Super quick response to a return query. Very helpful when liaising between myself and the company where the item was purchased through, if it wasn’t for a pigsback customer service rep I would never h... See more
Company replied
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See what reviewers are saying
My first time using this company. I bought an emperor size mattress - not a commonly available size so I was very pleased to find it on pigsback, at a really good price. Very pleased with the produ... See more
Company replied
Having chosen to spend a night in Cork, I paid pigsback in full on the 24th Oct. Am disappointed at not having recieved the confirmation voucher. My disappointment is compounded with a refusal on the... See more
Company replied
I have been dealing with pigsback for several years now & I have to say they are one of the most helpful companies, always there to help & advise & ready to sort out any issues. They take responsibil... See more
Company replied
Company details
Written by the company
Since 2000 Pigsback.com has been the destination marketplace for Ireland's best offers in premium short breaks, dining, beauty, golf, leisure and goods. We work with Ireland's best hotels, hospitality and leisure merchants who have been selling exclusive offers through Pigsback.com for nearly 20 years. Pigsback.com also operates a marketplace for goods (delivered to your door) in its Gifts & Shopping category, where approved merchants offer our members thousands of great value trending deals. At Pigsback.com, we pride ourselves on our service culture, encapsulated in our 5-Point Promise. Whenever a merchant or offer isn't living up to what was promised, we're there to intervene with merchants on behalf of members. We employ just over 18 people in our HQ in Dublin, with representatives around the country.
Contact info
151, The Masonry Suite 201/202, 156 Thomas St, Dublin 8, , D08 PY5E, Dublin, Ireland
- helpdesk@pigsback.com
- pigsback.com
Excellent Customer Service
I missed out on a special offer and their customers service rep Courtney still made the special offer happen in her own way. The customer service is amazing. Highly recommend booking on this site. Nothing is a hassle. After care is excellent x
13 October 2023
Unprompted review
Reply from Pigsback
Hi Fergal,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Great company for value and service
Got a fantastic deal in a mini break, had a problem with the transaction and Courtney sorted everything out in a very short time, would highly recommend for value and service
12 October 2023
Unprompted review
Reply from Pigsback
Hi Ruth,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Speedy and satisfying response to my…
Speedy and satisfying response to my query and refund request
10 October 2023
Unprompted review
Reply from Pigsback
Hi Ronald,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Customer service is nothing short of…
Customer service is nothing short of woeful in every respect!!
Your online representative has been emailing but nothing that has been said is in anyway beneficial
9 October 2023
Unprompted review
Reply from Pigsback
Hi David,
Thanks for your review.
We are sorry to hear you may have had a poor experience with our team.
We have requested further information so we can look into this and hopefully resolve any outstanding issues you may be experiencing.
Kind Regards
Pigsback.com Team.
Voucher extention
I inadvertently used the wrong number on my voucher the same day it was due to expire. I explained my dilemma and without hesitation, Rose-Ann kindly extended my voucher for a further 90 days. I thought this was a most generous gesture for which I am very grateful.
30 September 2023
Unprompted review
Reply from Pigsback
Hi Noel,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Problem solving
Excellent customer service from Rose-Ann who dealt with my rather troublesome query in a professional and very timely manner, coming up with solutions that fully met my needs. Positive experience.
4 October 2023
Unprompted review
Reply from Pigsback
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Great company to work with
Great company to work with. Fantastic offers. Nothing too much trouble! If you need to change your booking or dates etc full support given. Special shout out to Rose Anne who goes that extra mile to help. Highly recommend
2 October 2023
Unprompted review
Reply from Pigsback
Hi Eileen,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Brilliant service from Pigsback/Empathy…
Brilliant service from Pigsback/Empathy Marketing this week.
I had an item that was being continually delayed, so cancelled order and requested refund.
This was granted and value of order refunded. I also received a Discount10 offer for my future purchases.
Top class service.👏👏👏
30 September 2023
Unprompted review
Reply from Pigsback
Hi Patricia,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Can't find unsubscribe on page. There is no unsubscribe on Pigsback…
There is no unsubscribe on Pigsback adverts so be very careful because they pester you every day. I can not find a unsubscribe from Pigsback on there page, this not correct advertising to me it's harassment.
It started on 15/09/2023 when I took up a offer, they still keep coming, I have sent complaints but they still keep coming.
15 September 2023
Unprompted review
Reply from Pigsback
Hi John,
Thanks for your feedback.
Just to let you know, you can manage your email subscriptions via your account. All you need to do is sign in and head to the My Profile drop-down that is shown beside your name on our homepage.
Here you can unsubscribe fully from your account, or manage your preferences.
