Pizza GoGo Reviews 

366
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were unhappy with their experience overall. Many customers frequently reported significant delays in order delivery, often waiting over an hour, and noted that their food arrived cold. People also encountered issues with incorrect orders, such as wrong items or missing toppings. Furthermore, some consumers described the food quality as poor, with pizzas being burnt, soggy, or having minimal and unappetizing toppings. Some people were dissatisfied with the staff, citing instances of rudeness and unhelpfulness. A few others also noted concerns about food quality, with reports of ingredients not meeting expectations. Conversely, a small portion of people found the product quality satisfying, describing pizzas as delicious, hot, and well-made with fresh ingredients. Additionally, some reviewers praised specific staff members for excellent service and politeness.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some customers praising the pizzas as amazing,... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the food as "amazing,"... See more

Order

Clients share negative opinions on order experiences, with many expressing frustration over incorrect orders,... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising managers and delivery drivers... See more

Service

People report ambiguous experiences with service, with some customers praising the great service, hot and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The pizzas taste good, but the service is very poor. Most of the time, they have delayed service — it usually takes more than an hour after placing an order. On one occasion, it even took 1 hour and 4... See more

Rated 2 out of 5 stars

Good pizza but the delivery driver shouldn’t be working there, first time he came he said it’s his birthday and as I live in a flat can I meet him downstairs which I said no I’m in my pyjamas, he came... See more

Rated 1 out of 5 stars

COALVILLE STORE "(LEICESTER) gave the family food poisoning. made a large order including multiple chicken items and all 6 of us were seriously ill for the next 3 days. order time is slow and the f... See more


Company details

  1. Pizza Delivery
  2. Pizza Takeaway

Information provided by various external sources

Our mission is to provide every pizza lover with daily made, fresh dough pizzas using only high quality ingredients at a fair price. We will do this by focusing our energy and funds on providing good food and a good service to the customer at all times. --Going since '87--


Contact info

2.7

Poor

TrustScore 2.5 out of 5

366 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(366)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

Delivery driver ask for bank details

This place is the worst pizza gogo shop I’ve ever ordered from. The first thing is they did not send all of my order which I pointed out to the driver. So he said I will call them he did they told him give my money back for the missing order or we will re deliver. I said money back to which the driver said I have no cash . After that he asked for my bank details I said no then I told him send the rest of my order he told me it would take about an hour ok I said. He never came back and i didn’t get a refund. Drivers should not ask for your personal details for a bank transfer it should come from the company.

1 October 2024
Unprompted review
Rated 1 out of 5 stars

Pizza gogo willesden

Pizza gogo willesden, disgusting customer service, rude and abrupt delivery driver. He put the food I ordered on the floor so I called the shop and the man argued with me. I DO NOT recommend WILLESDEN PIZZA GOGO.

29 June 2024
Unprompted review
Rated 1 out of 5 stars

Rating

Rating: ★☆☆☆☆

I have had the most disappointing experience with the Pizza GoGo Coventry branch. Every time I call to place an order, the person taking the order is consistently rude and exhibits unethical behavior. This level of rudeness and unprofessionalism is unlike anything I have ever encountered. Despite being a frequent customer, the unjustified and unpleasant way they speak to me has made each interaction extremely frustrating.

I initially thought it was just my experience, but recently, a family member called and faced the same rude behavior. This pattern clearly indicates a serious problem with their customer service. I am truly done with this place and want to share my experience here to warn others. I strongly urge the management to address this serious issue immediately. Until then, I will not be ordering from here again and do not recommend this place to anyone.

24 June 2024
Unprompted review
Rated 1 out of 5 stars

I'm not even happy to give 1 the pizza…

I'm not even happy to give 1 the pizza I ordered was stuck to the top of the pizza box it was a mess and the website is not clear which made me order more than expected and prices are rip off so don't order from pizza go go

5 June 2024
Unprompted review
Rated 1 out of 5 stars

First Time trying Pizza GoGo in Bristol…

First Time trying Pizza GoGo in Bristol and worst experience Ever! Order chicken wings and chips and got food poisoning from there. Will never order again!

Later realising that the Tray of chicken wings were left out on the side on a hot day not covered up and in the fridge.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

yummy pizza

never used before today
delicious pizza from Kingston Store - will definitely be ordering again.
Delivered nice and hot too!

31 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing pizza

Amazing pizza, ordered from the Bromley branch, delivered in good time, hot, very tasty. We haven’t tried it before but we will in the future

24 March 2024
Unprompted review
Rated 1 out of 5 stars

If you want to save time and dont get…

If you want to save time and dont get upset with the customer service. NEVER EVER GO ORDER FROM THIS SHOP ROMFORD BRANCH. Staff have no clue what is happening and the will ignore you if you call them to get an update with your order. Do your self a favour order or buy food elsewhere here is not the place to buy it from!!!!

11 March 2024
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Would strongly recommend not using the Lewisham branch. After putting a large work order through only half the delivery arrived. When phoned to check when the remainder was to arrive was advised they had already dropped off (which they hadn’t. Really helpful store manager called me a liar and wouldn’t help with rectifying their mistake. Cowboys at best - shocking customer service!

8 March 2024
Unprompted review

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