Planmyluxe Reviews 

187
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff's helpfulness, professionalism, and knowledge, contributing to a first-class and highly efficient service that often exceeds expectations. People appreciate the well-organized holidays and excellent customer service, which includes clear communication and quick issue resolution. The booking process is consistently noted as easy, smooth, and transparent, with prompt handling and clear explanations, complemented by proactive communication like courtesy calls to confirm arrangements and provide reassurance. Many consumers express strong satisfaction with the overall experience, indicating a high likelihood of rebooking and recommending the company to others.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their exceptional... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, helpfulness,... See more

Holidays

Users describe positive interactions with holidays, highlighting the helpfulness and knowledge of the team... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark rang today to confirm our holiday arrangements and check that we were happy with everything. He couldn’t make contact with us initially but he was persistent in phoning until we were available to... See more

Company replied

Rated 5 out of 5 stars

What a great holiday organised by Mark. I gave him a brief, he delivered to the detail. The holiday was a surprise for my partner and Mark delivered. If you need it sorting, Mark’ll fix it. Definitel... See more

Rated 5 out of 5 stars

Mark Gibson was very helpful in submitting the claim form for Wizz Air flight which was delayed by over 5 hours. Thank you Mark. I have booked several holidays with Plan My Tour and have been very hap... See more

Company replied

Rated 5 out of 5 stars

Mark was very polite, very professional, a good listener coupled with being very knowledgeable. Mark is a true Ambassador and I would highly recommend what he has to offer, to friends, family. Includi... See more


Company details

  1. Travel Agency
  2. Tour Operator
  3. Travel Aggregator

Written by the company

Whether you're after an affordable luxury beach holiday, an ultra luxury holiday, or something in between, PlanMyLuxe – and our fantastic range of holidays to suit all budgets for the discerning traveller – has got you covered. Is your perfect holiday a city break exploration or even a trip to the Italian lakes? We've got great deals that are sure to catch your eye. Our holidays cover more than 60 destinations across Europe and beyond, making it easy to discover new places or explore old favourites. Plan My Luxe collection of more than 9,000 hotels covers all bases, too. We've got everything from luxurious, all inclusive resorts to family-focused hotels and adults-only escapes, not to mention our exclusive flash-sale deals. Tempted? Each great value package includes your flights, accommodation, and a 23kg bag, plus we throw in free transfers on our beach and lake holidays. We pride ourselves on our ultimate flexibility which means you can book a holiday with total confidence. And did we mention that all our holidays are ATOL protected, too? We've got a fantastic programme of flying from airports all over the UK – often with multiple departures a day – so you can tailor those travel plans to suit you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

187 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(187)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Danny was very helpful

Danny was very helpful. The payment plan option is fantastic too. Great service!

1 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Elizabeth,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Great job

Great job. Last minute with Sam. Everything was smooth.

1 July 2026
Unprompted review
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Reply from Planmyluxe

Dear Marcel,

Thank you so much for your positive comments.Which will be passed on to Sam.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Very attentive

Very attentive. Very patient. Couldn’t do enough. Mark especially was very helpful. Thank you

29 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Consumer,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Mark was very professional keeping us…

Mark was very professional keeping us in the picture and upto date with our holiday

29 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Kathleen,

Thank you so much for your positive comments.Which will be passed on to Mark.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Plan my tour was very helpful with our…

Plan my tour was very helpful with our payment plan and Danny was extremely helpful

29 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Veronica,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Good professional service from start to…

Good professional service from start to finish.
I found in particular Jordan Cox and Danny White were exemplary .

26 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Good Evening Soma,

Thank you very much for taking the time to share your feedback regarding our team members Jordan and Danny will be very glad to read your feedback ..

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Mark was fantastic

Mark was fantastic. Great service

28 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Rakul,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Mark rang today to confirm our holiday…

Mark rang today to confirm our holiday arrangements and check that we were happy with everything. He couldn’t make contact with us initially but he was persistent in phoning until we were available to talk. Mark was very easy to understand, spoke with clarity and fluent English. He answered our questions and put our minds at rest about several things. Thank you.

28 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Judy,

Thank you very much for your amazing feedback for Mark.We are thrilled that you were so impressed with his level of service.

Please do not forget that we are here and happy to help if you have any queries at all and We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Very happy with the service 😀

Very happy with the service 😀

28 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Ashley,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Holiday booking

Friendly , informative and helpful Sam answered all my queries as best he could

28 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Linda,

Thank you so much for your positive comments.Which will be passed on to Sam.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Danny and the plan my tour company were…

Danny and the plan my tour company were extremely helpful and most accomadating.
Would highly recommend.

27 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Sarah,

Thank you very much for your amazing feedback for Danny.We are thrilled that you were so impressed with his level of service.

Please do not forget that we are here and happy to help if you have any queries at all and We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Plan my Tour what Amazing service so…

Plan my Tour what Amazing Company Amazing deals and Danny was so
Helpful nothing was a problem for him couldn’t recommend this company any more

26 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Julie,

Thank you for taking the time to leave us a review.

I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

The prosse was very easy and the…

The prosse was very easy and the contact was excellent

25 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear John,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Sam was very helpful

Sam was very helpful in resolving an issue with tour tickets

25 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Wilson,

Thank you so much for your positive comments.Which will be passed on to Sam.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Sam is very helpful

Sam is very helpful

25 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Charlotte,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Plan my tour was very helpful regarmy experience so farding…

Plan my tour was very helpful regarding changing my payment date very friendly and helpful

24 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Good Evening Wendy,

Thank you very much for your feedback.We do offer easy payment plans.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Plan my tour was very helpful regarding…

Plan my tour was very helpful regarding the payment plan

24 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Kim,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Very helpful

Very helpful, explained everything about the payment plan.

23 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Dave,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

thankyou so much sam yoh were really…

thankyou so much sam yoh were really helpful in getting me and laura all the information required x

23 June 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Steve,

Thank you so much for your positive comments.Which will be passed on to Sam.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

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