The Pinewoods Clinic Reviews 131

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to make them feel at ease. Many highlight the exceptional service received, noting the thorough explanations, attentive care, and overall positive experience. The user experience is frequently described as smooth and comfortable, with many appreciating the welcoming atmosphere and the expertise of the practitioners. However, some people were dissatisfied with the booking process, mentioning issues with communication and follow-up calls for appointments. Despite this, the convenient location of the clinic is often appreciated by customers.

What people talk about most

Staff

Clients share positive opinions on staff. Reviewers consistently praise the team for being friendly,... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the... See more

User experience

Customers had positive experiences with user_experience. Many reviewers expressed extreme happiness with... See more

Booking process

People report ambiguous experiences with the booking process. Many customers found it easy to book procedures... See more

Location

Customers consistently note positive experiences with the location. Many appreciate its convenience, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am beyond happy with my neck surgery . Went for so many consultations but as soon as I met Rob Laycock I knew I had found my surgeon!! Results are amazing with such care for scarring ..post 3 weeks... See more

Company replied

Rated 5 out of 5 stars

I booked my appointment with the Pinewood Clinic based off word of mouth. I had eyelid surgery done with Rob and C02 Lazer. Rob is incredible, he takes pride in his work and you can tell. The nurses a... See more

Rated 5 out of 5 stars

I visited Context Nutrition at The Pinewoods Clinic today. I have been chronically ill for years with IBS. Debbie their consultant has supported me so much & advised me on a diet that quite frankly ha... See more

Rated 5 out of 5 stars

Exceptional care from the Pinewoods Clinic today. Fabienne on the desk was welcoming and friendly and the nursing staff were reassuring, kind and knowledgeable. Mr Thiru, the surgeon explained what wa... See more


Company details

  1. Health Consultant

Written by the company

Medical & Cosmetic Clinic: Specialising in Facial Aesthetics, CO2 Laser for Skin resurfacing, Skin Cancers, Dermatology, Women’s Health, Orthopaedics, Maxillofacial & Oral Surgery. A consultant led service designed to give you the treatments you need when you need them. Our comfortable and well equipped clinic provides a relaxed and private environment enabling you to access the care you desire confidently.


Contact info

4.9

Excellent

TrustScore 5 out of 5

131 reviews

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Rated 5 out of 5 stars

5 star service from an excellent team

I booked a consultation with Rob Laycock to have a lession on my face confirmed as Basal Cell Carcinoma. From the first meeting, Rob, put me at ease and explained the procedure. On the day of my procedure, the whole team were so attentive and reassuring throughout and this level of professional care continued until I had my sutures removed by the amazing Victoria.

16 October 2025
Unprompted review
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Reply from The Pinewoods Clinic

Thank you for your lovely review ☺️

Rated 5 out of 5 stars

Cyst removal

I visited Pinewoods clinic for a cyst removal which was on my forehead. Following on from the consultation I was booked in for the week after to have this removed. it was a very quick procedure which took around 15 minutes and had a follow up 1 week later to remove the stitches. Very happy with the service and the staff were friendly and professional. I would highly recommend this clinic

6 October 2025
Unprompted review
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Reply from The Pinewoods Clinic

Thank you for your kind words ☺️

Rated 5 out of 5 stars

Friendly and professional visit

On this visit I saw Dr Long, She was extremely knowledgeable and professional but also took the time and went through all my options, everything was explained and I never felt rushed at all. I was recommended the best treatments for what I wanted to achieved. Two weeks later. I’ve gone back for my review and I’m over the moon with the results. See you again in a couple of months time.
I Would highly recommend this clinic.

10 September 2025
Unprompted review
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Reply from The Pinewoods Clinic

Thank you for your lovely review, Janet ☺️

Rated 5 out of 5 stars

I had two growths in my scalp and they…

I had two growths in my scalp and they where worrying me so I spoke to Mr Laycock at Pinewoods Clinic who got me booked straight in for surgery and immediately removed both pilar cysts without any fuss or pain and finished with some stitches. This was brilliant and considering I am a needle phobic the care and attention was smooth, fast and painless. Both growths were sent off to histology and thankfully nothing sinister was found, Phew!!!
Stitches were removed by nurse 10 days later and no problems. Thank you all so very much you really put me at ease from the second I called to the second the stitches where removed.

