I placed an order on March 6, 2024. My credit card was charged, however i never recieved a tracking number or my items. I have reached out via Email, Instagram Dm, and the Shop app i used to purchase.... See more
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Ordered two weeks ago and they had no problems processing my payment but my items haven’t shipped! Tried emailing and messaging through the Shop app and instant messaging on their website and no one i... See more
I have yet to receive any word of my order being shipped. Your social media pages lie about how quickly you send out orders. However there are comments I read from other buyers saying y’all are scamme... See more
Company replied
I have placed my order several weeks ago and have only received the order confirmation email. I have emailed customer support requesting update as the items were supposed to ship max 2 weeks following... See more
Company replied
Company details
Written by the company
Shop bikinis and swimwear at Pinkcolada USA. Shop online for luxury designer swimwear, High waisted swimwear, cheeky bikini bottoms, supportive bikini tops, bandeau style swim tops, beachwear & more!
Contact info
Australia
- Hello@pinkcolada.com
- pinkcolada.us
1.7
Bad
286 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I never received a confirmation of my…
I never received a confirmation of my purchase nor a tracking number. I paid extra for quick shipping and it’s been one week and haven’t received my suits or an email. I emailed asking for more information and no one has responded. Service is terrible.
2 June 2021
Reply from Pinkcolada
Hello Alyssa,
Please let me extend our apologies for the delay here. We have some items on pre-order and we also are experiencing an influx of emails, however we are striving to clear these asap. Unfortunately I cannot locate any emails under your name, nor email address so please reach out to us again if you still have questions or issues. Kind regards, Pinkcolada
Very disappointed
I ordered my swim suit almost a month ago and it still hadn’t shipped and I got no response back when I inquired about it.
2 June 2021
Reply from Pinkcolada
Hello Tonya,
Please accept our apologies for the delay in dispatch of your order. We have also experienced an influx of emails and are currently working through responding to these. We do appreciate your patience. I have had a check for you and I can see that your parcel is currently in transit and that you have now spoken with a customer service agent. If you have any other questions or queries, please reach out to the customer service agent and they will be able to assist. Kind regards, Pinkcolada
Still no bikini
I ordered my bikini on May 10th. It is now June 1st. I still don’t have the bikini and I have not heard a peep since my order was confirmed. I also contacted the customer service to find some answers but was never given an answer.
2 June 2021
Reply from Pinkcolada
Hi Mikie,
Thank you for your feedback. Feedback is really important to us and I have passed yours along to the team. I can see customer service have been in touch with you and have offered solutions for your issues. I have also tracked your order and can confirm this is currently in transit and should be delivered soon. If you have any other queries, please reach out to the customer service agent and they will assist. I do apologies for the lack of communication here Mikie. Kind regards, Pinkcolada
I haven’t received my order and I’ve…
I haven’t received my order and I’ve emailed asking where it is and haven’t gotten a response back.
2 June 2021
I ordered the bikinis 3 day express…
I ordered the bikinis 3 day express shipping. The items didn’t arrive and it took customer service over a week to respond. I asked for a refund as I no longer need the items and am still waiting for the issue to be resolved.
2 June 2021
Reply from Pinkcolada
Hi Jen,
Please accept our apologies, we have had some items on pre-order (written in the items description on the website). I can see you have spoken with customer service who have provided you with an outcome for your order. If you have any other issues, please reach out to the customer service agent and they will assist. Kind regards, Pinkcolada
No merchandise received
I placed an order on 5/14, received the order confirmation and that’s it. I still have received no shipping information. I have emailed them and have had no response. Meanwhile my credit card has been charged and I cannot get ahold of anyone. I am extremely frustrated. I would not recommend ordering from them.
2 June 2021
Reply from Pinkcolada
Hello Anne,
Please accept our apologies for the delay in response to you. We are currently working our way through a high volume of emails and strive to respond to everyone asap. I can see that a customer service has responded to your email and they will be able to assist you in any questions or queries you have. Kind regards, Pinkcolada
It took 2 weeks for them to send out…
It took 2 weeks for them to send out the package, and I paid for express shipping. I still don’t have the package.
