While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality, variety, and trendy yet wearable styles. Many people appreciate the ease of online ordering and the quick delivery service, often noting that items arrive exactly as expected and fit well according to sizing guides. Reviewers frequently express satisfaction with the overall shopping experience, highlighting the reliability of orders and the appealing nature of the clothing. However, some customers have experienced issues with sizing, finding certain items to be either too large or too small, which occasionally leads to returns. A few people also mentioned concerns about the consistency of product quality, with some items appearing faded or cheaply made. Additionally, there were occasional complaints about slow shipping updates and difficulties with the return policy, particularly regarding the default to store credit and the requirement for photos and explanations for certain returns.

What people talk about most

Product

Reviewers mention positive feedback about product quality and style. Customers frequently praise the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the amazing and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast shipping and... See more

Order

People report positive experiences with order. Many customers express satisfaction with the quick shipping... See more

Return policy

Users describe ambiguous interactions with the return policy. While some reviewers found the return process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely despise DHL shipping and if there is anything I can do to have future orders shipped via almost any other way, I will pay :) my experience with Pink Lily was great. Fast shipping. It’s th... See more

Company replied

Rated 4 out of 5 stars

I feel the sizing is way off sometimes with Pink Lily clothing (way too big or too small), but overall I like the products and items. The jewelry boxes are very cute and one will be a gift. The slippe... See more

Company replied

Rated 5 out of 5 stars

This was my first time doing business with Pink Lily! Such a great experience! Great quality and super cute clothes (excellent variety as well)! Ordering on line was easy and shipping and delivery... See more

Company replied

Rated 5 out of 5 stars

From the moment you land on their site, everything is so easy to browse and beautifully styled. The sizing is spot-on, the quality is always impressive, and I love how quickly my orders ship. Pink Li... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Picking out the next must have item of the season is easy when Pink Lily is your favorite online boutique. Enjoy free shipping on all orders over $99


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FAST AND ACCURATE

24 October 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Thank you so much! We're happy to hear you had such a great experience. We appreciate your feedback!

Rated 5 out of 5 stars

I love Pink Lily

I love Pink Lily. I love everything I received. Thank you all so much

4 October 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Thank you so much, Amber! We appreciate all your support.

Rated 5 out of 5 stars

Super easy returns and exchange!

Made it super easy to combine exchanges and returns

17 September 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi Becky! Thank you so much for your feedback! We're so sorry those items didn't work for you, but we love that the return and exchange process was seamless.

Rated 5 out of 5 stars

Love my sweater

Love my sweater, jeans and Jammie’s. Best fit of jeans. Most comfy Jammie’s and the sweater is gorgeous

6 September 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi Jen! Thank you for your support! We're so glad you love your items as much as we do.

Rated 5 out of 5 stars

Pinklily is always great!

Cute clothes and fast delivery! 10/10!!!

3 September 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi AnMaree! Thank you for taking the time to leave us feedback. We love that you love your items.

Rated 5 out of 5 stars

Great customer service and clothing!

I placed an order and realized after I submitted it that I ordered the wrong size jeans. I emailed customer service right away and they responded quickly to update my order to the correct size jeans. I received my order today and everything is great quality and the shipping was quick!

18 September 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey J! Thank you for your feedback! We appreciate your support and for shopping with us.

Rated 5 out of 5 stars

I love Pink Lily!🩷

I absolutely love Pink Lily! 🩷 My orders are always shipped out quickly, and they have made the return process super simple. Their customer service is amazing! When I received my order, the items were exactly as I had hoped. I can't wait to wear all my new goodies!

9 September 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey C! Thank you for your feedback! We appreciate your support and for shopping with us.

Rated 5 out of 5 stars

Love pink lily

Love pink lily. Always super fast with shipping and the quality is fantastic

18 September 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Alexandra! Thank you for your feedback! We appreciate your support and for shopping with us.

Rated 5 out of 5 stars

I love Pink (Lily)

Excellent value, quality products, prompt shipping.

1 September 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Rachel! Thank you for your feedback! We appreciate your support and for shopping with us.

Rated 5 out of 5 stars

LOVE Pink Lily

LOVE Pink Lily! I’ve been shopping here for years. The quality, customer service and inventory are top-notch.

27 August 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Haley! Thank you for your feedback! We appreciate your support and for shopping with us

Rated 5 out of 5 stars

delivery

Never have a problem with my Pink Lily deliveries.

4 September 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Julie! Thanks so much for your feedback! We can't wait to see what you purchase next.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look