PLAINANDSIMPLE Reviews 367

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the durability and comfort of items like T-shirts and hoodies, which often maintain their shape after washing. Many also highlight the fair pricing and the efficiency of the delivery service, with items arriving quickly. The customer service team receives frequent commendation for being helpful, responsive, and effective in resolving any issues. However, some customers experienced issues with sizing, finding items either too small, too large, or having an unusual fit, particularly with neck openings on hoodies or the shape of shoulders. A few also mentioned that some items, like joggers, could benefit from thicker material, and there were occasional reports of items shrinking or arriving damaged, although replacements were often sent quickly.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the high quality,... See more

Quality

Customers had positive experiences with quality, frequently praising the high quality of products like... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the quick, friendly, and... See more

Price

Consumers generally find the pricing to be positive, with many reviewers praising the reasonable and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The T-shirts are excellent quality, the size guide was spot on for me and they maintain their shape after a washing cycle. I'm even happier that in time when they look worn out, I'll be able to send... See more

Rated 5 out of 5 stars

My third purchase from Plain and Simple (P&S) I will not buy anything that isn't recyclable, and therefore organic cotton or bamboo are my go to materials. P&S Joggers are great and good value, fi... See more

Rated 5 out of 5 stars

I had to return some items, and got a gift card credit to use. When I came to use the gift card, I had a bit of a struggle at checkout, and ended up paying full price. I contacted the company, and q... See more

Rated 5 out of 5 stars

I'm a big fan of the Plain and Simples' premium weight organic t-shirts and they're pretty much all I've worn for the last few years. They fit me really well, the quality is great and the price i... See more


Company details

  1. Clothing Store

Written by the company

Premium quality everyday clothing that has been made to be recycled or composted. Reducing waste with great products that are great for the planet 🌍


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

367 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Genuinely the only t shirts I will buy now

I find it really hard to find simple t shirts that fit well and aren’t super thin fabric that wears quickly. When I stumbled across plain and simple I took the plunge and ordered their premium weight t shirt and now they’re honestly the only t shirt I buy.

The ethical benefits are great and I love the fact that when the t shirt does eventually wear (I’ve had my current ones for over a year and they’re showing no sign of this!) I can send it back in to be re-made and receive a discount on a new one!

Super impressed and their customer services are really prompt to reply to emails if you ever have any issues!

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Love these guys

Love these guys. Great quality product at a reasonable price and insanely good customer service.
Well done all keep up the great work. Will certainly be a repeat customer.

3 April 2023
Rated 3 out of 5 stars

Nice shirts-see-through

Nice shirts, I wanted to find shirts that aren’t see-through for work, but they’re see-through, which isn’t great so I have to wear two shirts on-top of Eachother, but the material is amazing

27 February 2023
Rated 3 out of 5 stars

I liked the material

I liked the material. I found thedesign a bit boxy and shapeless, and the length of the t shirt was only just long enough. It could have done withan extra half an inch, maybe even an inch. Which is a shame, because the company sound great, and , like isaid the material is great.

10 February 2023
Rated 4 out of 5 stars

Quality very good.

Quality very good.
The sizes seem generous, so t shirts seem a bit baggy and shapeless... not really a complaint as I have bought other brand "tailored" cut t shirts before but material was so thin ; neck so limp that they were an embarrassment to wear.

11 January 2023
Rated 1 out of 5 stars

Wish I could leave 0

Wish I could leave 0. A terrible company which body shame their customers. Disgusted with the service received. Also T-shirts are rubbish quality so not worth the bother.

30 December 2022
Unprompted review
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Armela, we are so sorry to hear that there was a misunderstanding with our content creation team. When collaborating with content creators there are always content adjustments/edits that need to be made in order to fulfil our brand identity and we are sorry if this process caused you any offence. Please accept our sincerest apology again for any misunderstanding and it’s unfortunate that we couldn’t complete our collaboration. As a forward thinking sustainable start-up we are all about inclusivity and would never body shame any of content creators or customers. If you have any questions or would like to return your t-shirts to be recycled please don’t hesitate to email us at info@plainandsimple.com. Many thanks, Stephanie (Head of Marketing)

Rated 5 out of 5 stars

Truly Excellent tees

Excellent tees, would happily replace my whole wardrobe with them. Great cut and very well made, cannot recommend enough. CS also very quick at responding.

19 December 2022
Unprompted review
Rated 5 out of 5 stars

Great quality and fit! Amazing customer service!

Great quality and fit and due to the Royal Mail strike I was sent a replacement with special delivery as the original parcel seemed to be lost. I ended up with 4 t-shirts and they were happy for me to keep them. Clearly, a company that is customer driven and with strong customer service. Will buy it again (white this time :) ).

16 December 2022
Unprompted review
Rated 1 out of 5 stars

Misleading

Misleading , showing three t shirts as a pack for 24 99

7 November 2022
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Alan, so sorry to hear that you thought our pricing was misleading. Our premium weight organic cotton t-shirts retail for £19. And our pack builder deals currently offer the biggest discounts that we offer. Simply add any 3 t-shirts to your basket for £45 or any 5 for £75. We also guarantee everything that we make and offer free returns so you can return them for a refund at no extra charge. If you have any questions please don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Rated 2 out of 5 stars
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Stephanie, so sorry to hear that the quality of our t-shirts weren't what you were expecting. We guarantee everything we make and offer free returns so if you are unhappy with quality you can return it for a refund at no extra charge. Our premium weight organic cotton t-shirts should have a high quality feel and are thicker than most t-shirts in the market. If you have any questions kindly email us info@plainandsimple.com. Many thanks, Duco (the founder)

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