Very pleased with the quality of our shelving unit! To be picky, one of the measurements wasn't crystal clear as we put it together on the website (but the information is there) and this led to ret... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
An excellent product let down by poor transport from FedEx sending conflicting emails about delivery info. Regarding the product it would be helpful if a pilot hole could be drilled as standard in the... See more
Company replied
Having installed a glass/oak/stainless steel banister system for part of our stairway, we were looking for a matching handrail for the remainder. After much searching we found an exact match at Pip... See more
Company replied
Just ordered 3 made to measure shelves from here. Ordering was really simple just put your sizes in and pay. Items delivered within a week of ordering, and despite a small issue with two of the custom... See more
Company replied
Company details
Written by the company
Here at Pipe Dream Furniture we have a passion for creating bespoke pieces of furniture made from all sorts of pipe fittings, whether it is to become the new centrepiece for your room or a finishing touch we are here to provide a personal service to help you get exactly what you are looking for.
Contact info
Britannia Works, DY5 2YX, Brierley Hill, United Kingdom
- 0121 828 4055
- sales@pipedreamfurniture.co.uk
- pipedreamfurniture.co.uk
4.1
Great
663 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2 meter shelf with pipe brackets
We recently ordered a shelf with pipe brackets. Order was delivered really quickly. The shelf was was well packaged. We are so happy with the quality and it looks fantastic in our living room
10 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your fantastic review!
We’re so pleased to hear your shelf with pipe brackets arrived quickly and in perfect condition. It’s wonderful to know the quality met your expectations and that it looks great in your living room. We really appreciate your support!
PDF
Beautiful shelf which we used to attach…
Beautiful shelf which we used to attach to the top of a radiator cover.
Extremely pleased with the quality and next day service
Thank you
13 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your lovely review!
We’re thrilled to hear you’re pleased with the quality of the shelf and that our next-day service met your expectations. It’s wonderful to know it worked perfectly on your radiator cover. We really appreciate your support!
PDF
Good quality custom length legs for our…
Good quality custom length legs for our breakfast bar, arrived promptly and look great.
18 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your review! We’re glad to hear the custom-length legs arrived promptly and fit your breakfast bar perfectly. It’s great to know you’re happy with the quality and look. We really appreciate your feedback!
PDF
Will recommend
This is the second purchase from Pipe Dream Furniture and I couldn't be happier. We had ordered a reclaimed wooden shelf. Each order was processed quickly and received well packaged. Will use again
11 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for coming back to us for a second purchase—we really appreciate your continued support!
We're delighted to hear you're happy with your reclaimed wooden shelf and that everything arrived quickly and well packaged. It means a lot to us that you’ll be using us again, and we look forward to helping with your next project!
PDF
Excellent quality and looks great
Great product and very pleased with the overall quality. The handrail was exactly as described and perfectly suited for installation outside a listed building. The design, colour, and depth were all spot on, and it came with high-quality, colour-matched fixings. Installation was straightforward, and with the addition of resin anchors, it feels extremely solid and secure. The finished result looks professional and fits the setting perfectly. Highly recommended.
4 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for such a detailed and thoughtful review!
We’re delighted to hear that the handrail met your expectations in both quality and design, and that it was well suited for your installation. It’s great to know the finish, fixings, and overall result worked perfectly for your project. We really appreciate your recommendation and hope to be of service again in the future!
PDF
Absolutely fantastic!
Absolutely fantastic!
Ordered in the website 10pm on Sunday night.
Arrived 2pm on Tuesday!
Exactly as described and very well made.
Couldn’t be happier with both the product and the quick delivery.
3 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your amazing review!
We’re thrilled to hear you’re happy with both the product and the speedy delivery. It means a lot to us that everything met your expectations. We really appreciate your support and hope to serve you again soon!
PDF
Exactly what I wanted
Rapid delivery in 2 days.
Exactly what I had hoped. Very solid, well packaged. Great customer service. Lovely polite lady who answered the phone very happy to help with my query.
Recommend!
17 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your kind words!
We’re really pleased to hear that everything arrived quickly and met your expectations. It’s great to know the packaging, product quality, and customer service all stood out to you.
I’ll be sure to pass on your lovely feedback to our team. Especially the colleague who helped you on the phone, she’ll be delighted to hear it.
Thank you again for your recommendation, it truly means a lot to us. We hope to serve you again soon!
PDF
Outstanding quality
Delivered as promised. shelves are exactly as I'd hoped (and as shown) excellent packaging, and outstanding quality.
An effortless method of ordering made the entire process simple from start to finish.
16 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your wonderful feedback!
We're delighted to hear that your shelves met your expectations and that everything from packaging to ordering was smooth and hassle-free.
It’s great to know you’re happy with the quality, as that’s something we take real pride in.
We truly appreciate your support!
PDF
Fantastic product and great customer service
Fantastic product, perfect bespoke shelving and great customer service from Angel. A little delivery issue, but they did all they could to support the resolution of this from an outsourced courier so they could not have done more - thank you and would use again and recommend
12 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for taking the time give us this lovely review.
