I've been using Planio for a number of years and to be honest they've always been really helpful and responsive to support queries. We now use it as a primary development board and the fact it has a b... See more
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We have been using Planio for over 17 years now, and we couldn't manage without it. We rely on it for customer support desk communication as well as internal issue tracking to manage our daily work. W... See more
We have started using Plan.io as our single means of collaboration and task assignment system. However, there are areas that we are still exploring. Our eventual target will be to use plan.io as an in... See more
Company replied
plan.io is fantastic with regards to ease of use and available features. My team consists of people of varying techy abilities yet all have raved about the usefulness of plan.io system. From... See more
Company details
Information provided by various external sources
Building a product. Shipping software. You need fingertip access to information. Too often, that information is spread out through issues, git commits, ideas sketched out in the wiki and random documents. Planio helps you put all this information in one place.
Contact info
Rudolfstr. 14, 10245, Berlin
- +49 (30) 577 0000-0
- support@plan.io
- plan.io
4.1
Great
220 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Planio have excellent and fast service
Planio have excellent and fast service, it's been very smooth sailing.
25 May 2017
Unprompted review
plan.io is the best Redmine hosting.
plan.io is the best Redmine hosting.
I help support our issue tracker that is hosted with plan.io, and I regularly email plan.io support. The number of emails I need to send per issue is usually 1. It probably averages at 1.2. They resolve things very quickly because they know Redmine so well.
In my experience, their website availability has been great. Anecdotally, I’ve never seen pulp.plan.io offline. Their certs are always working, and their servers load fast.
Once they looked into a security issue I reported. Their handling of that issue was impeccable in my opinion. They investigated, identified the source of the issue, honestly identified when the insecure code was introduced, fixed it, and proved to me it was fixed all within 24 hours. It also doesn’t hurt that they already have a security advantage from using open source software to begin with.
Also, plan.io believes in open source. Their hosted platform is built on Redmine, which is one of the largest open source, web-based project trackers that provides issue management. They contribute downstream enhancements back to the upstream Redmine community whenever possible, and their involvement keeps them as experts in hosting and use of Redmine. They also have a policy to provide free hosting for any open source project.
11 May 2017
Unprompted review
Quick and efficient!
The representative responded fast and solved my problem proactively!
Thanks!
20 March 2017
Unprompted review
Redmine on steroids
Nice UI, great support, plenty features to meet most pm needs.
10 March 2017
Unprompted review
easy to start, and engage members
Planio's extended Remine features are so convenient to let new users familiarized on spot.
29 November 2016
Unprompted review
Good products, excellent support
We have been using Redmine, SVN, and Git for many years, so Planio was a perfect match, when we decided to go for a hosted solution.
And with a very responsive and helpful support, we were up and running in just a few days.
Absolutely recommendable.
28 November 2016
Unprompted review
Very pleased with product Planio and with support
The product is easy to learn and easy in use. With 'Custom Fields' you can create your own (extra) fields. E-mailing from and to Planio is very good. Our customers can choose to either login or send e-mail in reply to an issue.
Support from Planio is great. Thank you Louise! Helpfull and quick in response time.
We really recommend Planio for issue management/project management.
31 October 2016
Unprompted review
100% recommondation!
Perfect support, very very reliable web portal. good integrated feature.
4 stars only because there could be more feature regarding project management and analysis.
btw: it's super cheap to run and easy to deploy. I love it.
26 October 2016
Unprompted review
So far so good
I really enjoyed the interface and how it works (until now) but I have not tested all the features yet.
15 October 2016
Unprompted review
Customer service is super responsive and awesome ... Product will get there soon!
I am a new PlanIO user (having worked with JIRA forever!). It is a learning curve for me but the customer service is very responsive. I got the replies almost instantaneously! 5 Stars for Customer service (Holger Just)
As for the product itself - Has tremendous potential and they should get there soon ;-)
Cheers!!
24 August 2016
Unprompted review
It is best to control Projects
Our company has found in IO Plan a perfect solution to manage and control projects .
4 August 2016
Unprompted review
Highly recommended
One of the best issue trackers out there, great for large teams, and only a small team like us. Give it a go, free trial too. Highly recommended!
30 July 2016
Unprompted review
Great support, kindness and professionalism!
I asked them to import a Redmine dump. They told me it may take up to three working days, but they did it in one! And everything is in place, everything I asked them has been done perfectly.
Great job by Louise and Jens!
4 May 2016
Unprompted review
Support During Redmine Import
I needed to move a Redmine instance from a legacy server across to Planio. There was a lot that could have gone wrong in such an import but I was delighted that the Team at Planio handled all the account, billing and tech issues really well and kept me fully informed. A couple of minor issues were identified during the import process and Jens was able to quickly work with me to correct the problems. Within an hour of the start of the work with Jens, I had my legacy Redmine fully operational with Planio; this was great news. I have been really impressed with their professionalism and I strongly recommend them.
15 March 2016
Unprompted review
Fast and efficient support!
we had a great support, kindness and professionalism! thanks Jens and Thanks to Planio!
24 February 2016
Unprompted review
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