Plainjane Reviews 16,681

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the quality of the products, often highlighting their effectiveness and excellent value. Many appreciate the competitive pricing, noting that it allows them to try new items or save money compared to other options. The delivery service is frequently praised for being quick and reliable, with many orders arriving on time or even earlier than expected. However, some people were dissatisfied with the shipping process, citing delays and issues with expedited shipping not meeting expectations. A few customers also reported receiving incorrect or incomplete orders, and some expressed concerns about product information and quality assurance. Additionally, a small number of reviewers found certain products to be harsh, ineffective, or not matching their online descriptions.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the high quality and effectiveness... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising fast shipping, quick delivery... See more

Order

Reviewers mention positive feedback about order. Many customers report that their orders arrived quickly and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that prices are reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Obsessed with any product Plainjane has to offer! The flower is perfect, their body butter smells and feels amazing! I also love their facial hemp oil because it’s super lightweight on my sensitive sk... See more

Company replied

Rated 5 out of 5 stars

I tried the peppermint hemp oil salve after a day of teaching back to back yoga classes. There was an immediate calming of my muscles, but also an over all pain relief. My mom who has arthritis used i... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure dealing with the efficiency and politeness of the representatives of plain Jane. The quality of products is outstanding as well with quick delivery and no runaround also current COAs... See more

Company replied

Rated 5 out of 5 stars

Excellent quality and half the price we had been paying locally. The savings allowed us to try a new product and both cost less than the one we were using before. Shipping is quick! Very satisfied and... See more

Company replied


Company details

Written by the company

We offer the best CBD flower and other products at the best prices. We have a large selection and consistent high quality. We search far and wide to find the best hemp flower farms in the US. We're located in the hemp capital of the US in Southern Oregon. We negotiate large purchases to get you the best price. For the same quality, you will always get the best price with Plain Jane. Instead of spending our money on fancy marketing, we pass the saving directly to you. Hemp CBD flower should not be a luxury good. It should be affordable and accessible. That's our mission here at Plain Jane.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Service was amazing

Service was amazing, they shipped everything out quickly and were very responsive.

24 July 2025
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Reply from Plainjane

Hi Malky,
Thank you for your wonderful feedback! We’re glad you had a great experience with our fast shipping and responsive service. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

The best

Like alway it’s a pleasure doing business with them the quality of their products the prices the sales that they have the best experience

2 July 2025
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Reply from Plainjane

Hi Edgar,
Thank you for your kind words! We’re thrilled to hear that you consistently have a great experience with us, from product quality to pricing and sales. We truly appreciate your continued support and look forward to serving you again soon!

Rated 5 out of 5 stars

Amazing product

Amazing product! The CBD treats helped my chihuahua calm down before a flight. I also enjoyed the caffeine dip packs for bursts or natural energy.

21 July 2025
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Reply from Plainjane

Hi Gaby,
Thank you for sharing your experience! We’re so happy to hear the CBD treats helped your chihuahua stay calm before the flight and that you enjoyed the caffeine dip packs for natural energy. We appreciate your support!

Rated 5 out of 5 stars

Try Plain Jane CBD Flower

I love the products I got to try! The CBD/ Hemp flower was sticky and big buded. It smells so good too. I also love the cute creative packaging!

30 July 2025
Unprompted review
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Reply from Plainjane

Hi Ali,
Thank you for your kind words! We’re thrilled you enjoyed our sticky, big-budded CBD hemp flower and appreciated the packaging. We look forward to serving you again soon!

Rated 5 out of 5 stars

Very quick to answer questions which…

Very quick to answer questions which was very helpful.

23 July 2025
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Reply from Plainjane

Hi Charlotte,
Thank you for your feedback! We’re happy to hear our team was quick and helpful in answering your questions. If you need anything else, feel free to reach out anytime!

Rated 5 out of 5 stars

They doubled up my order

I've only ordered from PJ once. Quality was great then. Just ordered for the second time and they sent me some extras. I really appreciate it.

24 July 2025
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Reply from Plainjane

Hi Twig,
Thank you for your kind feedback! We’re glad to hear you enjoyed your first order and that you received some extras this time. We love surprising our customers with a little something extra as a token of appreciation. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Love this company

Love this company, they have many options good flavors easy to use website, and quick service as well as delivery!

30 July 2025
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Reply from Plainjane

Hi SJ,
Thank you so much for your wonderful feedback! We’re thrilled to hear you love our company and enjoy the variety, flavors, and easy-to-use website. Fast service and delivery are priorities for us, and we’re glad it shows. We truly appreciate your support!