We’re delighted to hear that you’re happy with your bespoke shelving and that Angel provided great customer service.
While we’re sorry there was a delivery issue, we really appreciate your understanding and are glad our team could support you in resolving it with the courier.
Thank you for your recommendation, it means a lot to us, and we’d be delighted to help you again in the future!
PDF
The quality of the shelves was…excellent
The quality of the shelves was excellent and exactly the size we ordered so very pleased
4 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your kind review.
We’re delighted to hear that you were pleased with the quality of the shelves and that they matched the size you ordered perfectly.
It’s great to know everything met your expectations. We really appreciate you taking the time to share your feedback and hope you enjoy your shelves for many years to come.
PDF
Console table
I purchased a console table from this company charged well over the odds and the item was not what they showed I called them and explained and the young girl who deals with complaints she started asking why I didn't like it why I wanted to return it and said well you new what it was when you bought it very rude and in other words would not accept I was not happy with this pathetic purchase . I would never use this rip off business again and whoever does be aware.
7 March 2026
Unprompted review
Reply from Pipe Dream Furniture
We’re very sorry to hear about your disappointing experience and truly appreciate your feedback.
We’d like the chance to address the issues you experienced — please contact us directly so we can make things right.
Thanks for your time,
PDF
Custom cut scaffolding board…
Ordered a custom cut scaffolding board for my bath. Great customer service as I had a number of questions before placing my order. Always got answers almost immediately. Received item and it’s so nicely finished. Really happy overall.
6 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your lovely review!
We're really pleased to hear that you had a positive experience with our customer service team and that we were able to answer your questions quickly before you placed your order. It's great to know the custom cut scaffolding board arrived safely and that you're happy with the finish.
We hope it looks perfect over your bath and that you enjoy using it. Thanks again for your kind feedback and for choosing us!
PDF
Useless delivery and customer service
Ordered the evening 25th Feb for next day delivery on 27th Feb, no text message with 2 hour time window as stated, checked the status around lunchtime to see it had been delivered only not to my address. Company said they would look into it and get back to me, I chased them on 2nd March and just given a fob off. After constant chasing it’s finally delivered on 4th March but wet. Absolutely useless customer service, ignored my requests for a refund when they hadn’t delivered, been promised a refund for the next day delivery cost but haven’t seen anything. If only I had read all the reviews 1st. Never again
27 February 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your review, we’re very sorry for the frustration and inconvenience you experienced with your delivery.
We have investigated this with the courier and can confirm that the issue occurred due to an error on their side, which resulted in the parcel being mis-scanned and delivered, which subsequently delayed your order reaching you. This is certainly not the level of service we expect from our delivery partners, and we completely understand how disappointing this must have been, especially after selecting and paying for next-day delivery.
We can confirm that the refund for the next-day delivery postage has been processed. Please allow a few working days for this to appear back in your account, depending on your payment provider.
We’re also very sorry that you had to chase for updates, as this is not the experience we want for our customers. Your feedback has been shared with the team and the courier so that situations like this can be handled more efficiently in the future.
Thank you for your patience while this was resolved, and again please accept our sincere apologies for the inconvenience caused.
PDF
Very pleased with the quality of our…
Very pleased with the quality of our shelving unit! To be picky, one of the measurements wasn't crystal clear as we put it together on the website (but the information is there) and this led to returning and swapping to the size we required. However, this was dealt with speedily and with friendliness via customer services - so no complaints there either (thank you in particular to Angel!)
A bit of confusing trouble from their recommended courier service in returning the product, but again was refunded ok.
Shelving looks great!
3 March 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your review! We're really glad to hear you're pleased with the quality of your shelving unit and that it looks great in your space.
We appreciate you mentioning the measurement detail on the website, feedback like this helps us continue improving the clarity of our product information. We're also delighted that our customer service team, especially Angel, was able to assist you quickly and in a friendly manner to get the right size sorted.
We're sorry to hear there was some confusion with the courier during the return, but we're glad everything was resolved and your refund was processed smoothly.
Thank you again for your patience and for taking the time to share your experience. We hope you enjoy your shelving unit for many years to come!
PDF
Product not as expected
I ordered an industrial solid wood (light oak colour) and metal (powder coated brushed steel) welded console table but I am really disappointed with product and the delivery service.
The delivery company is poor, promising delivery and then saying there was nobody home on 3 occasions, the company doesn’t answer the phone or respond to messages, and the product is not as I expected.
Although the dimensions are perfect, the legs have not been powder coated, they are raw steel and have black grease on them, the wood looks more like pine than light oak, and there is no template for screwing on the legs.
Sadly, I won’t be using this product as I live in a flat and don’t have the correct facilities to clean and varnish the raw metal legs, and stain the wood to a light oak colour.
4 January 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your review. After locating your order, I can see that the last communication we received from you related to the delivery rather than the item itself.
As a result, we don’t currently have any correspondence on record that would have allowed us to review the item received or address this with you directly.
For clarity, the item ordered was specified with a brushed steel finish rather than a powder-coated finish and the product supplied matches the order placed.
We would really welcome the opportunity to discuss this with you further and explore any available options to help resolve the matter.
