I had a great call with Rafael Salgado. He really helped me wrap my head around the right way to use data fields in Pipedrive. He also took a look at my current processes and automations, and gave me... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Definitely glad our team went with pipedrive, it's the sales-first CRM we have been looking for, not bogged down with busy interfaces we don't need all while being flexible to adapt how we want to org... See more
Company replied
We recently transitioned from HubSpot to Pipedrive. While there were some initial teething issues as we got to grips with a new platform and adapted it to suit our previous CRM setup, we were able to... See more
Company replied
Pipedrive is a clean and intuitive CRM platform that helps keep the sales pipeline organised. But the real peace of mind came from their Customer Success Team. Our Specialist, Jonathan Martins, was a... See more
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Company details
About Pipedrive
Written by the company
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using.
Start here your Free 14-Day Trial. Full access. No credit card required.
With 100,000+ paying customers spanning 179 countries, sales teams are drawn to Pipedrive's simple yet powerful design that prioritizes usability. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with agile and powerful CRM software.
Start here your Free 14-Day Trial. Full access. No credit card required.
With 100,000+ paying customers spanning 179 countries, sales teams are drawn to Pipedrive's simple yet powerful design that prioritizes usability. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with agile and powerful CRM software.
Contact info
United States
- pipedrive.com
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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really good contatc
5 April 2026
Unprompted review
Reply from Pipedrive
Hi Christophe,
Thank you for your feedback!
We're happy to hear you had a really good experience with our team.
We appreciate your support and hope to assist you again soon!
Best regards,
Pipedrive Team
excelenteservices
15 April 2026
Unprompted review
Reply from Pipedrive
Hi,
Thank you for your kind words!
We're glad you had an excellent experience with our service.
Best regards,
Pipedrive Team
I love the app
I love the app, some things are not syncing with my google calendar but it could be on my side. I love how I can follow up my project and my team´s I found i litle bit complicated to understad all the diferent opptions for activities, but I think that Im getting it
23 March 2026
Unprompted review
Reply from Pipedrive
Hi Edgar,
Thanks for your feedback!
We’re glad to hear you’re enjoying the app and that it’s helping you stay on top of your projects and team activities.
We also appreciate your note about Google Calendar syncing and activity options, these can take a bit of time to get used to, and your feedback is helpful as we continue to improve the experience.
If you require assistance, kindly reach out to our support.
Best regards,
Pipedrive Team
Not helpful
Pipedrive was not helpful to my leads management. My ability to export the notes from my calls was not availalbe in the export features. The look and feel isn't very modern. I used it for about one year. It automatically renewed which I didn't mean for it to happen! When I tried to get a pro-rated refund, they declined. A "no refunds" policy seems sort of desperate. If you stand behind your product, you don't need to keep a non-users funds.
6 April 2026
Unprompted review
Reply from Pipedrive
Hi Carmen,
Thank you for your feedback, we’re sorry to hear about your experience.
We understand how important it is to have full access to your data, including exporting call notes, and for that reason on the Export Tool you are able to export your activities, on this export all notes attached to the activities will also be exported.
Here is a article from our knowledge base that explains this process in more detail:
https://support.pipedrive.com/en/article/exporting-data-from-pipedrive
Your comments on the interface and overall experience are also valuable as we continue to improve the product.
Regarding the renewal and refund, we understand your position. While we do follow a set billing policy, we recognise that flexibility and clear communication are important, and your feedback has been shared with our team.
Best regards,
Pipedrive Team
We’re extremely happy with Pipedrive
We’re extremely happy with Pipedrive, even after trying demos of several other platforms. Stacey has helped us optimize our workflows, making us more efficient and saving valuable time. As a small team juggling many areas, that’s been a real game changer.
13 April 2026
Unprompted review
Reply from Pipedrive
Hi Meryem,
Thanks for your feedback!
We’re thrilled to hear you’re so happy with Pipedrive, especially after exploring other options.
It’s great to know that the team was able to help optimize your workflows and make a real impact on your team’s efficiency.
Best regards,
Pipedrive Team
Reply from Pipedrive
Hi Eduardo,
Thanks for your feedback!
We’re glad to hear everything is working well for you.
We appreciate you sharing your experience!
Best regards,
Pipedrive Team
Ricardo is perfect !!!
Ricardo is very kind.
Explains everything extremely well.
10 April 2026
Unprompted review
Reply from Pipedrive
Hi Maria,
Thanks for your feedback!
We’re glad to hear that the team provided such clear and helpful support.
Best regards,
Pipedrive Team
outstanding experience with Rafael Salgado
My experience with Rafael Salgado, Senior Customer Success Specialist at Pipedrive, was exceptional. He exceeded my expectations in every call and delivered a level of support that genuinely stood out.
