I can’t recommend Phonely highly enough. Their service is excellent — but what really sets them apart is their customer support, which is genuinely second to none. A huge thank you to Zoe King fo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We recently moved ISP and as our new provider didn't offer a landline we discovered Phonely. The whole process went smoothly and any queries were answered quickly and inn a friendly manner. Phone... See more
Company replied
I recently signed up with Phonely. Customer service and keeping me informed has been excellent. Today was my switchover day and there was a slight technical problem. I was able to get through within a... See more
Company replied
I currently have BT phone and broadband as well as 5G internet as BT speed is pathetic. Took the decision to try Phonely but wanted to test Phonely sysytem before transferring my home phone number. Sy... See more
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Company details
Written by the company
Phonely with CallGuard is an easy-to-switch VoIP home phone system that protects those who feel vulnerable, against fraudulent and scam callers. Phonely's comprehensive suite of features goes beyond the ordinary, ensuring that you and your loved ones can communicate with confidence.
Contact info
Sea Lake Road, NR32 3LQ, Lowestoft, United Kingdom
- 0800 112 5000
- hello@phonely.co.uk
- phonely.co.uk
4.6
Excellent
369 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 69% of negative reviews
Typically replies within 1 week
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Phonely - highly recommended
The whole process of switching the phone to digital was painless and very efficient. Comms were superb. A query I had was answered promptly by Abbey without having to hang on the phone all day.
12 June 2026
Unprompted review
Reply from Phonely
Thank you for your wonderful review, Alan. We're delighted to hear that your switch to digital phone services was painless and efficient.
It's especially great to know that our communication throughout the process met your expectations and that Abbey was able to answer your query promptly without the frustration of long wait times. We'll be sure to pass on your kind comments to her.
Thank you for recommending Phonely. We truly appreciate your support.
Best wishes,
The Phonely Team
Made things simple everything sorted in…
Made things simple everything sorted in less than 4 mins
10 June 2026
Unprompted review
Reply from Phonely
Thank you for your review. We're delighted to hear that everything was made simple and resolved in less than four minutes.
We really appreciate you taking the time to share your experience.
Best wishes,
The Phonely Team
Abbey was very helpful and pleasant.
Abbey was very helpful and pleasant.
11 June 2026
Unprompted review
Reply from Phonely
Thank you for taking the time to leave a review, Violet. We're so pleased to hear that Abbey was helpful and pleasant throughout your experience. We'll be sure to pass your kind feedback on to her.
Best wishes,
The Phonely Team
Great
Always reply to any questions promptly and nothing is too much trouble for them. Laura finds solutions efficiently and gives instructions for the ‘non technical’ like me to understand.
9 June 2026
Unprompted review
Reply from Phonely
Thank you for your fantastic review, Tom. We're delighted to hear that you've had such a positive experience with our team.
We'll be sure to pass your kind words on to Laura. She takes great pride in providing prompt support, finding effective solutions, and making even the more technical aspects easy to understand.
We truly appreciate your feedback and your support.
Best wishes,
The Phonely Team
very patient and willing to help
10 June 2026
Unprompted review
Reply from Phonely
Thank you for your kind feedback, Jarrod. We're delighted to hear that you found our team patient and willing to help. Providing supportive and attentive service is something we strive for, and it's great to know that your experience reflected that.
Best wishes,
The Phonely Team
Good service from Phonely. Katie assisted efficiently in correcting the problem.
Katie managed to get my land line working properly. She was patient and took me through the steps to correct the problem I had at this end with the cable connections.
9 June 2026
Unprompted review
Reply from Phonely
Hi Patricia,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Katie was able to get your landline working properly and guide you through resolving the issue with your cable connections.
We'll be sure to pass on your kind feedback to her.
Thank you for choosing Phonely, and please don't hesitate to get in touch if you ever need any further assistance.
Best wishes,
The Phonely Team
Excellent service…
Not too long to wait and problem solved straight away. Excellent service
9 June 2026
Unprompted review
Reply from Phonely
Thank you for your wonderful review.
We're pleased to hear that you didn't have to wait long and that we were able to resolve your issue straight away. Providing quick and effective support is something we always strive for, so it's great to know we delivered.
Please don't hesitate to get in touch if we can help with anything else in the future.
Best wishes,
The Phonely Team
Phonely Review
I called Phonely earlier today about an order update. I spoke to Katie and received excellent customer service from her. Thank you Katie
9 June 2026
Unprompted review
Reply from Phonely
Thank you for taking the time to leave us a review.
We're delighted to hear that Katie was able to provide you with excellent customer service and assist with your order update. We'll be sure to pass on your kind words to her.
Please don't hesitate to get in touch if we can help with anything else in the future.
The Phonely Team
A quick and helpful Reply
Abbey provided a quick and helpful reply to enquiry about ATA VOIP settings.
8 June 2026
Unprompted review
Reply from Phonely
Thank you for your review, Chris!
We're delighted to hear that Abbey was able to provide a quick and helpful response to your enquiry about ATA VoIP settings. We know how important it is to get clear answers promptly when configuring telecoms equipment, and we're pleased Abbey could assist.
Thank you for choosing Phonely and for taking the time to share your experience.
The Phonely Team
Laura has the patience of Jove!
Laura has the patience of Jove!
I discovered that the call blocking on my existing DECT system was rejecting all unlisted callers because the pass number that needs to be entered by these callers was no longer being accepted. Therefore I've had to disable it, but am confident that the Phonely call screening will deal with most of the unwanted calls.