Rated 5 out of 5 stars

Always great service

Always great service

23 July 2025
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Reply from Plainjane

Hi there,
Thank you for your kind words! We’re glad to hear you consistently have a great experience with our service. We appreciate your support!

Rated 5 out of 5 stars

Never a complaint!

Orders are always right. Never a problem with getting what you ask for. Products are great. All of us live them! Dogs, cat and me 😂
Thank you PJ employees ☺

23 July 2025
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Reply from Plainjane

Hi Bubbly,
Thank you so much for your wonderful feedback! We’re delighted to hear that your orders are always accurate and that you—and even your pets—are enjoying our products. We truly appreciate your support and kind words for the Plain Jane team. Looking forward to continuing to serve you and your furry friends!

Rated 4 out of 5 stars

I was delighted w the whole experience

I was delighted w the whole experience. From ordering w ease to having ?’s answered to receiving the product in a fair amt. of time (from OR to AL). The deal was the very best part-an oz. for $50!! What? I was like hell yes. The ONLY neg. for me was that it leans, way toward the Sativa side of the hybrid. And although the buzz is good, it is NOT the same as an Indica high. Not at all. So everything but no choice when buying that deal was SUPERB. I love the co. name btw.

11 July 2025
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Reply from Plainjane

Hi Tracey,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that your ordering experience was smooth and that you found great value in the deal. We appreciate your honesty about the Sativa-leaning effects — every strain can have its own unique profile, and we understand how important it is to find the right fit. Thanks also for the love on our company name! We look forward to serving you again and helping you find that perfect strain next time.

Rated 5 out of 5 stars

I emailed with a question about there…

I emailed with a question about there promotion. Anna answered my question promptly she is the CEO of the company imagine that. My order was correct and delivered quickly.
Many thanks

25 July 2025
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Reply from Plainjane

Hi James,
Thank you for sharing your experience! We’re glad Anna could assist you promptly. We appreciate your kind words and are happy your order arrived quickly and correctly. Your support means a lot to us!

Rated 5 out of 5 stars

Cheap dope

Cheap dope!!!

29 July 2025
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Reply from Plainjane

Hi Michael,
Thanks for your feedback! We aim to offer great value without compromising quality.

Rated 4 out of 5 stars

Try it!

Fast shipping, even though I experienced a hiccup it was due to USPS shipping, however I got my product and it was great!

27 July 2025
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Reply from Plainjane

Hi TJ,

Thank you for your feedback. We understand how frustrating this experience must be and sincerely apologize for the confusion with your delivery. When USPS marks a package as delivered to a “parcel locker,” it typically means they’ve placed it in a secure compartment near community mailboxes—however, this doesn’t always apply correctly for residential homes.

Please contact our support team at hi@plainjane.com with your order number so we can work with USPS to locate your package or issue a resolution. We’re here to make this right for you.

Rated 5 out of 5 stars

These products are incredible

These products are incredible! I just tried to Cool relief CBD roller after a long workout and I could feel the relief of tight muscles within minutes and it’s long lasting. I highly recommended trying their products out for any CBD needs you have!

28 July 2025
Unprompted review
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Reply from Plainjane

Hi Brandon,
That’s awesome to hear! We’re so glad the Cool Relief CBD Roller worked quickly and gave you lasting relief after your workout. Thanks for the great recommendation!

Rated 5 out of 5 stars

Every time I reach out to customer…

Every time I reach out to customer service for help I have not only gotten prompt replies, but also courteous replies. Thank you for your wonderful work.

20 July 2025
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Reply from Plainjane

Hi Sharon,
Thank you so much for your kind words! We’re truly happy to hear that you’ve had great experiences with our customer service team. We appreciate your continued support!

Rated 5 out of 5 stars

Good quality CBD flower

Good quality CBD flower, prompt shipping.

28 July 2025
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Reply from Plainjane

Hi David,
Thank you! We’re glad you’re happy with the quality and shipping. Your support means a lot to us!

Rated 5 out of 5 stars

I love this company

I love this company. Very nice products. Love when they don't take the smell out of it. Love hemp the way it is. Thanks so much!

21 July 2025
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Reply from Plainjane

Hi Victor,
Thank you so much! We’re thrilled to hear you love the natural aroma and character of our hemp. That’s exactly how we believe it should be—pure and unaltered. We appreciate your support more than you know!

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