After a chat with Gemini Ai, I was recommended to record my vocals, not far from where im based, for a small amount, hiring a rehearsal studio for an hour. Everything from the company itself has been... See more
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The AC in our room was broken on a sunny 24 degree day. Room was dangerously hot and the only thing they offered us was a 20% off our next booking. They didn't change our booking or even send someon... See more
BEWARE - low hourly rate is subsidised by parking fines. You register, you get a code to exit the car park. So the car park can't be used by anyone but those using the facilities, right? No,... See more
Company replied
The studio itself was in fairly good condition with backline, drums and pa all working fine. Downsides are lack of ventilation, and bleed through from other rehearsals and people smoking hash outside.... See more
Company replied
Company details
Written by the company
Born in Bristol, raised in London, and now flying the nest. We're a community of 24-hour spaces that spans over 700 studios worldwide — so whether you're a producer, vocalist, DJ, band member, dancer or podcaster — we've got you covered.
Contact info
13 Rothbury Road, E9 5HA, London, United Kingdom
- https://wa.link/pirate
- support@pirate.com
- pirate.com
2.8
Average
817 reviews
Replied to 8% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had to cancel at short notice and…
I had to cancel at short notice and they credited my account, contrary to their usual policy. Happy with that.
25 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Glad to have helped!
Great service
You always get a quick response and great service from Pirate
25 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
You're welcome Helen, see you at the studio soon.
Great customer service
Great customer service, almost immediate. Clear communication and great facilities.
23 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Rose,
Thanks for leaving us your feedback!
We're glad that you've had a great experience with us and we look forward to having you back into our studio!
I contacted Pirate after losing a…
I contacted Pirate after losing a camera charger in one of your studios. I was contacted by Polly who was so helpful, friendly and efficient. It was a huge relief to find the charger as they can be very expensive to replace for the older models of Nikon. What a great customer service team you have in place. So pleased! Thank you again and thank you to Polly :)
23 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Neil, thank you for taking the time to leave us such a fantastic review! Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that Polly has gone that extra mile to solve your problem.
Thanks again for choosing PIRATE, and we can't wait to see you again!
So friendly and understanding
So friendly and understanding! Very helpful
19 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Liv,
Thanks for sharing your experience with us!
We look forward to having you back into our studio!
Reply from PIRATE.COM - Rehearsal Studios
Thanks Vanessa, see you soon!
Good customer service
Good customer service, quick response. Thank you!
16 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Darren,
Thanks for leaving us your feedback!
We're glad that you've had a great experience with us and we look forward to having you back into our studio!
Terrible customer service
Terrible customer service. Missing XLR leads and 40 replacement equipment. When I called to speak to somebody the line disconnected three times. I then tried to speak to somebody via the live chat and was told there was nothing they could do. So in conclusion I paid to record music I cannot use and will have to pay again
15 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi there, We are really sorry to hear about this. We’d like an opportunity to discuss this further and rectify the situation. If you can get in touch with us via support@pirate.com or call us via our contact number, we’ll be able to look into this further.
Hopefully speak soon!
Very good customer service!
15 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Alex,
Thanks for leaving us your feedback!
We look forward to having you back into our studio!
Great service
Great service! Lovely and experienced people always there to help.
15 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Sheesh,
Thanks for leaving us your feedback!
We're glad that you've had a great experience with us and we look forward to having you back into our studio!
Amazing customer service
13 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi Kweku,
Thanks for leaving us your feedback!
We look forward to having you back into our studio!
Pirate studio is awesome 👌
Love pirate studio every time I go it's such a blast the equipment is always very hygienic and well maintained with a great service provide when any technical issues are encountered as you can expect with general ware and tear.
13 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Hi there, thank you for taking the time to leave us such a great review! We're happy to hear that you loved using our studios. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
Great customer support and great…
Great customer support and great service/facilities generally.
13 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Thanks for the feedback, Taylor! We hope to see you again back at our studios soon.
Very easy to work with
13 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Thanks for the feedback, Jamie! We are glad to hear that you have had a great experience with us!
Thanks for the quick help via the chat
12 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Thanks for the feedback, Taylor! We hope to see you again back at our studios soon.
Excellent service
11 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Thanks Russ, see you soon!
Reply from PIRATE.COM - Rehearsal Studios
Thanks Harry, I'll pass on your feedback to Carlray! See you soon!
Very helpful when I needed to amend my…
Very helpful when I needed to amend my booking. Thanks to Carlray Edwards for being so helpful.
8 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Cheers Chris, we'll pass on the kind words to Carlray :)
Very accommodating!
I love what Pirate.com has established, the studios are clean and well-equipped, and the entire booking process is very clear and easy. Recently, I had to cancel a studio session and they were very quick and accommodating. Will be recommending to friends!
7 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Thanks Dylan, see you soon!
These guys are the best
I had to cancel my booking last minute and they were so understanding and credited my account so I could book again in the future. Spoke to Don and what a legend they are 🙏🏼
7 January 2022
Unprompted review
Reply from PIRATE.COM - Rehearsal Studios
Thanks Gurneet, hope to see you down at the studios soon!
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