PickleballCentral Reviews 9,023

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 336 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, competitive pricing, and the helpfulness of the customer service team. Many people appreciate the fast shipping and the overall ease of the ordering process, often highlighting the quality of the merchandise received. However, some customers also noted occasional issues with shipping and tracking, including delays or items arriving damaged due to insufficient packaging. A few people experienced difficulties with order fulfillment, such as missing parts or incorrect items, and some expressed dissatisfaction with the resolution provided by customer service in these instances.

What people talk about most

Product

Reviewers highlight positive aspects of products, often praising the wide selection of paddles, balls, and... See more

Order

People report ambiguous experiences with order. While many customers praise the ease of ordering, competitive... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast shipping and quick... See more

Price

Clients share positive opinions on price, often finding competitive deals and reasonable costs for products.... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve had a good experience shopping with PickleballCentral. They have a huge selection of paddles, balls, and gear, which makes it easy to find exactly what you’re looking for. Shipping is usually f... See more

Rated 5 out of 5 stars

The paddle that I ordered arrived with a chip on the rim. I wrote to them (on New Year's Eve), never expecting a response...and I got one immediately. They apologized and sent me out another paddle... See more

Rated 5 out of 5 stars

Great selection of all products. Information about each on the website was very good. Ordering was easy. Shipping was a bit slower than I am used to but when I called I got a very friendly and help... See more

Rated 5 out of 5 stars

I've made several orders with Pickleball Central, and I've always had a good experience. The prices are reasonable, and their return policy is generous. The free ground transportation is a little sl... See more


Company details

  1. Tennis Store
  2. Sporting Goods Store

Information provided by various external sources

PickleballCentral is the industry's largest source of pickleball paddles, nets, sets, court accessories, and clothing. We specialize in nothing but pickleball! We are 100% devoted to making our customers happy, and strive to make sure each customer's order is handled with care! All of our staff play pickleball (we even have a court in our warehouse), so they are ready and able to assist you with any questions you might have about our products.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

10 days for delivery

It took 10 days for the paddle to arrive. If it takes the USPS that long to deliver you package, consider a different carrier

21 March 2026
Unprompted review
Rated 2 out of 5 stars

Not happy with buying shoes online… I…

Not happy with buying shoes online… I have always wore the same size shoe and felt confident buying my size online. The sketches came and I wore them and they felt a bit tight in one foot but I thought wearing them once or twice would break them in. That was not the case, after 2 times wearing them I developed a blister and not likely to wear them again. Disappointing

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Great resource for pickleball players

My shoes and kitchen blockers arrived quickly and correctly. It was easy ordering them online. I depend on Pickleball Central to offer the most competitive products and prices for everything pickleball. I know from experience that they stand behind their products so I don’t worry about ordering shoes from them.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Upon receiving a Boomstick paddle with…

Upon receiving a Boomstick paddle with damaged edging due to ineffective plastic envelope shipping packaging, Pickleball Central immediately and without question shipped me a replacement and the return shipment documentation. Excellent customer service! They do, however, need to better protect the paddle faces and edging during during shipment; you never know how carefully it may have been handled in transit, and potential subsurface damage to the faces through the thin plastic bag many not be immediately apparent.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Over the years

Over the years, in an industry that changes every day, Pickleball Central has remained a mainstay dealer in the sale of pickleball paddles and related gear. Their customer service, return policies, and knowledge of the sport are unmatched. They answer the phone, listen to your requests, and most always give their customers the benefit of the doubt.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I recently purchased the JOOLA Kosmos Pro V paddle from Pickleball Central, and I couldn’t be happier with both the product and the buying experience.

Shipping was fast, and the paddle arrived well-packaged and exactly as described. Pickleball Central made the process smooth and easy, which I really appreciated.

31 March 2026
Unprompted review
Rated 4 out of 5 stars

I was looking for the right paddle to compete

I’m a 4.5 rated player for another sport and was looking for the right paddle to be as competitive as I can this past month. Ended up trying Perseus V, Agassi V, and Boomstik, eventually keeping Boomstik. PickleballCentral has plenty of paddles to choose from so that was awesome. Setting up the shipping for return was straight forward and much appreciated. For unknown reasons, it took more than two weeks to receive the paddles. On the other hand, PickleballCentral received the return super quickly and provided the refund just as quick! I would give 5 stars if website had the new colors for the Boomstik that became available when I was preparing to return the other two.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Top-Notch Customer Support

PickleballCentral provides an excellent customer service experience. The representative was kind, empathetic and went above and beyond in our interaction. I don't typically post reviews, but the interaction I had with the representative made me want to help spread the positive word about the company

12 March 2026
Unprompted review
Rated 5 out of 5 stars

The staff on the phone service is super…

The staff on the phone service is super patient and helpful. The shipping is very fast.

9 March 2026
Unprompted review
PickleballCentral logo

Reply from PickleballCentral

On behalf of our CS team, thank you so much for the shout out. We appreciate you!

Rated 5 out of 5 stars

Great deal on a Pickleball net

I got a great deal on a Franklin Pickleball net. The net arrived in a matter of days after ordering it. Great purchase, great product!

1 March 2026
Unprompted review
PickleballCentral logo

Reply from PickleballCentral

We love to hear that! Thank you, Jeff.

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