Plainjane Reviews 16,681

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the quality of the products, often highlighting their effectiveness and excellent value. Many appreciate the competitive pricing, noting that it allows them to try new items or save money compared to other options. The delivery service is frequently praised for being quick and reliable, with many orders arriving on time or even earlier than expected. However, some people were dissatisfied with the shipping process, citing delays and issues with expedited shipping not meeting expectations. A few customers also reported receiving incorrect or incomplete orders, and some expressed concerns about product information and quality assurance. Additionally, a small number of reviewers found certain products to be harsh, ineffective, or not matching their online descriptions.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the high quality and effectiveness... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising fast shipping, quick delivery... See more

Order

Reviewers mention positive feedback about order. Many customers report that their orders arrived quickly and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that prices are reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Obsessed with any product Plainjane has to offer! The flower is perfect, their body butter smells and feels amazing! I also love their facial hemp oil because it’s super lightweight on my sensitive sk... See more

Company replied

Rated 5 out of 5 stars

I tried the peppermint hemp oil salve after a day of teaching back to back yoga classes. There was an immediate calming of my muscles, but also an over all pain relief. My mom who has arthritis used i... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure dealing with the efficiency and politeness of the representatives of plain Jane. The quality of products is outstanding as well with quick delivery and no runaround also current COAs... See more

Company replied

Rated 5 out of 5 stars

Excellent quality and half the price we had been paying locally. The savings allowed us to try a new product and both cost less than the one we were using before. Shipping is quick! Very satisfied and... See more

Company replied


Company details

Written by the company

We offer the best CBD flower and other products at the best prices. We have a large selection and consistent high quality. We search far and wide to find the best hemp flower farms in the US. We're located in the hemp capital of the US in Southern Oregon. We negotiate large purchases to get you the best price. For the same quality, you will always get the best price with Plain Jane. Instead of spending our money on fancy marketing, we pass the saving directly to you. Hemp CBD flower should not be a luxury good. It should be affordable and accessible. That's our mission here at Plain Jane.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

The CBG

The CBG, smalls ounce I received was pretty dry and poorly trimmed. The smoke was smooth though, and the effects are good the last time I ordered I ordered critical Barry CBD in the buds were perfect and well trained so I’m not sure if it was just the batch I got, but I will order again your products are quality. Thanks.

31 July 2025
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Reply from Plainjane

Hi Matt,
Thank you for your detailed feedback! We’re sorry to hear that the CBG smalls ounce you received was a bit dry and not as well trimmed as expected. We appreciate your kind words about the smooth smoke and effects, as well as your previous positive experience with the Critical Barry CBD batch. Quality is very important to us, and your input helps us improve.

If you’d like to discuss this further or need assistance, please feel free to contact us at hi@plainjane.com. We’re here to help and want to ensure you have the best experience possible. Thanks for being a valued customer!

Rated 5 out of 5 stars

Great experience

Great experience, effects of smoking were exactly as expected. CBD flower made me super calm and relaxed.

29 July 2025
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Reply from Plainjane

Hi Moose,
Thank you for sharing your great experience! We’re glad to hear our CBD flower helped you feel calm and relaxed just as you expected. We appreciate your support!

Rated 5 out of 5 stars

Love the transparency about everything

Love the transparency about everything. Love the price. Love the shipping status updates. ☀️😎

5 August 2025
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Reply from Plainjane

Hi Patrick,
We really appreciate your kind words! It means a lot that you value our transparency, pricing, and shipping updates. Thanks for being such a great part of our community!

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Detailed descriptions of benefits. Discreet shipping.

5 August 2025
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Reply from Plainjane

Hi Donald,
Thank you for your feedback! We’re happy to hear you found ordering easy and appreciated the detailed product descriptions and discreet shipping. We look forward to serving you again!

Rated 5 out of 5 stars
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Reply from Plainjane

Hi Ronald,
Thank you! We’re happy to hear you found the product fresh and the amount just right. We appreciate your support!

