I really like your site and I like the products. I am however, disappointed that your bonus points expire as it doesn't really motivate someone who orders less frequently to continue ordering with you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a $99.00 couples mystery box it arrived so fast and contained so many surprises for both my husband and I . Everything is washed, sanitized and charged I will be back to write an update af... See more
Company replied
New Edit: I've changed my rating to a 5 star. I appreciate them contacting me to refund me the delivery fee for the shipping. I've never had a bad experience with the products I've purchased... See more
Company replied
been using PinkCherry for honestly way too many years to count 😂 and they consistently nail it. this order was picked/packed super fast, handled perfectly, and somehow landed at my door the ve... See more
Company replied
Company details
About PinkCherry Canada
Written by the company
PinkCherry is a Canadian-owned online sexual health and wellness retailer, with an unwavering mission to make sexual wellness more accessible, affordable, and discreet. We're committed to offering you the best deals and prices. Because everyone deserves pleasure. We're committed to providing exceptional customer experiences. If you have any concerns about products or your order, please contact our Customer Service team at cs@pinkcherry.ca
Since 2007, PinkCherry has offered an extensive selection of pleasure products, intimate essentials, and wellness accessories curated for every body. From best-selling toys like vibrators, male masturbators, dildos, lingerie, and couples toys to wellness products like lubricants and kegel tools, our collection contains thousands of options thoughtfully sourced from global brands and innovators.
We believe sexual wellness should feel empowering, not intimidating. That’s why we prioritize body-positive messaging, education, and judgment-free shopping. Whether you’re discovering something new, reconnecting with a partner, or simply treating yourself, we’re here to make the experience seamless from click to delivery. The PinkCherry Rewards loyalty program also rewards you for exploring, while our expert-curated promotions make indulging a little more exciting (and a lot more affordable).
With fast, discreet shipping across Canada for all orders over $59 and a 100% secure checkout experience, PinkCherry Canada is the destination for all things sexual health and pleasure.
Since 2007, PinkCherry has offered an extensive selection of pleasure products, intimate essentials, and wellness accessories curated for every body. From best-selling toys like vibrators, male masturbators, dildos, lingerie, and couples toys to wellness products like lubricants and kegel tools, our collection contains thousands of options thoughtfully sourced from global brands and innovators.
We believe sexual wellness should feel empowering, not intimidating. That’s why we prioritize body-positive messaging, education, and judgment-free shopping. Whether you’re discovering something new, reconnecting with a partner, or simply treating yourself, we’re here to make the experience seamless from click to delivery. The PinkCherry Rewards loyalty program also rewards you for exploring, while our expert-curated promotions make indulging a little more exciting (and a lot more affordable).
With fast, discreet shipping across Canada for all orders over $59 and a 100% secure checkout experience, PinkCherry Canada is the destination for all things sexual health and pleasure.
Everybody Deserves Pleasure
Written by the company
- Discreet Shipping & Billing
- We believe your sexual wellness journey is personal. That’s why every order is shipped in completely discreet packaging. A plain brown box with no revealing details on the outside.
- Competitive Pricing
- Pleasure should be accessible, not exclusive. We’re committed to offering competitive pricing every day, so you can shop with confidence. And if you find a better price elsewhere, our 33-Day Price Match Guarantee has you covered.
Contact info
2-1283 North Service Road E, L6H1A7, Oakville, Canada
- cs@pinkcherry.ca
- pinkcherry.ca
Save Up to 80% Off Clearance
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ll never use another website!!
Pink cherry makes their website very easy to navigate to the point where you can browse the most specific categories! The discounts are amazing and it’s very clear what code to use. (I placed an order before and forgot to use the code and they answered me SO quickly to help me and rectified the situation). The shipping is insanely fast, everything is packaged well. I think the only thing is maybe adding easy return instructions in the box when it’s shipped? Other than that, I love this website and will trust this company forever :).
29 August 2026
Reply from PinkCherry Canada
Sara Mxox,
We are so happy to hear that you find our website easy to navigate and appreciate our discounts! It's wonderful that we could quickly resolve your order issue. We also appreciate your suggestion about adding return instructions and will definitely consider it. Thank you for your trust!
PinkCherry
Customer Service
For a “couples box” we definitely…
For a “couples box” we definitely didn’t need 3 fleshlights. Thought there would be more “couples” toys and stuff we can use together. Only received 1 dildo which I found weird. Nothing really for the female in this box. Should be the option for men or women boxes.
28 August 2026
Reply from PinkCherry Canada
KM,
We are truly sorry to hear that your "couples box" did not meet your expectations and that the selection of items was not suitable for both partners. We understand your disappointment with the number of certain items and the lack of variety for female pleasure. We are constantly working to improve our curated boxes to ensure a more balanced and enjoyable experience for all.
We will reach out to you shortly
PinkCherry
Customer Service
I like how fast the items came i am…
I like how fast the items came i am hoping the toy lasts this time its my third one the first two gave out within 6 months to a year
24 August 2026
Reply from PinkCherry Canada
Mkwa,
We're glad to hear your items arrived quickly! We understand your concern about the toy's durability and hope this one lasts much longer for you.
PinkCherry
Customer Service
Very Pliable and Non-intimidating
This feels very realistic and its size isn’t intimidating. Its texture and firmness are just right!
24 August 2026
Reply from PinkCherry Canada
Enjoying Our Moments,
We're so happy to hear that you find the product realistic and that its size, texture, and firmness are just right for you! Thank you for your positive feedback.