2 June 2021
Reply from Pinkcolada
Hi Kelly,
Thank you for your feedback. I have passed this feedback onto the team. I can also see you have spoken with customer service and they have offered you solutions. Please accept our apologies for the experience you have had with us. If there is anyway customer service can assist you, please reach out to us. Kind regards, Pinkcolada
Takes a very long time to SHIP
Only buy from this company if you need you package shipped a year later.
2 June 2021
Absolutely horrendous
Absolutely horrendous. Paid for 2-4 day expedited shipping. It’s been 11 days and it still hasn’t moved.
2 June 2021
Terrible customer service.
2 June 2021
Unorganized and No helpful customer service
I rated this one star because of the customer service not because of the product itself. I have not yet received my package, however I don’t have any doubt that the product is going to be great. I know that this company is based in Australia and I am located in the US, but I think that their customer service and response time needs to be better (at least on this side of the world.) I never received a tracking number with my confirmation email, so I sent many emails asking where I could get my tracking number and I know that I am not the only one who has had this issue in the US. I reached out on social media and the social media manager was the only one that gave me any kind of answer, and has been the most helpful so far. Having a situation like this is really confusing as a customer. Not knowing where my packages are, or if anything is legit makes me question the credibility of the company, and feel unstable about my purchase. Hopefully I get an answer soon or my package just arrives, but I’m hoping that everything for their company as far as responding to their customers improves because I think that their product is great and could thrive in the US as long as there’s more helpful sources. Just want them to prove me wrong and feel more trusting of their company. :(
2 June 2021
Shipping information
I have not received any shipping information. I wrote an email 3 days ago and they are checking what happened, but I still don't have answers.
2 June 2021
Reply from Pinkcolada
Hello FB,
Its disheartening to hear that you have not received any shipping information, however I can see that you have been in contact with the customer service team who have helped you out. We have also sent over a tracking email to you that contains all of your tracking details. Kind regards, Pinkcolada
After multiple times of trying to reach…
After multiple times of trying to reach out I never got a response back from an actual person. Wanted to cancel my order but couldn’t find where to do it or get some one to respond. Will never purchase from this company again.
2 June 2021
Reply from Pinkcolada
Hi Avery,
Please accept our apologies for the delay in response to you. We have been inundated with emails and are working very hard to reply as soon as possible. We appreciate your patience. I can see you have now spoken with a customer service agent who has helped you with your questions and issues. Please reach out again if you need too. Kind regards, Pinkcolada
I placed an order on 5/11/21 and still…
I placed an order on 5/11/21 and still haven’t received a shipping confirmation.
2 June 2021
I still have not received my swimsuit…
I still have not received my swimsuit and have not received any communication about when it will ship or arrive.
2 June 2021
Reply from Pinkcolada
Hi Maddie,
Please accept our apologies for the delay in communication with you. I have had a look and can confirm that your order is currently in transit. I can also see that we have sent you over an email containing all of your tracking details. If you have any further questions, please reach out to customer service and they will be able to assist. Kind regards, Pinkcolada
I ordered a bathing suit two weeks ago…
I ordered a bathing suit two weeks ago and have received no information about when it is going to ship. I have also tried reaching out for assistance twice and have received no response. This has been very disappointing and I have no idea when I'm supposed to receive more order.
2 June 2021
Reply from Pinkcolada
Hello there,
Please accept our apologies for the delay in communication, we have been inundated with emails and are trying our very best to respond as quickly as possible. I have had a check of your order for you and can see this is currently in transit. If you still have not received your tracking details, please reach out to customer service and they will be able to assist you by providing details. Kind regards, Pinkcolada
Where is my order??????????
1 June 2021
Reply from Pinkcolada
Hi Melina,
I have had a check of your order for you and I can see this was dispatched from our warehouse the following day from ordering. We hope you can appreciate that once an order leave us, we have limited control over the parcel. We do apologize for the delay here Melina. I can see your order has now been delivered however if you have any issues or questions, please reach out to customer service. Kind regards, Pinkcolada
My shipment hace taken almost a Month…
My shipment hace taken almost a Month and have not recived yet. The app to track do not show any advance.
28 May 2021
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