Please feel free to get in touch with us via live
chat, email, telephone, or social media, and a member of our team will be happy to assist.
Many thanks,
PDF
Custom shelving
Couldn’t be happier with my scaffold board shelving
I contacted them with custom measurements to fit my requirements and asked for the pipework to be powder coated in black and nothing was too much of an ask
Delivery was still within 3 days, which honestly shocked me, and was packaged perfectly.
Will definitely be making more purchases in the near future.
My home bar now looks amazing 🤩
22 February 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for the fantastic review! We're delighted to hear that your custom scaffold board shelving turned out exactly as you envisioned and that the black powder-coated pipework was the perfect finishing touch.
It’s great to know the delivery exceeded expectations too — we always aim to make the whole process as smooth as possible. Your home bar sounds incredible, and we’re thrilled our shelving could be part of it!
We really appreciate your support and look forward to creating more pieces for you in the future.
Thanks again!
PDF
We ordered a Free Standing Walk In…
We ordered a Free Standing Walk In Clothing Rail. It's great. Sturdy, solid, easy to assemble. Sadly, we ordered the wrong size. They quickly responded to my request for alternative parts. And then sent them very quickly. Excellent.
21 February 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your lovely review! We're so pleased to hear you're happy with the quality and sturdiness of your Walk In Clothing Rail and that assembly was nice and straightforward.
Mistakes with sizing can happen, so we're really glad we could help get the right parts to you quickly and make everything right. We truly appreciate your kind words and support — enjoy your new setup!
PDF
I love my beautiful shelf!
I ordered a shelf made to a custom size. It arrived safely wrapped in super fast time. Its hard to find new, untreated sleepers so if you need one, look no further!
I would definitely recommend!
19 February 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for the great review! We're really pleased to hear your custom-sized shelf arrived quickly and safely. We know how difficult it can be to find quality, untreated sleepers, so it’s fantastic to hear we could provide exactly what you were looking for.
We truly appreciate the recommendation and hope to help with another project again in the future!
PDF
I brought a floating shelf from this…
I brought a floating shelf from this company it took longer to be delivered then the 2 to 3 days they said more like 12 days
When it came i was a bit disappointed with the whitewash wood it defo needed a couple more coats
The biggest problem was the brackets iv never seen anything like it there two big pins that you got to drill two holes at least 3 inches deep insert the poles into the wall screw the bracket on and then slide the shelf on i had to pay extra for the bracket cause it was going into a plaster board wall
I emailed them and said they were not what i was expecting and wasn’t prepared to wreck my wall try to get these pole into the wall
There answer was thats the standard bracket 🫤they provided i googled loads of company's and they don't do brackets like these only normal ones
So iv wasted £70 of my money and the company didn't want to know
So avoid !!!!
Only wish i could put a picture of the bracket to show you
18 February 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for taking the time to leave your review. We would like to clarify a few of the points that have been raised.
You placed your order with a request to upgrade to our plasterboard brackets. Upon receipt of your order, we contacted you to advise of the additional cost for this upgrade. This amendment resulted in a one-day delay to production due to the changes requested. Once processed, your order was collected by the courier. While in transit, the courier misrouted your delivery, which is confirmed within their tracking details. Delivery was subsequently completed. We are sorry that your order was delayed due to this error; however, this was unfortunately outside of our control.
After receiving the order, you contacted us and we sent several emails providing support and guidance regarding the installation process. It was only towards the end of this correspondence that you informed us your property does not have standard-depth walls. This was not mentioned at the time you requested the plasterboard upgrade.
We offer multiple ways for customers to contact us prior to ordering and actively encourage anyone with non-standard requirements or concerns to get in touch so we can advise accordingly. Unfortunately, we were not made aware of the custom wall depth before your purchase and would have had no way of knowing this without the information being provided.
The item supplied is our standard plasterboard bracket with standard plasterboard fixings. We supply hundreds of these each week and do not encounter issues with fixing bolt length. Images of the brackets are also available on our website prior to ordering for reference.
We would also like to clarify that we have not closed communications with you. We have simply confirmed that the brackets supplied are our standard plasterboard brackets, as advertised.
If you would like to contact us to review a resolution, please do not hesitate to get in touch — we are always happy to help.
Many thanks,
PDF
Exceedingly Happy
Ordered on the weekend and shipped within 2 days. Received updates via email from the company throughout which was very reassuring. Shipping was as stated (VERY QUICK). My shelves arrived wrapped perfectly and carefully. The smell of fresh varnish, left to air and extremely happy with the order itself! Delivery driver of the companies choice was also very helpful! Will be ordering again in the future for other items. Thank you!
17 February 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your wonderful review!
We’re delighted to hear that you were happy with the speed of dispatch and the regular email updates — we know how important it is to keep our customers informed every step of the way. It’s also great to know your shelves arrived safely and well-packaged, and that you’re pleased with the quality of the finish.
We’ll be sure to pass your kind comments on to our delivery partner as well — they’ll really appreciate the feedback.
Thank you again for your support. We look forward to supplying you with more items in the future!
PDF
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.