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Review summary

Created with AI, based on recent reviews

Looking at 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality, variety, and trendy yet wearable styles. Many people appreciate the ease of online ordering and the quick delivery service, often noting that items arrive exactly as expected and fit well according to sizing guides. Reviewers frequently express satisfaction with the overall shopping experience, highlighting the reliability of orders and the appealing nature of the clothing. However, some customers have experienced issues with sizing, finding certain items to be either too large or too small, which occasionally leads to returns. A few people also mentioned concerns about the consistency of product quality, with some items appearing faded or cheaply made. Additionally, there were occasional complaints about slow shipping updates and difficulties with the return policy, particularly regarding the default to store credit and the requirement for photos and explanations for certain returns.

What people talk about most

Product

Reviewers mention positive feedback about product quality and style. Customers frequently praise the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the amazing and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast shipping and... See more

Order

People report positive experiences with order. Many customers express satisfaction with the quick shipping... See more

Return policy

Users describe ambiguous interactions with the return policy. While some reviewers found the return process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely despise DHL shipping and if there is anything I can do to have future orders shipped via almost any other way, I will pay :) my experience with Pink Lily was great. Fast shipping. It’s th... See more

Company replied

Rated 4 out of 5 stars

I feel the sizing is way off sometimes with Pink Lily clothing (way too big or too small), but overall I like the products and items. The jewelry boxes are very cute and one will be a gift. The slippe... See more

Company replied

Rated 5 out of 5 stars

This was my first time doing business with Pink Lily! Such a great experience! Great quality and super cute clothes (excellent variety as well)! Ordering on line was easy and shipping and delivery... See more

Company replied

Rated 5 out of 5 stars

From the moment you land on their site, everything is so easy to browse and beautifully styled. The sizing is spot-on, the quality is always impressive, and I love how quickly my orders ship. Pink Li... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Picking out the next must have item of the season is easy when Pink Lily is your favorite online boutique. Enjoy free shipping on all orders over $99


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One Of The Good 'Uns

Y'all have the cutest clothes, some of the best sales, and shipping is unbelievably fast! Thank you☺️

13 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Thank you so much, Barbara! We love a good sale and providing the cutest clothes at the best prices.

Rated 5 out of 5 stars

Everything fit beautifully!!

Everything fit beautifully!!! I am so excited! I plan to order couple more items just because it’s hard to find things you feel great in! Thanks for keeping your curvy girls in mind when designing, so happy!! Thank you!!

17 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Thanks so much for your feedback and support, Jennifer!

Rated 5 out of 5 stars

Fast shipping and quality clothing

Fast shipping and quality clothing! Got several cute pieces for back to school. Some trendy items and useful basics. Only one shirt was a little funky with the proportions and will sadly be returning it, but Pink Lilly has a good return policy so I don’t foresee any issues there.

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Celeste! We're so sorry your shirt did not work. We're so happy our return policy makes returns easy and convenient.

Rated 5 out of 5 stars

Amazing

Amazing! I love everything!

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Lindsay! We're so happy you love everything you've ordered!

Rated 5 out of 5 stars

Great experience!

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Allison! We love that you had a great experience with Pink Lily! We look forward to your continued support.

Rated 4 out of 5 stars

I absolutely despise DHL shipping and…

I absolutely despise DHL shipping and if there is anything I can do to have future orders shipped via almost any other way, I will pay :) my experience with Pink Lily was great. Fast shipping. It’s the delivery that’s the issue.

15 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi Jess! We're so sorry you are not satisfied with our shipping partner! We do offer shipping with FedEx on our website as well.

Rated 5 out of 5 stars

Good

Good. The package arrived early.

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Bridget! We're so happy your order arrived quickly! Thank you for your support.

Rated 5 out of 5 stars

I love everything Pink Lilly

I love everything Pink Lilly. They ship fast and have the best quality clothes!!

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Natalie! We appreciate your kind words and continued support.

Rated 4 out of 5 stars

Easiest website/delivery

Prompt delivery , and everything worked out great!

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi Leah! Thank you so much for your feedback. We love that our website is easy to use and the clothing fit great.

Rated 3 out of 5 stars

To me the “pink lily” clothes are…

To me the “pink lily” clothes are getting to be cheap! Out of my 4 ordered items, the best looking one was the non pink lily brand. I ordered a fall sweatshirt and it looked like it had been washed & the graphic on the front was majorly faded. It was a gift and now I’m kind of embarrassed to even give it. I love pink lily and have for a long time. I have some great quality pieces that I dearly cherish. I just wish there was consistency in the quality!

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi Lynda! Thank you so much for your feedback. We're so sorry about your graphic and definitely want to take care of this for you. Please email us at help@pinklily.com so we can get this fixed.

Rated 1 out of 5 stars

The quality of the clothes were very…

The quality of the clothes were very poor.

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi Brenda! We're so sorry you were not happy with the quality of the clothing you received. Please email us at help@pinklily.com so we can assist you in making a return.

Rated 5 out of 5 stars

Thank you

Fast shipping

12 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Kristie! We're so excited to hear that your order arrived quickly. Please let us know if you need anything.

Rated 5 out of 5 stars

Eh it’s ok

I love all of my items but the pink boots are not like the Shania ones that I ordered previously-they lack the class of the Shanias.

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Amy! We're so sorry you aren't in love with the Pink Boots. Please email us and we can assist you in making a return.

Rated 5 out of 5 stars

Affordable prices & high quality materials

Affordable prices, on trend outfits and tops that 30 year old women can wear and look cute in, the sizing is always accurate to the description, graphic tees are high quality, shipping is very fast

16 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Hannah! Thank you so much for your feedback and continued support. We strive to provide high quality clothing at great prices.

Rated 5 out of 5 stars

Been shopping from Pink Lily for 6+…

Been shopping from Pink Lily for 6+ years. Love everything! It’s my go to boutique. My closet is full of Pink Lily. Fast shipping, great clothes. I highly recommend shopping here!

14 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Jana,

Thank you so much for your wonderful review! Your feedback motivates us to continue providing excellent service. We appreciate your support and kind words.

Rated 5 out of 5 stars

Pink Lily is the best!

I LOVE everything about Pink Lily. The best style and speedy delivery! Thank you:)

5 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi Cora! Thanks so much for your feedback! We appreciate all your support.

Rated 5 out of 5 stars

Perfect pairings!

Every piece of clothing I ordered fit perfectly!

13 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Cathy! Thank you for your feedback and continued support of Pink Lily.

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