You can also find an unsubscribe link at the bottom of all our emails sent out daily.
Failing this, you are more than welcome to email our Customer Service team on helpdesk@pigsback.com, and they can amend your subscription on your behalf.
Kind Regards
Pigsback.com Team.
Really take my hat off to Rose- Anne…
Really take my hat off to Rose- Anne and Courtney and the Pigsback team.
Very supportive on after sales issues.Totally deserving of five stars. Excellent service.
29 September 2023
Unprompted review
Reply from Pigsback
Hi Marguerite,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Large Beanbag
I recently purchased a large Beanbag as a gift for an adult. I was disappointed as there was very little filling in it and it would not be suitable for an adult. It would cost too much to return. The pictures are misleading showing the beanbags much fuller. It's probably the first item from your Pigsback website that I'm disappointed with.
4 September 2023
Unprompted review
Reply from Pigsback
Hi Oonagh,
Thanks for contacting us.
I am very sorry to hear this has occurred. Could you please contact our customer service team at helpdesk@pigsback.com and a member of our team will be happy to help you with resolving this issue.
Kind Regards
Pigsback.com Team.
This mattress is extremely comfortable
This mattress is extremely comfortable. I bought a single a year ago and my child loves it. I’m going to purchase a king for myself
8 September 2023
Unprompted review
Reply from Pigsback
Hi Michelle,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Customer service was excellent
Customer service was excellent. I emailed regarding a coupon code & received a prompt reply within 24 hours. Courtney from customer service was great & checked in again with me a few days later to make sure I had no issues with my purchase. Product arrived and it is amazing quality.
4 September 2023
Unprompted review
Reply from Pigsback
Hi Sandra,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else.
Kind Regards,
Pigsback.com Team.
Excellent and helpful customer service
29 August 2023
Unprompted review
Reply from Pigsback
Hi Lisa,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
Loveyourbeanbag Website
Recently purchase the EMO XL from a company Loveyourbeanbag . The beanbag arrived and it was absolutely shocking quality and very little filling in it , I sat on it in my sitting room and hurt my tail bone as there was so little filling in it it felt like sitting on the floor ! I contacted the company asking how I return and get a refund and also asking that they cover postage return costs and i received an email stating that the return would cost me 30 euro and asking if I wished to proceed!! The beanbag cost 50 with 10 delivery so 30 euro to pay for postage is unacceptable . This loveyourbeanbag website is so disappointing and I would never buy from them again !! Save your money !!
26 August 2023
Unprompted review
Reply from Pigsback
Hi Meave,
Thank you for your review.
We are very sorry to hear about your experience with one of our sellers.
Could you please contact our Customer Service team on helpdesk@pigsback.com and the team will be more than happy to assist you.
Kind Regards
Pigsback.com Team
Great website and very easy to deal…
Great website and very easy to deal with would definitely recommend
25 August 2023
Unprompted review
Reply from Pigsback
Hi Emer,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
Courtney was a pleasure to deal with…
Courtney was a pleasure to deal with ,patient & courteous an asset to the company,well done.
20 August 2023
Unprompted review
Reply from Pigsback
Hi Michael,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
There was a technical hitch contacted…
There was a technical hitch contacted customer service got prompt and helpful assistance from Courtney she resolved the issue very quickly and was exceptionally pleasant to deal with.
14 August 2023
Unprompted review
Reply from Pigsback
Hi Catherine,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
Pigsback a great site
I've kept an eye on Pigsback for years, great deals, the hotels are especially brilliant as gifts. The customer service is so fast and helpful with refunds and general queries. I'd highly recommend them.
14 August 2023
Unprompted review
Reply from Pigsback
Hi Susan,
Thank you for taking the time to leave a review.
We are delighted to hear you are happy with our service.
Let us know if we can help you with anything else
Kind Regards,
Pigsback.com Team.
I purchased tickets for horse show
I purchased tickets for horse show. Unfortunately I have not received. They show redeemed. Can’t access them. I have sent mails requesting help. But no response to date. Meant to be going on Sunday. Very disappointed!!!
9 August 2023
Unprompted review
Reply from Pigsback
Hi Clare,
Thank you for your feedback.
Upon review of your ticket, we can see that we have been contact, replying to each of your emails. I am very sorry you don't appear to be receiving this. However, I can see a member of our team is now in contact with you via Facebook Messenger and you have let us know you have contacted the organiser of the horse show directly this morning. You are correct to do so.
The organiser will be happy to get your tickets ready for collection at the box office on the day of your chosen show. Please allow the team some time to get back to you. I am confident they will have this resolved for you as soon as possible.
Kind Regards
Pigsback.com Team.
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