Trying to contact with them over 4 days…
Trying to contact with them over 4 days i paid for sick note and dont have any respond from them
10 June 2025
Unprompted review
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Company details
Written by the company
At Medic Online, we are shaping the future of healthcare. Our digital health platform offers patients a top-tier experience and ensures easy access to all medical certificates.
Contact info
United Kingdom
- support@mediconline.uk
- mediconline.uk
3.3
Average
14 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam - haven't received anything
Pay 50, for express delivery but got nothing. No response over email or Whatsapp. Absolute scam and I am giving up on all hope of getting the certificate. Save yourself some grief and save your money.
4 June 2025
Unprompted review
Fast response time
Great experience using the service. Quick fast and efficient.
13 May 2025
Unprompted review
Reply from Medic Online
Dear Eric,
We're absolutely delighted to hear about your positive experience with Medic Online. Your 5-star review on Trustpilot means a lot to us.
Our goal is to provide a seamless and efficient experience for all our customers, and we're glad to know that we met your expectations.
Thank you again for choosing Medic Online. We hope to be of service to you or your friends and family in the future.
Best regards,
Medic Online
Excellent service
Excellent service, I got sick quite late in the evening and I received the sick not in 2 hours....around midnight,
7 May 2025
Unprompted review
Reply from Medic Online
Dear Ivan,
We're absolutely delighted to hear about your positive experience with Medic Online. Your 5-star review on Trustpilot means a lot to us.
Our goal is to provide a seamless and efficient experience for all our customers, and we're glad to know that we met your expectations.
Thank you again for choosing Medic Online. We hope to be of service to you or your friends and family in the future.
Best regards,
Medic Online
Absolutely seamless and excellent service
Absolutely seamless and excellent service, very fast review and issuing of medical note by a qualified registered UK GMC doctor.
The cost and service is also the best compared to the competitors.
5 May 2025
Unprompted review
Reply from Medic Online
Dear Umar,
We're absolutely delighted to hear about your positive experience with Medic Online. Your 5-star review on Trustpilot means a lot to us.
Our goal is to provide a seamless and efficient experience for all our customers, and we're glad to know that we met your expectations.
Thank you again for choosing Medic Online. We hope to be of service to you or your friends and family in the future.
Best regards,
Medic Online
Real legit website
I saw much negative feedback so I was a bit skeptical but the team replied and answer the email right away, I got my sick note the day I requested it. It was fast, highly recommend for anyone who wants to get their sick note from home, this website is legit as of now 3 may 2025 the service was brilliant.
3 May 2025
Unprompted review
Reply from Medic Online
Dear Vlad,
We're absolutely delighted to hear about your positive experience with Medic Online. Your 5-star review on Trustpilot means a lot to us.
Our goal is to provide a seamless and efficient experience for all our customers, and we're glad to know that we met your expectations.
Thank you again for choosing Medic Online. We hope to be of service to you or your friends and family in the future.
Best regards,
Medic Online
Very cooperative and fast answering
Very cooperative and fast answering. Really thankful
25 April 2025
Unprompted review
Reply from Medic Online
Dear Ismah,
We're absolutely delighted to hear about your positive experience with Medic Online. Your 5-star review on Trustpilot means a lot to us.
Our goal is to provide a seamless and efficient experience for all our customers, and we're glad to know that we met your expectations.
Thank you again for choosing Medic Online. We hope to be of service to you or your friends and family in the future.
Best regards,
Medic Online
I got my certificate within 2 hours as…
I got my certificate within 2 hours as promised.
Thank you
23 April 2025
Unprompted review
Reply from Medic Online
Dear Mohammed,
We're absolutely delighted to hear about your positive experience with Medic Online. Your 5-star review on Trustpilot means a lot to us.
Our goal is to provide a seamless and efficient experience for all our customers, and we're glad to know that we met your expectations.
Thank you again for choosing Medic Online. We hope to be of service to you or your friends and family in the future.
Best regards,
Medic Online
Scam
Orderd certificate not received anything says on website same day delivery but gave it another day no reply via online message or whats app reporting to bank and getting money back
22 April 2025
Unprompted review
Reply from Medic Online
Dear Mathew Goulding,
We’re truly sorry for the frustration and inconvenience you've experienced. We want to assure you that we have received your medical certificate and have resent the email to you multiple times to make sure it reaches you.
We completely understand how disappointing this must have been, and we deeply regret the breakdown in communication. Please know that we’re taking this seriously and are actively working to improve our response times and ensure a smoother experience going forward.
If there’s anything else we can do to help, don’t hesitate to contact us at support@mediconline.uk — we're here to make things right.
Best regards,
Medic Online
Don’t bother ordered a sick note still…
Don’t bother ordered a sick note still waiting to receive this they don’t answer emails don’t answer WhatsApp messages con men
15 April 2025
Unprompted review
Reply from Medic Online
Dear Hayley,
We're sorry to hear you're unhappy with your experience.
We'd like to clarify that your sick note was emailed to you shortly after your order was placed. For your convenience, we also resent the email and sent a copy directly to your WhatsApp. We're always here to help and respond to messages as quickly as possible.
If you’re still unable to locate the sick note, please feel free to reach out again and we’ll be happy to assist further.
Best regards,
Medic Online
Took four days to get certificate and don’t respond to any messages
Took four days to get certificate. Really hard to contact tried WhatsApp where it says ‘drs online now’ no response at all to several messages. Had to use a different company in the end as taking so long where I got my certificate within four hours.
29 March 2025
Unprompted review
Reply from Medic Online
Dear Philip Black,
We apologize for the delay and the communication issues you encountered. As a gesture of goodwill, we’d like to offer your next certificate FREE of charge. Please contact us at support@mediconline.uk, and we’ll ensure it’s processed quickly.
We appreciate your patience and are working to improve our response times.
Best regards,
Medic Online
Save your time and money. Don’t bother- communication is appalling.
Took 3 days but eventually got a cert. Very slow to respond to emails/attempts to contact them.
Edit…contacted them about changing an error in the certificate. Took 5 days to get a response then was told they’d get it fixed by the end of the day…no response. Last time they responded it was due to a 1 star review that they then asked me to amend or remove after offering a free cert for the delays that was blamed on the system sending it and me not receiving it… Am still waiting now 16 days after for the correction. Don’t bother. Not worth the hassle go somewhere else and save your self the trouble and the money.
30 March 2025
Unprompted review
Reply from Medic Online
Dear Chloe,
We apologize for the delay and the communication issues you encountered. As a gesture of goodwill, we’d like to offer your next certificate FREE of charge. Please contact us at support@mediconline.uk, and we’ll ensure it’s processed quickly.
We appreciate your patience and are working to improve our response times.
Best regards,
Medic Online
Reply from Medic Online
Dear Kristina Bakunic,
We're absolutely delighted to hear about your positive experience with Medic Online. Your 4-star review on Trustpilot means a lot to us.
Our goal is to provide a seamless and efficient experience for all our customers, and we're glad to know that we met your expectations.
Thank you again for choosing Medic Online. We hope to be of service to you or your friends and family in the future.
Best regards,
Medic Online
Great service
Great service, really helpful over WhatsApp, received the same day too!
15 March 2025
Unprompted review
Reply from Medic Online
Dear Shannon Rheanne,
We're absolutely delighted to hear about your positive experience with Medic Online. Your 5-star review on Trustpilot means a lot to us.
Our goal is to provide a seamless and efficient experience for all our customers, and we're glad to know that we met your expectations.
Thank you again for choosing Medic Online. We hope to be of service to you or your friends and family in the future.
Best regards,
Medic Online
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