I have had hosted domains since the early 2000s, and the support is often between mixed and marginal. We moved our platforms to PlanetHoster around four years ago, and the support we received has be... See more
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Review summary
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Their hosting services are beyond par, especially given their very reasonable pricing. But the support, oh my god the support, they answer super quickly. Any time. Any day. And to top it all, they're... See more
Company replied
I received from wordpress a "fatal error" message and couldn't work or open my website anymore ! I asked what to do to the support and 15 minutes later the problem was solved :-) PlanetHoster offer... See more
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I'm using plpanethoster since 5 years now, for multiple websites. I'm very happy with the customer service, they've answered very fast each time I write/called thedm, it's almost instant, and they're... See more
Company details
About PlanetHoster
Written by the company
Offre The World - Trustpilot - Rabais de 25%
Written by the company
- Obtenez 25 % de remise pour votre nouvelle commande PlanetHoster
- Code promo : Trustpilot-25
- The World Offer - Trustpilot - 25% Discount
- Get a 25% discount on your new PlanetHoster order - Promo Code: Trustpilot-25
Garantie | Warranty
Satisfait ou remboursé | Money-back guarantee
Satisfait ou remboursé
Après une commande d'hébergement web, vous pouvez bénéficier du service pendant 60 jours. Si vous n'êtes pas satisfait, il est possible de demander le remboursement. À noter que les noms de domaine ne sont pas remboursables. Par la suite, vous aurez le droit à un crédit au prorata pour les 180 premiers jours.
Money-back guarantee
After ordering web hosting, you can enjoy the service for 60 days. If you are not satisfied, it is possible to ask for a refund. Please note that domain names are not refundable. Thereafter, you will be entitled to a pro rata credit for the first 180 days.
Contact info
4.8
Excellent
5K reviews
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Exceptional Client Support from PlanetHoster: A Satisfied Customer's Experience
I'm extremely satisfied with the assistance I received from the client support team while placing my first order for the World plan. I encountered some issues, and the team was very interactive and helpful, which is what matters most in such services.
Big thanks to PlanetHoster!
24 June 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Avoid Planethoster
Avoid Planethoster. Recently, they have started increasing their prices and charging customers without providing the exact amount of the price increase. Their support team only provides generic, copy-and-paste responses and shows no regard for loyal customers.
18 June 2024
Unprompted review
Reply from PlanetHoster
Hello,
We are sorry about your bad experience with our services.
With the release of HybridCloud N0C, PlanetHoster has decided to discontinue the discount we were offering to our clients using cPanel.
We attempted to negotiate the costs directly with cPanel, but unfortunately, we were unsuccessful.
At June 10th an email titled "End of Discounts on cPanel Licenses" has been sent to our customer.
The email is as followed :
===========================
Sir, Madam,
cPanel, a third-party company, was sold in 2018 to a venture capital firm. This led to significant increases in licensing rates and changes in the business model. In addition, our customers observed a decline in feature quality.
For these reasons, PlanetHoster invested in a new system architecture and platform as a service (PaaS) called N0C®, and took the temporary decision to absorb up to 80% of the regular cost of a cPanel license for the dedicated HybridCloud cPanel environment.
N0C® has been designed to meet the unique needs of web professionals (webmasters, SEOs, designers, etc.). It offers significant time-saving benefits, is natively coupled with a high-performance caching system optimized for time-to-first-byte (TTFB), and is eco-responsible and secure. The platform has been proving its worth for over 5 years now on PlanetHoster's shared The World offering.
On May 22, 2024, during the Vivatech 2024 event in Paris, PlanetHoster unveiled HybridCloud N0C. Available in Canada, France and Switzerland, HybridCloud N0C® gives companies and professional customers access to a new range of high-performance, managed solutions designed to serve them better, while benefiting from the latest privacy and security standards.
In this context, we would like to inform you of some important changes. From June 15, 2024, PlanetHoster will charge the regular cost of cPanel licenses.
We recommend that our customers contact our pre-sales team to take advantage of the HybridCloud N0C® offer, which includes several benefits, including the price of the N0C management panel license. PlanetHoster's technical team can help you migrate your cPanel environment to HybridCloud N0C® at no charge. Migration from cPanel to N0C® is free of charge.