Rated 5 out of 5 stars

The site is very easy to navigate and…

The site is very easy to navigate and easy to find the information I was looking for about their products. Everything went smooth in purchasing and payments

28 July 2025
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Reply from Plainjane

Hi Russell,
Thank you for your feedback! We’re glad to hear the site was easy to navigate and that your purchase and payment process went smoothly. We appreciate your support!

Rated 5 out of 5 stars

Great product

Great with shipping, great product. Thumbs up from me

18 July 2025
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Reply from Plainjane

Hi Kaitlyn,
Thank you for your feedback! We’re glad to hear you’re happy with the product and shipping. Your support means a lot to us.

Rated 5 out of 5 stars

The best experience ordering online.

Always on time and always correct order I’m
Pleased thank you so much.

1 August 2025
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Reply from Plainjane

Hi Tatjana,
Thank you for sharing your experience! We’re so glad to hear your orders have been on time and accurate. We truly appreciate your trust and support.

Rated 5 out of 5 stars

You guys always do an amazing job…

You guys always do an amazing job always on time and quick to act shipping is fast and very reasonable

1 August 2025
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Reply from Plainjane

Hi William,
Thank you for your kind words! We’re so glad to hear you appreciate our timely service and fast, reasonable shipping. Your support means a lot to us, and we’ll keep doing our best to provide the great experience you expect!

Rated 5 out of 5 stars

Great Product-Great Company

These things are really good! I bought a 3 pack, just to try. WOWZA

25 July 2025
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Reply from Plainjane

Hi Gunner J,
Thank you so much for your enthusiastic feedback! We’re thrilled to hear you loved the 3-pack and that it exceeded your expectations. We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Good purchase

My husband has incurable cancer. The flower helps him manage his pain, upset stomach and get better sleep. For me it helps with my Parkinson's. We are pleased with our purchase.

24 July 2025
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Reply from Plainjane

Hi KT,
Thank you for sharing your experience. We’re honored that our flower is helping both your husband with his cancer symptoms and you with Parkinson’s. It means a lot to us to provide products that bring relief and comfort. Please don’t hesitate to reach out if you need any assistance or recommendations. Wishing you both the very best.

Rated 5 out of 5 stars

Hemp flower arrived in good condition

Hemp flower arrived in good condition. Good terps! Love the Lifter.

25 July 2025
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Reply from Plainjane

Hi Marc,
Thank you for your feedback! We’re glad your hemp flower arrived in great condition and that you’re enjoying the terpenes and the Lifter strain. We appreciate your support!

Rated 5 out of 5 stars

The usual great customer service

The usual great customer service. The quality is always great, the price is always right, and even better when it's BOGO. Thanks so much, keep up the good work and have a great summer!

25 July 2025
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Reply from Plainjane

Hi Bob,
Thank you for the kind words! We’re thrilled to hear you’re enjoying our service, quality, and BOGO deals. We really appreciate your support and wish you a fantastic summer as well!

Rated 5 out of 5 stars

Great deals The Best and customer service

Great deals and customer service, and always fresh, I love Plainjane

24 July 2025
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Reply from Plainjane

Hi Roderick,
Thank you so much! We’re thrilled to hear you love our great deals, fresh products, and customer service. We truly appreciate your support and loyalty to Plain Jane!

Rated 5 out of 5 stars

Fire

Been a customer for a couple years now. First time I received a bogo deal and it was on time no issues.

24 July 2025
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Reply from Plainjane

Hi Tee,
Thank you for your continued support over the years! We’re glad your BOGO order arrived on time and met your expectations. We appreciate having you as a loyal customer!

Rated 5 out of 5 stars

Excellent quality and half the price we…

Excellent quality and half the price we had been paying locally. The savings allowed us to try a new product and both cost less than the one we were using before. Shipping is quick! Very satisfied and will continue ordering from here.

24 July 2025
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Reply from Plainjane

Hi Brandy,
Thank you for your great review! We’re thrilled to hear that you found excellent quality at a great price and that our savings allowed you to try new products. Quick shipping and your satisfaction are our top priorities. We look forward to serving you again soon!

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