Pizza GoGo Reviews 

366
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were unhappy with their experience overall. Many customers frequently reported significant delays in order delivery, often waiting over an hour, and noted that their food arrived cold. People also encountered issues with incorrect orders, such as wrong items or missing toppings. Furthermore, some consumers described the food quality as poor, with pizzas being burnt, soggy, or having minimal and unappetizing toppings. Some people were dissatisfied with the staff, citing instances of rudeness and unhelpfulness. A few others also noted concerns about food quality, with reports of ingredients not meeting expectations. Conversely, a small portion of people found the product quality satisfying, describing pizzas as delicious, hot, and well-made with fresh ingredients. Additionally, some reviewers praised specific staff members for excellent service and politeness.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers praising the pizzas as amazing,... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the food as "amazing,"... See more

Order

Clients share negative opinions on order experiences, with many expressing frustration over incorrect orders,... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising managers and delivery drivers... See more

Service

People report ambiguous experiences with service, with some customers praising the great service, hot and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The pizzas taste good, but the service is very poor. Most of the time, they have delayed service — it usually takes more than an hour after placing an order. On one occasion, it even took 1 hour and 4... See more

Rated 2 out of 5 stars

Good pizza but the delivery driver shouldn’t be working there, first time he came he said it’s his birthday and as I live in a flat can I meet him downstairs which I said no I’m in my pyjamas, he came... See more

Rated 1 out of 5 stars

COALVILLE STORE "(LEICESTER) gave the family food poisoning. made a large order including multiple chicken items and all 6 of us were seriously ill for the next 3 days. order time is slow and the f... See more


Company details

  1. Pizza Delivery
  2. Pizza Takeaway

Information provided by various external sources

Our mission is to provide every pizza lover with daily made, fresh dough pizzas using only high quality ingredients at a fair price. We will do this by focusing our energy and funds on providing good food and a good service to the customer at all times. --Going since '87--


Contact info

2.7

Poor

TrustScore 2.5 out of 5

366 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(366)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality and service

Hung up on two of us trying to place an order, couldn't understand English, had to order online, 1 hr 15 mins to arrive and we are 5 mins away, food arrived warm!!!

23 October 2023
Unprompted review
Rated 2 out of 5 stars

Ordered online - don’t order

Ordered online, didn’t get an expected delivery time. We rang after 45 minutes and we’re told that our pizzas were made and they were waiting for the delivery driver. 30 minutes later we rang again and we’re told that the pizzas were out for delivery. They arrived a couple of minutes later, Luke warm!!
Very disappointing

16 October 2023
Unprompted review
Rated 1 out of 5 stars

The Norwich shop delivered the wrong…

The Norwich shop delivered the wrong pizzas spoiling the evening for my guest and me. The shop kept promising to call back to sort out the issue but never did. Even contacting the customer service was useless as after a few replies they stopped replying without addressing the issue. If I could give a zero star I definitely would.

15 October 2023
Unprompted review
Rated 1 out of 5 stars

When I placed my order

When I placed my order, was advised 45 minutes after 45 minutes the pizza not arrived, called store they said it will here 10 minutes and will be in bag with hot plate.. pizza arrived 55 minutes when I called.. pizza was cold garlic bread soggy. I will never order again from pizza go go.

6 October 2023
Unprompted review
Rated 1 out of 5 stars

The pizza was a total disappointment

The pizza was a total disappointment, and the customer service was terrible. I ordered a pizza with missing toppings, but when I called the store, they refused to acknowledge the mistake. Instead of apologizing, they even blamed me for not ordering correctly. 🍕👎
Gantshill pizza store

30 September 2023
Unprompted review
Rated 1 out of 5 stars

Absolte trash !

OMG - saw big fat rats running around in the kitchen when i went to collect. The pizzas were ALL wrongly made. They didn't write down the order, rather memorised it. When I said to the staff that they were all wrongly made, he became so aggressive towards me. He started to shout and accuse me of falsely making them wrong. I politely asked it he could remake them and he said that he won't be making them again. So, I just left and he followed me to my car and threw a can of coke which hit my ankle and it's bruised. i didn't say or do anything, but I will NEVER ever go there again. i would never recommend this place to anyone and God forbid if a child were to go there and experience what I experienced. STAY AWAY people !!!!

1 September 2023
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Gave 1 star as no stars was an option

Checked goggle and said the shop was open placed an order waited well over hour for delivery

Checked and it was saying my order had been delivered so I called the store

Was met with rudeness I asked what was happening with my order as it was saying it has been delivered which was met with we are closed and hung up on me.

I then called again to say that there opening times are incorrect online and what do I do about my order again told there were closed and hung up on me.

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Delicious pizza's

We travel from Westhoughton and we've never been disappointed at Pizza GoGo, we have tried several of their pizza's from Vegetarian to the GoGo Special and enjoyed every one we have tried.
Delicious 😋

6 August 2023
Unprompted review
Rated 1 out of 5 stars

pizza was really bad qaulity lasange…

pizza was really bad qaulity lasange was really nasty chicken wings was not cooked properly

dont buy from this shop please save your money really careless customer service aswell to top it all off

6 August 2023
Unprompted review
Rated 1 out of 5 stars

I wish there were zero stars

I wish there were zero stars. After a hard day at work, placed an order for collection. There was so much cheese on the pizza and couldn't see any toppings, as they forgot to put toppings on. Trying to save money and losing customers. DON'T BOTHER.

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Ordered for the first time from this…

Ordered for the first time from this place, and I must say I’m pleasantly surprised! Best pizzas we’ve had in a long long time, they weren’t greasy! Even my kids were saying how great the pizza was and believe me they are the fussiest kids. Will definitely be ordering from here in the future! Highly recommend too anyone

20 July 2023
Unprompted review
Rated 1 out of 5 stars

It I so bad that I m lost for words

It I so bad that I m lost for words. We have ordered that on Monday pizza margetita and sizzle8r one and the potato,, twisters,, what was end up to be just a cheap curly fries🤣I have paid 40 pound for a poor quality pizzas ,one shoukd have a pepperoni and beacon and chicken and end up with a bit of chciken and cheap burn pepperoni. Not even any vegetables on it where is supodssed to be mix pepers. We just ordered this becouse on uber eats have like 4. Something review!!and it's so bad that please better close this nad hole don't embarrassed yourself anymore!!!

3 July 2023
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

They Sent us the wrong order of food. When they were called they first refused to take my call and said that they can’t help us. My call was ignored 3 separate times before I changed phones and called again. At this point we were finally able to speak to someone other then the women who refused my previous calls. The gentleman that we spoke to explained to us that his ticket machine had printed the order wrong and that we should have our correct order within 15 minutes. 45 minutes later we received our correct order. We spent over £80 and left a really good tip for the driver, this is not the service we expect from an establishment that we regularly order from and spend our hard earned money on. We highly do not recommend anybody order from them.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

I love ordering pizza gogo

I love ordering pizza gogo weather online or going to the shop the pizza is so good and a reasonable price aswell the milkshakes there are amazing and it's great for a quick lunch . Would 100% recommend 👍👍👍

15 June 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look