Pipedrive Reviews 

After nearly 8 years with Pipedrive CRM, the experience has gone in the wrong direction. Pricing keeps increasing while core features are steadily pushed into more expensive tiers.

There haven’t been meaningful improvements that justify the cost, just more limitations unless you upgrade. What used to be a solid, straightforward CRM now feels like it’s optimized more for upselling than for supporting long-term customers.

We’ve been using Pipedrive for the past three years, and our team adopted it very quickly—it has become a key element in our business success. It’s not just a helpful tool; it’s truly essential to how we operate.

As we continued to refine and optimize our system, I found Pipedrive’s customer support to be absolutely outstanding. I scheduled several sessions with a fantastic sales technician, Courtney Mendoza-Thompson, who made a real difference for us. She helped us strengthen our processes on multiple levels: structuring our pipeline more effectively, implementing automation, refining insights, and fully tailoring the CRM to fit our specific business needs.

Having the opportunity to work with the same person over multiple sessions was incredibly valuable. It created continuity, depth, and a much more meaningful impact than one-off support interactions.

I highly recommend Pipedrive to any business considering a CRM—it’s a powerful platform, and with the right guidance, it can truly elevate the way you work.

Maya was very thorough and answered every question we had with an emphatic “yes”. At no time was there a question she couldn’t answer. That’s why we are clients!

New to Pipedrive and had a productive and instructive conversation with Rafael Salgado today who was very helpful and informative and talked me through the best ways to get the most out of Pipedrive. Excellent..

Pipedrive is a solid CRM overall, though it required us to develop custom features to meet 100% of our requirements.
On the support side, Ricardo was very helpful providing answers and solutions to our problems.

We were looking for a new CRM after a software update and lack of an App made our previous platform no longer fit for purpose. Looking at multiple options (>5), Pipedrive stood out from our first meeting with Sam for their professionalism, suitability for our type of business and, most notably, their ability to work with our business and their needs. We found they were much more flexible than some, listened better to what we said we needed and supported us rather than 'sold' to us while we were trialling their software. While it's still early days of us coming onboard, we're very happy with our experience so far.

Zachary was excellent, he explained every detail clearly during our meeting, which ultimately led us to choose Pipedrive. We would also like to request that he remain our representative, as we would love to continue working with Zachary Phillips moving forward.

We truly appreciate the great communication, customer service, and attention to detail he brought to the meeting.

Great experience! A special mention to Eduardo, whose assistance was truly outstanding. He demonstrated deep expertise, understood my needs quickly, and provided clear, effective solutions.

I had a Pipedrive CRM Optimization Call with Rafael Salgado. Rafael guided me through Pipedrive and showed me specific opportunities for improvement. This was very helpful, and his tips support me in making our sales processes with Pipedrive more efficient and structured. Thank you for the competent support!

Good product

Dated CRM with a marketing budget bigger than its product roadmap. Pipedrive calls itself AI-native; it isn't. Automation is limited, reporting is basic, mobile is tired, integrations are a lottery. The competitive set — Attio, Folk, HubSpot, Salesforce Starter — has moved on. Pipedrive hasn't.
Then there's the support. Tried to cut 8 seats before renewal. Deactivated them, which Pipedrive helpfully clarifies afterwards is not the same thing as removing them. Billed USD 480 anyway. Support agent offered a refund exception in writing if I removed them manually. I did. The company then refused the refund, rewrote the original promise as "assessment only," and the CS Manager opened her final reply by telling me she understood it was "frustrating."
Reader, it was not frustrating. Frustrating is a parking ticket. This was a three-year customer being charged for a workflow their own staff admit is broken, and then told to be grateful for the empathy.
Escalated to the CEO. Same answer. Leaving. Long overdue.

I had a session with Eduardo to go through all the new features and explore any add-ons that our team wasn't using. Eduardo was extremely helpful in showing me around the platform. His explanations were clear, and I was easily able to see how they can be used in our process.

Cool sales and tech support, useful chat and human help.

the product is pretty intuitive to use, the support from pipedrive is great! I'm just getting started but I know they are there to support me.

The second best CRM system in the world - when it comes to features, BUT when it comes to customer service and experience they're best! I've never waited long to fix any issues or asking for any other kind of help. I also love new features that are making our sales people and operation lifes easier.
Special greetings for Eduardo Parreira!

Jonathan Martins walked us through the system and I found it very helpful. Generally it's easy to use and intuitive. It's less customizable than SalesForce but it is much, much easier and lighter and doesn't require all the extra hours of support and custom code.

Rafael was very helpful providing insights on ways we could quickly improve our usage of Pipedrive.

Had a good meeting with Rafael Salgado who quickly identified our areas of improvement and gave us hands on tips on how to take our Pipedrive use to new levels

We are returning to Pipedrive as its "deal centric" system has been able to provide the best fit to our sales processes.

Pipedrive is a very useful CRM that I rely on in my daily work. It has been a huge help to me. They also organise regular webinars, sharing valuable insights as well as practical sales skills.

I’d especially give a shout-out to Rafael Salgado for his amazing and patient support. He took the time to organise 121 tutorial sessions to help my manager and me fully utilise Pipedrive.

I absolutely love this team and their product. Would highly recommended them!