I placed an order on March 6, 2024. My credit card was charged, however i never recieved a tracking number or my items. I have reached out via Email, Instagram Dm, and the Shop app i used to purchase.... See more
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Ordered two weeks ago and they had no problems processing my payment but my items haven’t shipped! Tried emailing and messaging through the Shop app and instant messaging on their website and no one i... See more
I have yet to receive any word of my order being shipped. Your social media pages lie about how quickly you send out orders. However there are comments I read from other buyers saying y’all are scamme... See more
Company replied
I have placed my order several weeks ago and have only received the order confirmation email. I have emailed customer support requesting update as the items were supposed to ship max 2 weeks following... See more
Company replied
Company details
Written by the company
Shop bikinis and swimwear at Pinkcolada USA. Shop online for luxury designer swimwear, High waisted swimwear, cheeky bikini bottoms, supportive bikini tops, bandeau style swim tops, beachwear & more!
Contact info
Australia
- Hello@pinkcolada.com
- pinkcolada.us
1.7
Bad
286 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Haven’t received my order or any updates
8 June 2021
Reply from Pinkcolada
Hi Amanda,
Please accept our apologies in regards to the delayed communication. I have checked your order for you and can confirm that we have sent across your dispatch details and that your parcel is currently in transit. If you have any further questions, please reach out to our customer service team via the contact us page on the website. Kind regards, Pinkcolada
Ordered forever ago and my swimsuit still hasn’t shipped yet!!
I have yet to receive any word of my order being shipped. Your social media pages lie about how quickly you send out orders. However there are comments I read from other buyers saying y’all are scammers because some haven’t received their orders from 5 months back. I hope that won’t be the case for me, but it’s looking like it. I’d much rather know before hand that it’s going to take a long time to receive my order vs being told a lie and having to wonder if I ever will.
7 June 2021
Reply from Pinkcolada
Hi Haley,
Thank you for your feedback. Feedback is valuable to us and we use this to improve, so I have passed this along to the team. I also apologize that you have not received your order. I have had a check of this for you and I can confirm we have sent you over your tracking email and that your order is currently in transit. If you need further assistance, please do not hesitate to reach out to our customer service team via the contact us page on our website. Kind regards, Pinkcolada
I made a purchase on 5/19/21
I made a purchase on 5/19/21. It has still not shipped. I have reached out for an update and received no response. Everything was in stock at the time of my order so I don't really understand the issue/how to get what I paid for. Frustrating :(
7 June 2021
Reply from Pinkcolada
Hello Hannah,
Please let me extend our apologies for any frustration that may have been caused here. We do have some items on pre-order (written in the description on the website) and this may be the reason for the delay. I can see you have been in contact with customer service and they have provided information regarding your order to you. I can also confirm that your order is currently in transit. If you have any other questions or queries, please reach out to the customer service agent and they will assist you. Kind regards, Pinkcolada
Asking to be reviewed before evening…
Asking to be reviewed before evening receiving my order. Also unable to track order with the shop app....
6 June 2021
I never received my purchase and the…
I never received my purchase and the shipment tracking is garbage.
6 June 2021
Reply from Pinkcolada
Hi Kaylyn,
We do apologize that you are having trouble with the tracking of your order. I have checked this for you and I can confirm that your parcel is currently in transit. I can also see that customer service has been in contact with you to provide some info about your order. If you are still having trouble tracking your parcel, please reach out to customer service and they will be able to help you out. Kind regards, Pinkcolada
Order took forever to ship….I’m…
Order took forever to ship….I’m assuming it shipped, I’m not able to actually track the order. Never have received an email from this company saying it shipped.
Ordered 3 weeks ago and still haven’t received my order.
Contacted customer service about shipping time and did not receive a response. Probably won’t order from again. Did not have a good experience. Hopefully the suit is cute for $88.
5 June 2021
Reply from Pinkcolada
Hi Priscilla,
Thank you for your feedback- I have passed this onto the team. I do apologize that you had not received tracking information. I have had a check of your order and I can see that we have emailed you over your tracking information and I can also confirm that your parcel is currently in transit. I also apologize, as I cannot seem to locate any emails under your name nor email address in your order. If you require further assistance, please reach out to customer service via the contact us tab on our website and we will be able to help you. Kind regards, Pinkcolada
Disappointed
I placed an order 22 days ago, and messaged asking about the status of my order, unfortunately I have still not received the items or a response.
5 June 2021
Reply from Pinkcolada
Hello Shaun,
Please accept our apologies for the delay in response to you. We are currently working through an influx of emails. I can see that a customer service agent has been in contact with you in regards to your order. I can also confirm that your order is currently in transit. If you have any other questions or queries, please reach out to the agent and they will assist. Kind regards, Pinkcolada
I paid for express shipping and haven’t…
I paid for express shipping and haven’t gotten anything for a shipping update and it’s going on 2 weeks. I’ve emailed and haven’t been updated.
