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Pillow TalkReviews 

166
•
TrustScore 4.5 out of 5

4.3

Bedding Store
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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items often exceed expectations and are exactly as described online. The online ordering process is consistently highlighted as easy to use, with many appreciating the clear product descriptions and images on the website. Reviewers also commend the fast and prompt delivery service, with many parcels arriving well-packaged and in perfect condition. However, some customers also noted issues with dispatch times, experiencing delays and a lack of tracking information for their orders. A few other people also felt that some products, particularly bedsheets, were of poor quality, showing piling after only a few washes or not meeting expectations. Additionally, some reviewers mentioned frustration when certain desired products were not available for online delivery, despite being listed on the website.

What people talk about most

Product

Consumers generally express satisfaction with the products, often praising their quality, appearance, and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the quick and prompt... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of... See more

Order

People report positive experiences with order, highlighting the ease of online ordering and the timely... See more

Website

Reviewers highlight positive aspects of the website, with many finding it easy to use for online purchases... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I mostly shop in-store or purchase online and order for click and collect. I just shopped at North Lakes today and had a great experience with staff who were well-informed and helpful, didn’t try to o... See more

Rated 4 out of 5 stars

Easy ordering online products and delivery services was quick and prompt our ist ordered. But one thing though those curtains or some sales products that they had or that we wanted to have it isn’... See more

Rated 5 out of 5 stars

I received everything that I ordered in good condition and as portrayed in the catalogue. The feather cushion was much nicer in real life. I am very happy with all of my purchases including cushions... See more

Rated 5 out of 5 stars

Absolutely love this throw. The colour is gorgeous. Exactly what I was looking for. Pillow talk's customer service needs a special mention....they have been outstanding. My order was lost in transi... See more

Company details

  1. Bedding Store

Written by the company

At Pillow Talk we pride ourselves on turning houses into homes, and rooms into sanctuaries, filled with homewares, bed linen and bedding carefully designed and selected by our team of in-house comfort experts. For over 40 years we have travelled locally and abroad to find quality materials, exceptional fibres and the latest styles, so that our customers are guaranteed of the feeling of comfort every time they sleep in bed or fall among their couch cushions. We believe that no matter where you live in Australia, we will have your comfort covered, for this is what we strive for as the comfortable living experts.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

166 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(166)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Online order for updated bedroom linen

I received everything that I ordered in good condition and as portrayed in the catalogue. The feather cushion was much nicer in real life. I am very happy with all of my purchases including cushions, bathroom mat and bamboo mattress protector. I have made quite a few purchases online from Pillow Talk and the service has been excellent and the products of good quality. Would recommend.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

Seller great to deal with.
The doona cover is beautiful really happy with my purchase

28 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Found exactly what I was looking for and the goods arrived 2 days after placing the order. The hamper and the basket are both very well made and look lovely in my rooms.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Pillow Talk online

I have purchased with Pillow Talk online numerous times as my nearest store is 100km away. Everytime my parcel arrives promptly and so carefully packaged. If you are unsure don't be, you will be pleasantly surprised. Make sure you join the club for your discounts!!

24 September 2025
Unprompted review
Rated 5 out of 5 stars

The items were exactly as described and…

The items were exactly as described and looked the same as the online pictures delivery was prompt and we were kept informed of arrival time
We did not see these items in store but the store staff at coffs are very helpfull and nothing is too much trouble

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Ultra light woollen doonas

Lovely light doonas for warmer nights. Bought two single ones for grandchildren and now thinking of buying one for our queen bed. Great price when it’s on sale!

17 September 2025
Unprompted review

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