Rafael was not only highly knowledgeable, but also incredibly helpful, proactive, and clear in the way he explained things. He made complex topics easy to understand and always brought real value to the conversation. His guidance helped me get a much deeper understanding of Pipedrive and how to use it effectively in practice.
What impressed me most was the quality of his support. It was thoughtful, hands-on, and consistently focused on helping me move forward. This was far beyond what I usually expect from customer success or software support.
Honestly, I have rarely experienced this level of service. If I could give more than five stars, I would.
9 April 2026
Unprompted review
Reply from Pipedrive
Hi Allen,
Thank you so much for your kind words!
We’re thrilled to hear about your experience with the team, providing clear, proactive, and hands-on support is exactly what we aim for.
It’s great to know their guidance helped you gain a deeper understanding of Pipedrive and how to use it effectively.
Best regards,
Pipedrive Team
I'm still navigating through everything…
I'm still navigating through everything but so far everything has been working and customer service has been great. I wish the trial was longer. CRM is the core of our business and 2-3 weeks is not long enough to make sure every little thing we need is available or a work around is possible.
8 April 2026
Unprompted review
Reply from Pipedrive
Hi Samantha,
Thanks for your feedback!
We’re glad to hear things are going well so far and that you’ve had a positive experience with our customer support.
We also appreciate your thoughts on the trial period—this is valuable feedback, especially for teams that need more time to fully explore the platform.
Best regards,
Pipedrive Team
The product is good. The support experience was not.
I've been a Pipedrive customer for many years and have referred others to the platform. The CRM itself works well. But my recent experience with customer support changed how I feel about the company.
I removed a seat on March 26th, unaware that Pipedrive's billing policy had changed years ago. I asked for a small credit for the unused days. The request was reasonable, the amount was minor, and I raised it in good faith.
It was escalated to a manager, who declined. What frustrated me most was not the decision itself, but how past refunds I had received were referenced as evidence of Pipedrive's flexibility. Those refunds were issued because of platform failures that directly impacted my business and cost me deals. Framing them as goodwill gestures felt dismissive and inaccurate.
I have been a loyal client for years. A small credit on a minor amount would have meant a lot. Instead I was met with policy quotes and a closed door.
That may be true. But it also tells you exactly where you stand as a long-term customer when you need a little flexibility.
PS: Pipedrive reply below proves my point even further, no resolution, just policies. sigh...
26 March 2026
Unprompted review
Reply from Pipedrive
Hi Claire,
Thank you for your honest and detailed feedback and for being a long-time customer.
We’re really sorry to hear about your recent experience.
Since the subscriptions are the users entire responsibility we have a no-refund policy in our Terms of Service.
You can consult our Terms of Service on this page: https://www.pipedrive.com/en/terms-of-service#fees
Section 6.1 - Fees
Thank you for understanding.
Best regards,
Pipedrive Team
Excellent Support Experience with Pipedrive – Walid Maireche
My name is Diane Ho, and I am a business broker with SellBuyBrokers. I am currently looking for a CRM to help automate my daily work more efficiently.
I recently had an appointment with Walid Maireche, a Technical Setup Specialist, to assist me with setting up Pipedrive and its automation features. I did not expect such a detailed and thorough experience—Walid carefully walked me through each step, clearly explaining everything along the way. He listened closely to my needs, was extremely patient, and made sure I fully understood how to achieve what I wanted.
What stood out the most was that he also sent me a recording of our session afterward. This was incredibly helpful, as it allows me to review the steps anytime and reinforces my understanding of the system.
Beyond Pipedrive, Walid even helped troubleshoot issues caused by mistakes I had made in other apps that were preventing my transactions from flowing properly into Pipedrive. That level of support was truly amazing and beyond my expectations.
I am extremely satisfied with Pipedrive’s customer service—especially with Walid. You have earned my trust and my business. I chose to move forward with Pipedrive because of the outstanding support and service I received, and I feel confident that I can rely on your team whenever I need help in the future.
Now I fully understand why my friends recommended Pipedrive.
Thank you again to Walid and the entire Pipedrive team. I truly appreciate all your support and assistance.
24 March 2026
Unprompted review
Reply from Pipedrive
Hi Diane!
Thank you so much for sharing your experience!
We’re thrilled to hear how helpful the team was throughout your setup process.
Providing clear guidance, patience, and practical support is exactly what we aim for, and it’s great to know the session recording and troubleshooting made such a difference for you.
It means a lot that you chose Pipedrive based on this experience and feel confident moving forward.
Thanks again for your trust and support, we’re always here if you need anything!
Best regards,
Pipedrive Team
No Customer Service
Way too many glitches and bugs than you’d ever expect from a CRM at this level.
On top of that, there is absolutely no customer service or real assistance when issues arise — you’re pretty much left on your own.
