I was struggling for almost 3 hours to setup a Minecraft plugin. I'm new to Minecraft plugins/mods even tho they are kind of similar to Rust, but I couldn't get one to work. I was helped within a few... See more
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Review summary
Created with AI, based on recent reviews
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The ACTUAL HUMAN BEING chat is very helpful for small questions you don't wanna google for or are too personalized to find easy answers to. Their prices are good and servers run stable. I liked the in... See more
Very uncomplicated to get started. Detailed tutorial videos on everything. I had trouble with uploading a modpack and I immediately got help from Shawkat, who did everything for me. Really great, can... See more
Shawkat was a very helpful person and solved my issues right away. If you are ever having trouble with things pine hosting staff is amazingly helpful. Will def recommend pine hosting to my friends.
Company details
Written by the company
Pine Hosting provides quality Dedicated and Game Servers to all our clients at an affordable price. We know the struggles of owning a server, that's why we aim to remove all stress with our easy to use hosting systems and experienced support.
Contact info
United Kingdom
- support@pinehosting.com
- pinehosting.com
4.9
Excellent
851 reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great assistance
Shawkat helped me with my server's problems, thank you!
16 April 2026
Unprompted review
Pine Hosting on Top
Where to start, they deliver what they say. Great pricing, great support 24/7. Had my server only 5 days and it has been the best experience ever, if you're a pro or noob to server hosting the support they give is beyond greatful. I am sticking with Pine Hosting!
16 April 2026
Unprompted review
Stewkat Is The GOAT!
Stewkat was amazing, he was very helpful and guided me through resolutions for every issue that I brought to his attention! Thank you good sir!!
15 April 2026
Unprompted review
Great Customer Service
Initially ran into problems transferring my local save to server but with the help of chat assistant Shawkat, I was pointed in the right direction for the solution, patient and helpful!
15 April 2026
Unprompted review
Over The Top Service
I’m am very inexperienced with computers and thanks to Nic and Owen my game finally is up and running, these guys are top notch. Owen literally helped me step by step for hours. Can’t compliment them enough. Best Support Team I’ve ever seen! 🙏😃
14 April 2026
Unprompted review
Amazing customer service
Amazing customer service. Shawkat is my guy he knows what he is doing and is amazing at getting things up and running.
15 April 2026
Unprompted review
It appears to be working smoothly now
It appears to be working smoothly now. Thanks to a lot of help from Shawkat and a little help to Nic. Great customer support!
15 April 2026
Unprompted review
5/5 amazing ui and super easy to…
5/5 amazing ui and super easy to understand and the pricing is very good for what you get 100% best hosting i have ever used and the support is super fast and amazing i keep getting this one person called Shawkat and he is ready to help me straight away and have fixed any problems i have had it has been really useful and unlike other hosts you dont have to pay to have the 24/7 support
14 April 2026
Unprompted review
Excellent help and went above and…
Shawkat was excellent help and went above and beyond to fix my issues
12 April 2026
Unprompted review
Quick Response and Fix
Shawkat quickly answered my question and fixed my problem.
13 April 2026
Unprompted review
Shawkat is a very Polite and helpful…
Shawkat is a very Polite and helpful Supporter :)
13 April 2026
Unprompted review
There is no AI's.
This company is absolutely great. There are no bots only real human that are always on duty. They are really helpful since you would have explain everything to an AI. There is a very helpful guy name Shawkat Abdelhaq. I ask for something and he replies instantly. This is the best company I've ever met.
13 April 2026
Unprompted review
Shawkat is my GOAT
Shawkat is my GOAT, responded quicker than a cat and was very helpful.
12 April 2026
Unprompted review
Sahkwat was very kind and helped me…
Sahkwat was very kind and helped me very quickly!
12 April 2026
Unprompted review
Shawkat made my experience a 10/10
Shawkat made my experience a 10/10. Fast responses with an incredible skill set knowing how to do multiple things regarding a Minecraft server.
11 April 2026
Unprompted review
Mod Installation
We had a problem installing a mod on our Minecraft Server. Shawkat was very helpful and walked us through all the steps. Finally he solved the problem remote.
11 April 2026
Unprompted review
Some games may not be compatible Playstation
Bought an Ark survival evolved server believing it was compatible on Playstation. It sadly wasn't, but I received a full refund and good service and support. Thank you to the people at pineforest hosting
9 April 2026
Unprompted review
Reply from Pine Hosting
Hi Kevin,
I’m really sorry for the frustration here.
To clarify for anyone reading this, this order had already been refunded in full before this review was posted.
ARK crossplay is unfortunately limited, and Playstation is not compatible with standard Steam/Epic ARK servers. Our first reply was meant to explain that, but I completely understand why it felt unhelpful when you were asking for a refund.
The refund was issued back to the original card, and card refunds can take up to 10 days to appear, although they are often much quicker.
We do not use AI bots for support, and I’m sorry this experience gave that impression.
Best regards,
Samuel
Shawkat Abdelhaq is very helpful
Shawkat Abdelhaq is very helpful. I have used other server hosts and have had some rude reps. I am happy that I have gone with Pine Hosting.
22 March 2026
Unprompted review
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