photomoonlamp Reviews 

191
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

From beginning to the end, it was an amazing experience. As soon as I bought the gift, I was contacted by Amy to confirm the selection of photo and ETA. The Team was kind and attentive, and the key... See more

Rated 5 out of 5 stars

I ordered two Spotify glasses for my boyfriend and my friend. They arrived today and they are amazing. I was worried about all of the reviews so I got in contact with customer services and they assure... See more

Rated 5 out of 5 stars

I ordered 3 weeks ago ( last week of August) 3 different Moon Lamps with pictures of my children and small text as dedication. I thought it would take minimum 1,5 month until I receive the lamps here... See more

Rated 5 out of 5 stars

Order a personalised light and recieved it very quickly. There was a minor error on my order and after sending a simply email expressing my concern, it was immediately responded to, and a replacement... See more

Company details

  1. Gift Shop
  2. also in
  3. Decoration and Interior Design Store

Information provided by various external sources

Personalized Lover Creative 3D Print photo Moon Lamp, Engraved Lamp - Touch Two Colors. Photo Moon Lamp is unique and personalized, which makes it a perfect gift for a Wedding, Anniversary, Valentine‘s Day Gifts, or as an everyday gift for your loved o...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

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No history of asking for reviews

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4.4

All reviews

(191)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Valentine gift

Excellent product, arrived on time.
I was a little disappointed in how small it actually was, but it fits perfectly on a desk.

14 February 2023
Unprompted review
Rated 4 out of 5 stars

Great product!

The work is well done and it was finished in great time. The product works perfectly, however I think it could work better with a longer cable (to reach more places.) I use mine every day and I love it!

22 February 2023
Unprompted review
Rated 5 out of 5 stars

Good quality for the price

The lamp arrived on time and was well packaged. It looked exactly like it appeared on the site. Overall, I feel the price and quality were good. It was a good value.

3 February 2023
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would they…

If I could give 0 stars I would they are horrible and their. Products are cheaply made their delivery time is also bs I paid 30.00 for expedited shipping 3 to5 days and it came after that and also came damaged they. Tell me I can't get a refund never again will I order from them DO NOT WASTE YOUR TIME READ THE REVIEWS FIRST!!!!!

13 February 2023
Unprompted review
Rated 1 out of 5 stars

Photo moon lamp are scammers

Placed and paid for my order. Then got an email to say shipping to the largest town in Qld outside Brisbane will incur another fee
“The remote fee was charged by shipping country, may be your city is not within their service zone, so need a remote fee AUD39可更改. “
So in disgust I cancelled that the very same day and they then stated $41 cancellation fee as the items have been made…….within 24hrs. I call rubbish.

7 February 2023
Unprompted review
Rated 2 out of 5 stars

Crap product don't buy from them

I will give two stars as I got my product but honestly very disappointed in the quality can bearly even see the picture I had printed on moon lamp took way longer to get next time I'll definitely read reviews before buying anything

3 February 2023
Unprompted review
Rated 1 out of 5 stars

I placed an order last year around…

I placed an order last year around November still have not received the order. Cannot talk to anyone emails will not be responded to this whole thing has been a Joke!! One thing. This website has taught me read all reviews before placing any orders.👎👎👎 last year 2022 and this is February 2023 I still have not received anything.

15 November 2022
Unprompted review
Rated 1 out of 5 stars

This site needs to be shut down!

Been waiting over a month for my item. They refuse to refund all of my money. Only shipping fees. This is simply a scam. Everyone needs to come together to shut this place down. It's a joke. Do not but anything from this place. I'm going to also report them to the BBB.

5 December 2022
Unprompted review
Rated 5 out of 5 stars

Pleastly suprised!!

Just received the product a few days after Christmas which is OK since it had to go thru customs and overseas. Was pleasantly surprised after seeing all the bad reviews. My wife loves it!!!

27 December 2022
Unprompted review
Rated 1 out of 5 stars

I have been waiting for 5 weeks for my…

I have been waiting for 5 weeks for my order which was a named glass nightlight. I have had several online chats with Cherry about non receipt. I keep getting the sorry message and reassuring me that the lamp is out for delivery. Had I realised that it was coming from China I would never have ordered it.I have now asked for a refund but don't hold out much hope. I saw this advertised in a Daily Mail gift recommendation and stupidly thought that it would be a reputable company

22 December 2022
Unprompted review
Rated 1 out of 5 stars

Not a uk company

Not a uk company, when I emailed them a couple of minutes after placing the order to cancel. I was told I’d have to pay a 30% charge for the materials they had already used. When I explained that they couldn’t possibly have used any materials, they insisted I had to pay or go ahead with the order. The lamp cost £19.99 but other costs including shipping made it £36. I have yet to receive the product but I don’t hold out much hope that it will be good quality if their customer service is anything to go by. Avoid using this company.

11 December 2022
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Shipping was to be free but charged extra at checkout. Lamp looks terrible. Looks like a 3year old photo shopped our heads from a picture and pasted them on a half melted milk jug that lights up. Ridiculous. Website won't let you post a negative review about them. Please don't buy from them!!! You'll be disappointed!

5 December 2022
Unprompted review

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