When you purchase a HybridCloud N0C® server, PlanetHoster will retain your cPanel license fee for a further 30 to 60 days, so you can migrate to your new HybridCloud N0C® with complete peace of mind.
The benefits of N0C are many:
Optimum performance: the N0C platform is designed to offer enhanced performance and security. Natively, it offers LSCache acceleration and uses the HTTP/3 protocol, while retaining the Apache environment for maximum flexibility.
Modernity and flexibility: the use of modern technologies for fine-tuned resource management and advanced customization characterize our control panel.
Transparent costs: unlike cPanel, the invoice from PlanetHoster for N0C® is not for each additional account. So you save on license fees.
The transition from cPanel to N0C® will enhance your user experience, and give you access to PlanetHoster's exclusive technologies.
For more information on N0C, please see our blog post. Thank you for your trust and continued support.
Sincerely,
The PlanetHoster team
===========================
License fees are now charged at 100% according to cPanel's pricing schedule:
https://cpanel.net/pricing/
With our best regards,
The PlanetHoster team
PlanetHoster the best
The technical support team didn't hesitate all day about a problem I was experiencing that was also very urgent to resolve.
They are always available and do everything they can to help.
This makes PlanetHoster the best hosting company.
14 June 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
The PlanetHoster's support is always…
The PlanetHoster's support is always helpful and responsive
11 June 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Reliable and performant web hosting service
Been with PlanetHoster for a few years now and love their reliability and support as well as their fast Litespeed shared servers. With the proper Litespeed setup (2GB RAM, 2vCPU, 5MB disk speed) I get my WordPress websites to be super responsive and also get scores close to 100 in the Pagespeed Insights tests with the Litespeed Cache Advanced Presets.
31 May 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Very quick and efficient support
1 June 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Too complicated for my knowledge - Best support ever
I've tried out the PlanetHoster hosting. For me, it was a bit too complicated to use their hosting. So I asked to be refunded with went perfectly!
On the other hand, I have to compliment their support! Every question was handled within minutes! Best support I ever had!
When I'm more experienced I'm convinced I'll return to them!
30 May 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Friendly, fast and efficient technical support
My PlanetHoster account was protected by double identification with Google Authentificator. However, I changed my iPhone in January 2024, so I could no longer obtain my identification key. PlanetHoster technical support told me what to do, and asked me to send the necessary proof of identity. After verification, the Google Authentificator protection was removed, so I was able to log in again with my usual credentials. At my request, the supporting documents were destroyed, to prevent any damage to my personal data and privacy. Faced with a very embarrassing situation, technical support made my experience very positive. I recommend PlanetHoster without reservation!
23 May 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
great service
23 May 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
The team helped me to resolve my account's issues
I had some troubles in my account, and the team was a topnotch one.
16 May 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
PlanetHoster toujours au top depuis…
PlanetHoster always excellent for over 12 years, when it comes to assisting and advising its users. Thanks to Brendan for his help and advice in migrating my Prestashop store from version 1.7.1 to 8.1.
29 April 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Felix was up to standard
Felix was up to standard, he understood my glitches and came with alternative solution all in a timely manner.
Many thanks.
7 April 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Exceptional Efficiency
Just wanted to commend PlanetHoster's customer service for their efficiency and speed in addressing issues. They've consistently provided quick and effective solutions, ensuring smooth operations. Thanks for the great service!
25 March 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
efficiency, courtesy and professionalism
I dealt with Nick today, who was exceptionally kind and efficient. Thank you
13 March 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Facebook page https://www.facebook.com/PlanetHoster
Thank you!
Their support is effective and fast
Their support is effective and fast. I recommend this provider.
13 March 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Facebook page https://www.facebook.com/PlanetHoster
Thank you!
Perfect technical support
Perfect technical support - very responsive, less than 5 minutes to have an answer, very helpful and efficient.
Every little difficulty's been solved quickly.
11 March 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Facebook page https://www.facebook.com/PlanetHoster
Thank you!
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