Overall, zero value for money. Would not recommend.
23 March 2026
Unprompted review
Reply from Pipedrive
Hi,
Thank you for your feedback, we’re really sorry to hear about your experience.
We wanted to let you know that our team has fixed the bug that was affecting your account.
Our support team has also reached out to make sure everything is now working correctly on your side.
We understand how frustrating this situation must have been, and we truly appreciate you bringing it to our attention.
Please don’t hesitate to get in touch if there’s anything else we can assist with.
Best regards,
Pipedrive Team
What a great product with no support
What a great product.
No support, chase you to sign up and promise the world,
Then no service. No support and they don't care.
So we switch to Hubspot. Easy!
18 March 2026
Unprompted review
Reply from Pipedrive
Hi Kenji,
Thank you for your honest feedback.
We’re really sorry to hear about your experience, especially regarding support, that’s not the level of service we aim to provide. Your comments are important, and we take them seriously as we work to improve both responsiveness and customer care.
We’re glad you saw value in the product itself, but it’s clear we fell short where it matters most.
If you’re open to it, we’d appreciate the chance to learn more about your experience and make things right.
Best regards,
Pipedrive Team
A good tool to manage CRM
A good tool to manage CRM.
And if you learn to use the tool properly it helps in a best way. Mostly recommended for early and mid level start-up.
1 September 2025
Unprompted review
Reply from Pipedrive
Hi Narayanan,
Thanks for your feedback!
We’re glad to hear that once set up properly, Pipedrive can really make a difference.
It’s great that you see it as a strong fit for early and mid-stage startups.
Best regards,
Pipedrive Team
Great onboarding process and advice for…
Great onboarding process and advice for setup. Recommend!
17 March 2026
Unprompted review
Reply from Pipedrive
Hi Alexander,
Thanks so much for your kind words!
We’re really happy to hear the onboarding process and setup guidance worked well for you.
Our goal is to make getting started as smooth and helpful as possible, so it’s great to know that came through.
Best regards,
Pipedrive Team
Easy onboarding
Easy onboarding, very user friendly. Price point could use a team package deal rather than individual accounts but aside this well worth the switch!
1 March 2026
Unprompted review
Reply from Pipedrive
Hi Andrei,
Thank you for your review!
We're glad to hear that you found the onboarding process smooth and the platform user-friendly.
We also appreciate your feedback about pricing and team packages, and we'll be sure to share it with our team.
Best regards,
Pipedrive Team
Great experience
Great experience with Catarina Miguel, smooth process and customer care.
11 March 2026
Unprompted review
Reply from Pipedrive
Hi JJ,
Thank you for your kind feedback!
We're glad to hear you had a great experience and that the team made the process smooth while providing great customer care.
Best regards,
Pipedrive Team
Demo Experience
I had a demo with Eric S., and he was friendly, confident, and extremely informative. He answered each of my questions thoroughly and walked me through how to do everything that was asked. He truly went above and beyond by also showing me additional key features that others in my industry find useful. He gave me a great sense of what I can expect from Pipedrive’s customer service as well, I’m highly impressed with the experience!
9 March 2026
Unprompted review
Reply from Pipedrive
Hi Rainin,
Thank you for the wonderful feedback!
We're glad to hear you had such a positive experience during your demo and that the team was able to guide you through the platform clearly while answering all your questions.
It's great to know that they also took the time to share additional features that could be useful for your industry.
Best regards,
Pipedrive Team
Very disappointing experience with…
Very disappointing experience with Pipedrive.
I cancelled my plan before the renewal date, but due to a technical issue on their server the cancellation request was not registered. Despite acknowledging that the problem was caused by their system, they still charged my account and refused to issue a refund.
I find it extremely unfair to charge customers for a service they explicitly tried to cancel, especially when the error is on the company’s side.
The product itself might be good, but situations like this show a lack of responsibility toward customers. I expected much better support and fairness from a company of this size.
4 March 2026
Unprompted review
Reply from Pipedrive
Hi Marco,
Thank you for bringing this to our attention and for your patience while we reviewed your case.
After carefully analyzing the situation, our team was able to confirm the issue you experienced and has made an exception to your request.
We’re sorry for the frustration this situation caused and appreciate you taking the time to share your feedback.
Experiences like yours help us continue improving both our systems and our support processes.
Best regards,
Pipedrive Team
Clear explanations from Pipedrive team
Clear explanations from Pipedrive team , and easy to use system
27 February 2026
Unprompted review
Reply from Pipedrive
Hi Sergio,
Thank you for your feedback!
We’re glad to hear that you found the explanations from our team clear and that you find the system easy to use.
It’s great to know your experience has been smooth and supportive.
Best regards,
Pipedrive Team
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