Pine Media Broadband Reviews 

Super fast and lovely. Nice to join this amazing pinemedia network

Truly excellent support (based in Sheffield I think), which feels rare for an ISP, especially a local one.
I’ll take a local firm, especially one undercutting most other national broadband deals, any day.

Not to mention, I’ve had better service than when I was with Vodafone or EE prior to going to fibre with Pine Media. Most of my blips/dropouts (very few in my 2.5y of service) have been at night, and I assume as scheduled maintenance?

Great service, highly recommend.

Pine Media outsourced the installation to Openreach who turned up and rescheduled for 2 weeks later due to having a 'unique setup requirements' but the second openreach engineer didn't understand what the original issue could've been so that was frustrating, but not the fault of Pina Media I guess.
After a few days of being connected, it is very patchy on laptop device, often freezing, but seems OK on other devices.

Great speed, rare downtimes, clear communication, and easy to get in touch with support in the uncommon instances something goes wrong.

Quick and easy installation, the engineers were friendly and kind. Pine media staff are always polite and quick to resolve any queries

Really fast uploading and downloading speeds, really useful for working from home. The customer service team have always been incredibly helpful and friendly.

I had issues with the internet not working from the moment I switched but the team have been very good with communication and getting fixed as soon as reasonably possible.

It's nice that I'm now also recieving the advertised up and download speeds that I'm paying for unlike my previous provider. It also now reaches the other rooms in my very tiny apartment which again wasn't like my old provider.

Overall very pleased so far.

I recently moved and have had some trouble getting wifi installed, as Openreach engineers claimed our flat was too high up. I contacted Pine Media and was put in touch with Jack who has been incredibly helpful, keeping me updated regularly and chasing Openreach on our behalf. It took almost two months, but we finally got our wifi installed this week – I think it would have taken a lot longer if it weren't for Jack doing a lot of chasing for us. Thanks!

10/10 I have had a great customer service. They are efficient and the team was very helpful. Wifi fantastic that was provided to me. I couldn't recommend anything better than this company. Very pleased overall with everything.

Pine media have provided the worst service possible so far, first of all they didn't provide the initial connection as agreed(15th sep requested, 18th they said they will provide the internet facility). When they were not able to provide the internet as agreed, I requested for cancellation of the service, as per terms and conditions within 14 days I have right to cancel the connection, but the support person who worked on the ticket misguided me stating that will have to pay 110 pounds as cancellation even before the service was not provided. 2-3 times, they asked me to stay in home so that technician will come and fix the issue. But they did not come on agreed dates. After 15 days connection provided I ended up moving to a different place. Pine media is not proving any connection out there. Since they were not able to provide connection in new place I requested for cancellation as I need internet connection in my new apartment for my personal use and work. But they are asking me to pay entire 12 month fee before cancelling the service or contract. I really wonder how within Sheffield s3 area they are not able to provide the service. I would never recommend pine media for any of the friends or colleagues. If any of you know about handling this situation better please do let know

Easy set up. We had internet the moment we moved in, which was the biggest help of them all. It is a great price and great speeds. Will always go for them when we can.

I have used Pine Media for over 4 years. They are always very helpful if I have any problems. And the speed is great

Great customer service but had massively problems with the wifi since day one

Pine Media was quick to respond to any inquiries we had about the fiber installation process. This was incredibly important because initially the fiber installation was delayed due to the building owners not letting them install an access port near a difficult to reach area. Even with this issue in hand, they sent out a second team for a second opinion and they managed to successfully install the fiber line. We couldn’t be more grateful as the only other provider we had available was TalkTalk with 15 down and 1 up with terrible latency issues. Happy to say if you need fast fiber to be installed, go with Pine Media. It is affordable and their customer support is brilliant! Thank you Pine Media!

Pine media customer service is second to none. Good communication up to switch over and during first week of connection. Wired speeds are close to their quoted up/download speeds.
Only slight issue I am having currently (hence the knock of 1 star) is the WiFi speeds are nowhere near the Ethernet speeds. Again can’t knock the support received, just may need to purchase my own router to try and improve WiFi speeds

It was an overall easy experience, slightly over the date I booked and had some slight misunderstanding on the day my service supposed to be on, but overall, the connection has been very stable and I enjoy the ease of access I can get from Eero! Would definitely recommend Pine Media if you’re living around Sheffield S3 area!

Had a few problems with the initial set up of the wifi but after a few back and forth with the company trying to figure out what went wrong the problem was solved and sorted within a few days, they keep us up to date with any changes and information we may need! They are always happy to help and resolve any problem we have

Really excellent customer service! Had a rocky start to sorting out our internet primarily due to landlord but Pine Media was always in contact updating me whilst they liaise with my landlord on my behalf regarding the issues I was having.

Super efficient experience with pine media- collected the router, plugged in and wifi was activated. Hassle free, lovely and efficient staff to talk to on the phone and email, and made the whole process much more easier. Thank you!