23 September 2025
Unprompted review
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Reply from The Pinewoods Clinic

Thank you so much for your kind words, Jackie ☺️ we’re glad that we could help you and that you’re on the mend

Rated 5 out of 5 stars

Best team

2 days ago I visited The Pinewoods Clinic following a skin cancer diagnosis and the following day skin cancer removal procedure, and I couldn’t be more grateful for the care I received. From the moment I walked in, the atmosphere was calm and welcoming. The entire team was not only professional but also incredibly approachable and kind — something that made a world of difference during what could have been a stressful time.
Special shout out to DR BONTEA, NURSE JODIE and NURSE JEN for providing ELITE treatment. THEY ARE THE BEST!
Every step of the process was clearly explained, and I felt completely at ease knowing I was in such capable hands. They took the time to answer my questions and made sure I was comfortable throughout the entire visit (inluding holding my hands during the whole procedure:))
Their compassion, skill, and attention to detail truly stood out.
It was a genuinely pleasant experience, and I left feeling reassured, cared for, and confident in my recovery.
I am going back to get my laser scar removal and im actually looking forward.
If you are looking for medical or cosmetic procedures for your skin, please look no further.
I highly recommend The Pinewoods Clinic to anyone seeking expert care delivered with warmth and empathy.
Ana T

3 October 2025
Unprompted review
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Reply from The Pinewoods Clinic

Thank you so much for this lovely review, Ana ☺️

Rated 4 out of 5 stars

Pinewoods clinic is a very relaxed experience

I went to Pinewoods clinic, after being recommended by 2 friends, both had had eye lift surgery, and i could tell from the results that the surgeon was gental but skilled.
So i too have had upper eyelid (Blepharoplasty).
Its early days.....only 2months ago, but all seems to be going in the right direction. I recently have had Laser around my eye scars and my full face. I opted for Laser because the surgeon explained that the laser would help scars and redness. This is extremely early days, as its only days ago....so i can't say how successful it is yet. Dont get me wrong, its not for the faint hearted, it wasnt too painfull, but next day you are very very swollen, and day 2, very itchy. All in all it took less than 20mins.
I cannot praise the staff, all the nurses are very friendly and very professional , i was a little anxious, but they helped me feel relaxed. Even the receptionist is very friendly and also very knowledgeable.
Both procedures were very quick. I would recomend Pinewoods clinic , for the professional attention, friendliness and after care knowledge.

31 July 2025
Unprompted review
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Reply from The Pinewoods Clinic

Hi Susan, thank you for taking the time to leave a review ☺️ So we can learn for next time, what didn’t we do to get 5 stars? Your feedback is really important to us.

Rated 5 out of 5 stars

Yet again I was very impressed with the…

Yet again I was very impressed with the visit and whole experience. Dr Long was both very knowledgeable/ informative and clearly very competent.
Reception staff and nurses are also very friendly and professional. I would highly recommend the clinic and regularly do to friends

1 October 2025
Unprompted review
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Reply from The Pinewoods Clinic

Thank you for your very kind comments, Margy and your repeat visit ☺️

Rated 5 out of 5 stars

I was really nervous and thought what I…

I was really nervous and thought what I wanted was trivial. I had a small pock mark on my cheek that I was very conscious of.
The team made me feel really comfortable and at ease. I had laser treatment. It was a breeze, I am only 3 days post treatment but I can already see a change. Probably should have waited to complete this review until I could report the end result, but I felt the whole experience was so comfortable I couldn’t wait. I chose this clinic because a friend recommended them and I felt compelled to spread the good word 😉

18 September 2025
Unprompted review
Rated 5 out of 5 stars

We had excellent treatment from Dr Laycock

We had excellent treatment from Dr Laycock and his team. My farther received treatment to remove a cancerous lump. The team went above and beyond to remove it quickly and with aftercare it is healing perfectly. Would recommend this clinic to anyone.

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible

I booked my appointment with the Pinewood Clinic based off word of mouth. I had eyelid surgery done with Rob and C02 Lazer. Rob is incredible, he takes pride in his work and you can tell. The nurses are attentive and supportive and the team as a whole make you feel so welcome. The aftercare I received was amazing, it's the best experience I've had with surgery. I would never go anywhere else. If you're considering booking, don't hesitate. You won't regret it.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing staff

Amazing staff, friendly and supportive. Helped me feel comfortable from the second I walked in. I had CO2 Lazer just yesterday, it went very well. So happy thankyou xx

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish from Rob Laycock & Jodie, I had visited several clinics before choosing this one for my mole removal and revision surgery to correct a lip lift that was performed elsewhere. I couldn't be happier and will definitely be going back for other treatments.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

I had my first procedure with Dr…

I had my first procedure with Dr Laycock absolutely professional and probably one of the best consultations I’ve ever had
Friendly, reassuring, and overall professional. So made up with the results. Can’t recommend this surgeon enough, he knows his stuff.
His teams is just great.
Thankyou so much guys!

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

Excellent, friendly professional service as always.
Clinic is immaculate.
Jody is amazing extremely helpful and knowledgeable.
Mr Rob Laycock is a genius in his field and I would not go to anyone else.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

What can I say Excellent service from…

What can I say Excellent service from start to finish Vincent Yip Fantastic all the way. Staff lovely and very professional and friendly first class all the way. I highly recommend all day long Thankyou

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Stress free experience

Clear planning and expectations from my first visit, well looked after before, during and after the procedure. Very serene environment absolutely stress free.

2 August 2025
Unprompted review

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