I have had hosted domains since the early 2000s, and the support is often between mixed and marginal. We moved our platforms to PlanetHoster around four years ago, and the support we received has be... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Their hosting services are beyond par, especially given their very reasonable pricing. But the support, oh my god the support, they answer super quickly. Any time. Any day. And to top it all, they're... See more
Company replied
I received from wordpress a "fatal error" message and couldn't work or open my website anymore ! I asked what to do to the support and 15 minutes later the problem was solved :-) PlanetHoster offer... See more
Company replied
I'm using plpanethoster since 5 years now, for multiple websites. I'm very happy with the customer service, they've answered very fast each time I write/called thedm, it's almost instant, and they're... See more
Company details
About PlanetHoster
Written by the company
Offre The World - Trustpilot - Rabais de 25%
Written by the company
- Obtenez 25 % de remise pour votre nouvelle commande PlanetHoster
- Code promo : Trustpilot-25
- The World Offer - Trustpilot - 25% Discount
- Get a 25% discount on your new PlanetHoster order - Promo Code: Trustpilot-25
Garantie | Warranty
Satisfait ou remboursé | Money-back guarantee
Satisfait ou remboursé
Après une commande d'hébergement web, vous pouvez bénéficier du service pendant 60 jours. Si vous n'êtes pas satisfait, il est possible de demander le remboursement. À noter que les noms de domaine ne sont pas remboursables. Par la suite, vous aurez le droit à un crédit au prorata pour les 180 premiers jours.
Money-back guarantee
After ordering web hosting, you can enjoy the service for 60 days. If you are not satisfied, it is possible to ask for a refund. Please note that domain names are not refundable. Thereafter, you will be entitled to a pro rata credit for the first 180 days.
Contact info
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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AMAZING
AMAZING! They always answer in less than 15 minutes and find the right solution !
The best customer support ever for a host!
7 October 2024
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Very diligent answer to my problem with…
Very diligent answer to my problem with a great solution
18 September 2024
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Support extremely reactive and…
Support extremely reactive and efficient… and very kind
17 September 2024
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Le service de support superbe
Le service de support de Planethoster est super. Elle est super active.
14 September 2024
Unprompted review
Reply from PlanetHoster
Bonjour,
Nous sommes ravis de connaître votre expérience positive avec notre équipe de service !
Votre recommandation est très importante pour nous.
Découvrez plus sur nos services en vous abonnant à notre page Linkedin https://www.linkedin.com/company/planethoster/
Avec nos salutations distinguées,
L'équipe de PlanetHoster
Excellent Hot Line
13 September 2024
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Very helpful!
12 September 2024
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Great service and support for a fair price
Great service for a fair price, the tech support is always super helpful, special thanks to Nick!
28 August 2024
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Incredibly efficient support
I have never seen a support team that efficient.
No question was ever left unanswered.
I recommend this hosting service 1000%
27 August 2024
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Planethoster hear your needs!!!
Hello!
I can say my experience with Planethoster is very satysfyng. Team skilled and ready in short time to reply your issue or questions.
In past we had so many issue with other mail hosting and very rare they fixed. Finally Planethoster..
Thank you very much I appreciate your support.
Regards
Roberto
20 August 2024
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
PlanetHoster.com is an excellent hosting site.
PlanetHoster.com is an excellent hosting site. I had a positive experience hosting my website from scratch. It offers all the latest tools and the customer and technical support teams are amazing. They resolved my technical problem in no time.
16 August 2024
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
amazing service since 10 years
amazing service since 10 years.
quick reliable - i recommend planet hoster.
and few of my relatives or customers work with them. everything runs perfertly.
14 August 2024
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Responsive and efficient
Planethoster host my 2 websites.
Hard to find something to say when everything is fine !
I had an issue configuring email accounts. Problem solved in minutes ! Nick was responsive and efficient.
...5 stars service...
6 August 2024
Unprompted review
Reply from PlanetHoster
Hello,
We sincerely thank you for taking the time to share your feedback with us.
We are pleased to know that our customers are satisfied.
Stay informed about our latest offers by visiting our website at https://www.planethoster.com/fr/ and follow us on Twitter at https://twitter.com/PlanetHoster!
Best regards,
The PlanetHoster Team
Best support I have ever experienced !
30 July 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
The support 🤗is second to none ☄️
The support is second to none
The service really great but
Most of all
The comprehensive outline of their services and features that make it a no brainer when I show customers the difference between their hosting and Planethoster’s.
Now I get paid too - affiliate link baby !!
Keep this up - well for the past 2yrs I have not seen any decrease in services given - and believe you me they have numerous tickets!!!
Kindness galore
Catherine
23 July 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Our emails have been blocked for weeks
Our emails have been blocked for weeks, a nice man helped us last week sort it out over the phone, but today some technical guy decided to not help us, only via email which is taking us hours to resolve the issue and is simply not resolved, we have been blocked on our emails for weeks with no real help it is a DISASTER and the guy response is sorry we can only help you via email even though the other actually helped us so upset it is making me cry
14 July 2024
Unprompted review
Reply from PlanetHoster
Hello,
We are sorry for your bad experience with our services.
For security reasons, our agents can only access your client account when a ticket is opened from your client space.
If you do not have access to your client space, our agents will ask you to write to us directly by email.
Over the phone, our agents can answer general questions, but they cannot access your account and perform manipulations.
In your case, the first agent is at fault. The procedure to follow is indeed to go through ticket/email in order to perform the required security checks.
We have chosen to focus on your security and reputation, which is why compared to the competition, at PlanetHoster you will have significantly higher security levels.
Our technical support is available 24 hours a day. If you have difficulty contacting us, you can open a ticket from your PlanetHoster client space, in the "My support" tab.
Do not hesitate to address your request to the quality service department for a review of your requests if you find the treatment insufficient.
With our best regards,
The PlanetHoster team
Thank you so much for your reactivity…
Thank you so much for your reactivity and kindness!
Having a website is not always easy, so it's really nice to receive help from the Planethoster staff.
11 July 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Problem solved kickly
I encountered a problem on the server (MySql engine) which made my site inaccessible. My request for intervention was handled quickly by the staff, the problem identified, and the solution found quickly.
1 July 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Amazing experience with planethoster…
Amazing experience with planethoster especially with customer service !
29 June 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
Great support !
28 June 2024
Unprompted review
Reply from PlanetHoster
Hello,
We're thrilled to hear about your positive experience with our service team!
Your recommendation means a lot to us.
Discover more about our services by Liking our Linkedin page https://www.linkedin.com/company/planethoster/
Thank you!
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