Jen Cook! she has been the best rep i have ever had the pleasure of dealing with. She was prompt, Kind and on top of every question i had. Jen helped us work through several different scenarios. Unfor... See more
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JCB couldn't get us the correct parts, and also didn't have stock of it in USA, parts came from UK both sets wrong. Went through you guys pricing and availability way better. Got the parts within 2 da... See more
Pat was very knowledgeable and professional! In a world of computers and ai it was delightful to talk to someone who knew what they were talking about! He was extremely helpful, answered all my quest... See more
I was pleasantly surprised when my parts showed up early as initial arrival date was said to be delayed because USA did not show inventory. Always get very responsive feedback from the staff at the Ed... See more
Company details
Written by the company
Palmer Johnson delivers heavy-duty, off-highway and industrial powertrain and equipment solutions through sales, engineering, service and parts support across North America. The organization includes Palmer Johnson Power Systems (founded in 1977), which specializes in transmissions, axles and drivetrain components, operates seven sales and service branches, and runs volume OEM transmission and axle remanufacturing programs from its Madison, Wisconsin headquarters. Hamilton Power Solutions (founded in 1954) and Continental Engines (founded in 1968) together expand the company’s engine and engineered-solutions capabilities, providing diesel and gaseous engine application expertise, engineered customer builds, value-added solutions for engines and generators, and full-service repair and maintenance in-shop and in the field for markets including agriculture, construction machinery, welders, compressors, material handling, pump/irrigation, forestry and mining. Palmer Johnson is an authorized distributor and service center for leading manufacturers and product lines including Twin Disc, ZF Off-Highway, Dana Spicer, Carraro, Funk, Wichita, Eaton Airflex, Deutz, Hatz, Isuzu, Scania, JCB and HD Hyundai.
Palmer Johnson Service
Written by the company
- The people to do it right
Contact info
United States
- 800-341-4334
- wecare@pjpower.com
- pjpower.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I used a personal credit card by…
I used a personal credit card by accident and asked it to be credited and charge my company card.
They refunded all but $58.76...the shipping charge. they did charge the shipping to the company card as well as the unit price...........
UPDATE: PJ found the issue with the refund and has had the remaining amount issued.
Parts were good and we received them quickly.
20 April 2026
Good quality products
Good quality products, quick response to inquiries, and excellent service.
20 April 2026
Excellent and knowledgeable staff
Excellent and knowledgeable staff. Great parts selection and fast shipping.
20 April 2026
I was way overcharged.
Was charged almost $1800.0 to find out what was wrong with my 2016 SKJK scissor lift. Was running when it was dropped off. Does not run now! Part that was taken there has not been returned, and an estimate for almost $6000.00 but no exclamation of what's wrong except terminals need to be cleaned. Upon examination makes no sense. Never was informed or signed of on cost of diagnosis.
17 April 2026
charged way too much for shipping!
The parts are correct and they arrived in good time but the amount of shipping that was charged is unbelievably high for a small 6 pound box!
I did ask for an estimate of shipping and was told approx $25. and was no mention of handling fees!
Ended up being $75 on the invoice!
15 April 2026
Fast friendly service
Fast, friendly, efficient service. I received the items I requested very quickly, and accurately.
9 April 2026
Quickly responsive to enquiries.
Quickly responsive to enquiries.
Good communication.
Helpful website.
8 April 2026
The employees that I talked to made all…
The employees that I talked to made all the difference. They were knowledgeable and helpful. I haven't received the product yet but it has been shipped. The technical advice I received made all the difference.
2 April 2026
THE KNOWLEDGE THE SALES PERSON HAD ON…
THE KNOWLEDGE THE SALES PERSON HAD ON ITEMS. THE NO HASSEL ON ORDERING AND DELEVERY WAS GREAT.
31 March 2026
verry helpful and professional
27 March 2026
MARCIE HERNANDEZ IS ALWAYS A PLEASURE…
MARCIE HERNANDEZ IS ALWAYS A PLEASURE TO DEAL WITH WHEN I CALL PJ. GREAT PERSONALITY, GREAT KNOWLEDGE OF THE PARTS. YOU SHOULD DOUBLE HER WAGES AND BENFITS. WISH ALL VENDERS HAD SOMEBODY LIKE HER ANSWERING THE PHONE.
26 March 2026
fast knowledgeable service
25 March 2026
great staff and knowledge of parts…
great staff and knowledge of parts needed. Very quick to get parts shipped and great customer service.
24 March 2026
I'm usually not very good with looking…
I'm usually not very good with looking parts up from you guys,fortunately Danny is there to save my butt.Thanks again !
23 March 2026
Great to deal with
This was my first time contacting them and I was extremly pleased. I tried another company and they still have not contacted me back yet. Johnson Palmer got me the parts breakdown and quote the same day I contacted them. They also shipped the parts the same day. Highly recommend
19 March 2026
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