4 June 2021
Reply from Pinkcolada
Hello Katelyn,
Thank you for your feedback. I do apologize, we have experienced an increased amount of emails and are striving to answer all of these asap. I have looked into your order for you and I can see that this is currently in transit. I can also see that customer service has been in touch, if you have any questions or queries, please reach out to the agent and they will assist you. Kind regards, Pinkcolada
Paid extra for shipping and still…
Paid extra for shipping and still haven’t received my package
4 June 2021
Reply from Pinkcolada
Hello Valerie,
Its disappointing to hear that you have not received your order yet. I have had a check of this for you and I can confirm that your parcel is currently in transit. If you are having issues or have any questions, please reach out to us via the contact us page on the website. Kind regards, Pinkcolada
Hi there
Hi there. Hate leaving a negative review, but I just received this email asking for feedback regarding my purchase, and my purchase has not come yet. I haven’t even received a delivery or “in transit” email yet. Any correspondence would be greatly appreciated.
3 June 2021
Reply from Pinkcolada
Hello Katie,
Please accept our apologies regarding your order. We have had an influx of emails and we are working hard to respond to these asap. I can see you have spoken with a customer service agent who has provided some details to you. I can also confirm that your order is currently in transit. Please reach out to the customer service agent if you have any other questions or queries. Kind regards, Pinkcolada
I never received my order or a refund
3 June 2021
I placed my order 19 days ago and I…
I placed my order 19 days ago and I still haven't received it. I have tried to reach out to the 'customer service' team, but no response.
3 June 2021
I placed and order last week with…
I placed and order last week with express shipping and have yet to receive any shipping information.
3 June 2021
Reply from Pinkcolada
Hi J.D,
Please accept my apologies for the lack of shipping information. I can see that you have been speaking with our customer service team who have provided you with some information regarding your order. I can also see that your order is now in transit. You should have received an email that contains your tracking details- if you did not please reach back out to the customer service agent who was assisting you. Kind regards, Pinkcolada
Haven’t received order shipped…
Haven’t received order shipped confirmation and it’s been over two weeks.
2 June 2021
Reply from Pinkcolada
Hi Alexandra,
I do apologize that you have not received your shipping confirmation. We do currently have some items on pre-order (written in the description on the website) and this may be the cause of the delay here. I have had a check and I can confirm that your order is now in transit. If you have any questions or issues, please reach out to customer service via the contact us tab on the website and we can assist you. Kind regards, Pinkcolada
You still haven’t shipped my order
You still haven’t shipped my order. By the time i get it I would of already went on my vacation.
2 June 2021
Reply from Pinkcolada
Hi Nitosha,
I do apologize if you did not receive your order before your vacation. I can see that customer service is helping you out with the details of this and I can also confirm that your parcel is currently in transit. Kind regards, Pinkcolada
Poor Communication
I have placed my order several weeks ago and have only received the order confirmation email. I have emailed customer support requesting update as the items were supposed to ship max 2 weeks following order. I have recieved no response (I emailed 4 days ago). Concerned my order will not be here by the time I go on my trip next week. Order a month in advance I thought we'd be in the clear. Still hoping for some clarification/update.
2 June 2021
Reply from Pinkcolada
Hi Chelsea,
Its disappointing to hear that communication has been poor and for this we do apologize. I will pass this feedback onto our customer service manager. I can see that you have spoken with customer service and they have assisted you and provided you with some information. I can also confirm that your parcel is currently in transit. We do thank you for your patience Chelsea. Kind regards, Pinkcolada
Reply from Pinkcolada
Hi Sara,
Please accept our apologies, we have some items on pre-order (written in description of the products on the website). I can now confirm that your order has been delivered, while your complimentary item is currently in transit. If you have any other questions, please reach out to the customer service rep who was helping you and they will be able to assist. Kind regards, Pinkcolada
Much longer shipping time than noted on…
Much longer shipping time than noted on the website. No response from customer service.
2 June 2021
Reply from Pinkcolada
Hi Christy,
Thank you for your feedback. This is important for us and I have passed this onto the team. I have checked your order and can confirm this is currently in transit. I can also see that you have spoken with customer service who has helped you out with this. I do apologize here Christy and thankyou for your patience. Kind regards, Pinkcolada
I ordered two bathing suits over two…
I ordered two bathing suits over two weeks ago and they haven't shipped. I emailed the company to see what was up, and never heard back :(
2 June 2021
Reply from Pinkcolada
Hi Jennifer,
Please accept our apologies here, we are working through a large volume of emails. I can see you have spoken with customer service and they have offered you solutions to your issues. Please feel free to contact customer service again if you have further questions. I can also confirm for you that you parcel is currently in transit. Kind regards, Pinkcolada
Even if its long to receive it
Even if its long to receive it , it is a real high quality swimwear !
2 June 2021
Reply from Pinkcolada
Hello Solanne!
Thanks for the great feedback- its fab to hear that you are enjoying your purchase! We hope to see you soon, shopping for more high quality swimwear. Kind regards, Pinkcolada
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