4 June 2026
Unprompted review
Reply from Phonely
Thank you for your wonderful review, Stephen.
We're delighted to hear that Laura was able to help and provide the patience and support you needed while troubleshooting your call blocking setup. Technology can sometimes throw up unexpected challenges, so it's great that you were able to identify the issue with your DECT system.
We're pleased you've chosen to rely on Phonely's call screening, and we're confident it will help reduce unwanted calls while ensuring important callers can still get through.
Thank you for taking the time to share your experience, and for your trust in Phonely.
The Phonely Team
First class service
A problem with the sound volume on the phone line. It was sorted immediately. First class service. Thank you.
2 June 2026
Unprompted review
Reply from Phonely
Thank you for your review, Robert. We're delighted to hear that the issue with your phone line volume was resolved immediately and that you received first-class service.
We appreciate your feedback and thank you for choosing Phonely.
Best wishes,
The Phonely Team
Katie answered my queries today
Katie answered my queries today, she checked with her supervisor to make sure the information she gave me was correct and explained things clearly and communicated well. Phone was answered quickly by Phonely, good service.
4 June 2026
Unprompted review
Reply from Phonely
Thank you for your lovely review. We're pleased to hear that Katie answered your queries clearly, communicated well, and took the time to check the information was correct. It's also great to know your call was answered quickly.
We'll be sure to pass your kind feedback on to Katie.
Best wishes
The Phonely Team
Professional
Zoe was professional and provided me with excellent service . Thanks.
4 June 2026
Unprompted review
Reply from Phonely
Thank you for your kind review, Mr Hussein. We're delighted to hear that Zoe provided you with excellent service. We'll be sure to pass on your feedback to her.
Best wishes,
The Phonely Team
Zoe was very friendly and efficient
Zoe was very friendly and efficient, and got my phone adapter working in no time. It’s always a pleasure to call Phonely support, and I recommend them to family and friends looking for a digital phone alternative to BT.
3 June 2026
Unprompted review
Reply from Phonely
Thank you for taking the time to leave such a wonderful review, Mark. We're delighted to hear that Zoe was able to get your phone adapter working quickly and efficiently. We'll be sure to pass your kind words on to her.
It's especially rewarding to know that you enjoy calling our support team and feel confident recommending Phonely to your family and friends.
Thank you for your support, and please don't hesitate to get in touch if you ever need assistance in the future.
Best wishes,
The Phonely Team
Zoe was so helpful and saw the problem…
Zoe was so helpful and saw the problem through all the way even though it was challenging. She got some help from the tech team and helped solve the issue to get me able to proceed with outgoing calls.
3 June 2026
Unprompted review
Reply from Phonely
Thank you for taking the time to leave a review.
We're delighted to hear that Zoe was able to support you through what sounds like a challenging issue. Our team is committed to seeing problems through to a resolution, and it's great to know that Zoe, together with our technical team, was able to get your outgoing calls up and running again.
We'll be sure to pass on your kind feedback to Zoe and the team. Thank you for choosing Phonely.
The Phonely Team
To be shown empathy ,understanding,and…
To be shown empathy ,understanding,and a professional approach to solving my problems was very refreshing.
3 June 2026
Unprompted review
Reply from Phonely
Hi Colin,
Thank you for your kind review. We're so pleased to hear that you felt listened to and supported with empathy, understanding and professionalism. That's exactly the level of service we aim to provide, and it means a lot to know it made a positive difference.
Best wishes
The Phonely Team
Excellent customer service
I recently signed up with Phonely. Customer service and keeping me informed has been excellent. Today was my switchover day and there was a slight technical problem. I was able to get through within a couple of minutes and two call handlers- Laura and Katie, were professional, patient and extremely helpful - no being passed to different departments- and the problem was soon solved. So far can only praise the service I have received.
2 June 2026
Unprompted review
Reply from Phonely
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that your experience with Phonely has been so positive from sign-up through to your switchover. While we're sorry there was a slight technical issue on the day, it's great to know that Laura and Katie were able to resolve it quickly and provide the professional, patient support we strive for.
We'll be sure to pass your kind comments on to them. Thank you for choosing Phonely, and we look forward to continuing to provide you with excellent service.
Best wishes,
The Phonely Team
I had my query dealt with promptly in…
I had my query dealt with promptly in a pleasant and helpful manner.
2 June 2026
Unprompted review
Reply from Phonely
Thank you for your kind review. We're delighted to hear that your query was handled promptly and that you found our team pleasant and helpful. Providing fast, friendly support is something we work hard to deliver, so it's great to know we met your expectations.
Thank you for choosing Phonely.
Reply from Phonely
Thank you for your review! We're delighted to hear that our team was able to respond quickly and get the issue resolved for you. Providing fast, effective support is something we take pride in, and we appreciate you taking the time to share your experience.
Best wishes
The Phonely Team
Have needed technical support
Have needed technical support, reason for issues were highlighted and because of limitations at my end Phonely were able to assist with a price adjustment. Chat web worked well.
2 June 2026
Unprompted review
Reply from Phonely
Thank you for your review! We're glad our support team was able to identify the cause of the issue and work with you to find a fair solution.
It's also great to hear that our chat support worked well and helped make the process smoother. We appreciate your feedback and your trust in Phonely, and we're always here if you need any further assistance.
Best wishes
The Phonely Team
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