PinkCherry
Customer Service
Ordered the mystery box for my wife, she…
Ordered the mystery box for my wife, she loved it ,nice quality items thank you PickCherry
27 August 2026
Reply from PinkCherry Canada
Trent,
We're so happy to hear that your wife loved the mystery box and the quality of the items! Thank you for sharing your positive experience.
PinkCherry
Customer Service
Excellent customer service
Excellent customer service, timely delivery, and your points reward bless your summer. Discount was great.
29 August 2026
Reply from PinkCherry Canada
Bob Sentineal,
We are absolutely thrilled to hear about your excellent experience with our customer service and timely delivery! It's wonderful to know that our rewards program and discount were a blessing for your summer. Thank you for your kind words!
PinkCherry
Customer Service
Opening the pacquage
Opening the pacquage, product already broken, and the other its working with batteries, not rechargeable, 😡
Finally, both are not working, vers cheap product 😡
29 August 2026
Reply from PinkCherry Canada
Johanne Gaston,
We are truly sorry to hear about the broken product and the battery issue. We understand your frustration and are reviewing our packaging and product descriptions to prevent this.
We will reach out to you shortly.😊
PinkCherry
Customer Service
I bought the couples mystery box
I bought the couples mystery box. I was skeptical but there was hundreds of dollars worth of stuff in there. All good quality. That being said, this box I got was definitely more for girls. There was only one toy for a man. And some candy for him. As something labelled as a couple's box it did feel more for "her". Still an amazing deal.
21 August 2026
Reply from PinkCherry Canada
Mystery shopper,
We're happy to hear you found great value in your couples mystery box! We appreciate your honest feedback regarding the contents leaning more towards one partner. We are always striving to improve our product offerings and will certainly consider your comments as we curate future boxes to ensure a more balanced experience for all couples.
PinkCherry
Customer Service
I have not yet received the product
I have not yet received the product. Please call me.
26 August 2026
Reply from PinkCherry Canada
Nidhin Sreekumar,
We are very sorry to hear that your product has not yet arrived. We are actively looking into this delivery delay for you.
PinkCherry
Customer Service
Great deals
Great deals. Fairly fast shipping and email responses. Responsive website! Tons of selection!
29 August 2026
Reply from PinkCherry Canada
Yuki Masui,
We're so happy to hear you appreciate our deals, quick shipping, and the responsiveness of our website! It's wonderful that you found a great selection.
PinkCherry
Customer Service
What I ordered was smaller then what…
What I ordered was smaller then what the picture looked but other then that is was great
25 August 2026
Reply from PinkCherry Canada
Court,
We appreciate your feedback and are glad you generally enjoyed your experience. We understand your concern about the size.
PinkCherry
Customer Service
Easy to navigate website
Easy to navigate website. Lots of product variety. Very often there are really good deals. Easy to checkout as a guest. And so far, prompt processing of the order.
29 August 2026
Reply from PinkCherry Canada
Simon,
We're so happy to hear you find our website easy to navigate and appreciate the wide variety of products! It's wonderful to know you find our deals great and the guest checkout process simple, and that your order processing has been prompt.
PinkCherry
Customer Service
"compare at" prices feel fake
The "compare at" prices feel like they're fake. There's always a sale on, and there's no reference for what those "compare at " prices are based on. A lot of the products feel kind of cheap when they show up so don't expect too much, but you learn what to look for.
27 August 2026
Reply from PinkCherry Canada
Leggy,
We appreciate your candid feedback regarding our pricing and product quality. We are actively reviewing our "compare at" pricing transparency and working to improve the consistency of our product offerings. We value your insights as we strive to enhance our customer experience.
Please note that beside the discounted price we do display the original price.
PinkCherry
Customer Service
Reply from PinkCherry Canada
DrD,
We are so glad to hear that you appreciate our pricing and the quality of our products. Thank you for your wonderful feedback!
PinkCherry
Customer Service
Your website is easy to maneuver
Your website is easy to maneuver. I just wish I could find a store that sells the love button.. but as long as the website still available, I just have to remember how long it takes to get to me
28 August 2026
Reply from PinkCherry Canada
Cathie Pii,
We're so happy to hear our website is easy to navigate! We understand your desire for immediate access and appreciate your patience with delivery times. We are always working to improve our services.
PinkCherry
Customer Service
Reply from PinkCherry Canada
VxA,
We're so glad to hear that your purchase was easy and that your order arrived quickly. Thank you for your wonderful feedback!
PinkCherry
Customer Service
Reply from PinkCherry Canada
Benoit Peloquin,
We're so glad to hear you're happy with our fast shipping, the quality of our products, and the wide selection we offer. Thank you for your wonderful feedback!
PinkCherry
Customer Service
Fast shipping, wonderful service
Shipping was honestly extremely fast. I was shocked that it came the next day! Had a great experience ordering and receiving my products. Will order again in the future :)
27 August 2026
Reply from PinkCherry Canada
gbz,
We are so happy to hear that you had such a great experience with your order, especially with the incredibly fast shipping! We truly appreciate your kind words and look forward to your future orders.
PinkCherry
Customer Service
Found exactly what I was looking for
Found exactly what I was looking for, and the comp system + discounted promotions really made it worth my while.
28 August 2026
Reply from PinkCherry Canada
Kris.C,
We're so happy to hear you found exactly what you were looking for and that our compensation system and promotions made your experience worthwhile! Thank you for your wonderful feedback.
PinkCherry
Customer Service
It's always great shopping with your…
It's always great shopping with your company always got great products and awesome sales
28 August 2026
Reply from PinkCherry Canada
Stephen Turner,
We're so happy to hear that you always have a great shopping experience with us! It's wonderful to know you appreciate our products and sales. Thank you for your positive feedback!
PinkCherry
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.