I absolutely despise DHL shipping and if there is anything I can do to have future orders shipped via almost any other way, I will pay :) my experience with Pink Lily was great. Fast shipping. It’s th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I feel the sizing is way off sometimes with Pink Lily clothing (way too big or too small), but overall I like the products and items. The jewelry boxes are very cute and one will be a gift. The slippe... See more
Company replied
This was my first time doing business with Pink Lily! Such a great experience! Great quality and super cute clothes (excellent variety as well)! Ordering on line was easy and shipping and delivery... See more
Company replied
From the moment you land on their site, everything is so easy to browse and beautifully styled. The sizing is spot-on, the quality is always impressive, and I love how quickly my orders ship. Pink Li... See more
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Company details
Written by the company
Picking out the next must have item of the season is easy when Pink Lily is your favorite online boutique. Enjoy free shipping on all orders over $99
Contact info
472 Century St, 42101, Bowling Green, United States
- help@pinklily.com
- pinklily.com
4.4
Excellent
408 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Order was sent to old/incorrect address…
Order was sent to old/incorrect address even though all my information had previously been changed to new mailing address. Took weeks to get here and had to pay ($6.55) to get it out of USPS jail. Some items were gifts that instead of hand delivering I now have to mail and spend more $. Prior order was sent to correct (new) address so not sure why there was issue with this order. I still love Pink Lily
1 August 2025
Unprompted review
Reply from Pink Lily
Hi Kelly! We are so sorry for your troubles with receiving your shipment and for you being charged by USPS to pick the package up. Please email us at help@pinklily.com and we will be happy to further assist you.
Darling sweatshirt
Great, fast, accurate customer service! I was unsure of which size to get in the Queen of the Classroom sweatshirt. Customer service replied to my email quickly. The sweatshirt arrived yesterday and it’s darling!! It’s soft with an oversized fit. Looks exactly as pictured. I’m 5’2” 130 lb and ordered a size small
1 August 2025
Unprompted review
Reply from Pink Lily
Hi Natalie! Thank you so much for your kind words. We're delighted that we were able to help you find the right size and appreciate your support.
Keeping Everything
I'm always hesitant to order clothes online, but the sizing details given were pretty accurate and everything fit. And delivery was quick.
9 July 2025
Unprompted review
Reply from Pink Lily
Hi Melissa! We're so happy everything worked for you and you received your order quickly.
From order to delivery everything was…
From order to delivery everything was First Clasd
30 July 2025
Unprompted review
Reply from Pink Lily
Hi Cindy! Thanks so much for your feedback and support!
Reply from Pink Lily
Hi Heather! We appreciate your support and can't wait to help you put together more outfits in the future.
Reply from Pink Lily
We are so happy you enjoyed your order! If you have any questions, please reach out to us at help@pinklily.com
The quality is incredible
The quality is incredible! Love everything I got!
30 July 2025
Unprompted review
Reply from Pink Lily
Thank you so much for your review. We are so glad you enjoyed your order.
Order shipped quickly- thank you!
Order shipped quickly- thank you!! I love 3 items I got- and took a chance on a final sale and it does not fit so I am sad about that
28 July 2025
Unprompted review
Reply from Pink Lily
We are so glad you enjoyed your order! If you have any questions, please reach out to us at help@pinklily.com
Reply from Pink Lily
We apologize for the delay with your order. If we can help in any way or you have any questions, please reach out to us at help@pinklily.com
I received my purchases when expected
I received my purchases when expected, and everything was great!
15 July 2025
Unprompted review
Reply from Pink Lily
We are so happy you enjoyed your purchase. Please reach out to us at help@pinkilily.com with any questions.
Reply from Pink Lily
Hey Sherry! We are so sorry for the confusion with sizing. Please reach out to our Customer Service team with any sizing questions. Our customer reviews on items also help so much.
Amazing top quality products and the…
Amazing top quality products and the customer service is just as amazing!! Thank you Pink Lily!!
23 July 2025
Unprompted review
Reply from Pink Lily
Hi Jeannette! Thank you so much! We appreciate your kind words and hope to serve you again in the future.
Loved everything I bought
Loved everything I bought. I have worn some of the outfits already and received many compliments.
21 July 2025
Unprompted review
Reply from Pink Lily
Thank you so much, Rebecca! We're so happy you love our products. We can't wait to provide you with more clothing options in the future.
My order took at least three weeks to…
My order took at least three weeks to get to me.
18 July 2025
Unprompted review
Reply from Pink Lily
Hey Ebony! We apologize for the delay with your order arriving to you. This is not the experience we want our customers to have. Please reach out to us at help@pinklily.com so we can investigate the issue with your order.
Reply from Pink Lily
Thank you so much, Angela! We're so happy you received your order quickly and loved what you purchased.
I received all my products and a timely…
I received all my products and a timely manner. Everything was good quality.
9 July 2025
Unprompted review
Reply from Pink Lily
Hi Tammy! We’re so happy you received your items quickly and were happy with the products. We appreciate you!
Reply from Pink Lily
Hi Doris! Yay! We’re so excited you received your order quickly. We appreciate you shopping with us.
Reply from Pink Lily
Hey Nanie! Thank you so much for your feedback and support!
I am beyond frustrated
I am beyond frustrated. I used to shop with this company a lot and was always able to easily get through to customer service. I placed my first order and quite a while and the quality wasn’t great so I had to do some returns. I had to pay $7.95 extra just to get a refund back on my credit card. Then when I got the email saying my return was in process, it stated that I would be getting a store credit. I’ve sent two different emails to try to get this resolved and never hear anything back. It literally feels like a scam now.
UPDATE 7/17/25: cannot reply back to your email bc I do not have an email from you like I stated. I’ve checked all my trash, spam etc. I emailed twice. Is there a direct email address or phone number where I can get in touch with you? Both times when I sent the email I have to fill out a form on your website so I don’t have the email in my sent folder. Y’all used to have a phone number and I could email you directly. It’s so sketchy now and 7.95 to refund me for the product I returned to you?! No thank you ma’am. Never again.
11 July 2025
Unprompted review
Reply from Pink Lily
Hi Abbey! We're so sorry for your frustration. I am showing you sent an email in on Tuesday to which we did respond stating that you will be receiving the refund to your original form of payment. We did update our returns policy to allow for returns to the original form of payment for a $7.95 processing fee vs a gift card which is all we allowed for returns previously. If you would like to further discuss this issue, please respond to the email from Tuesday so we can further assist you.
Edited: Hey Abbey! Our email address is help@pinklily.com. If you reach out to us there, we will be able to further assist you.
Always great deals and great products!
1 July 2025
Unprompted review
Reply from Pink Lily
Hi Summer! Thank you for your feedback and continued support. We appreciate you.
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