The entire process was smooth. After getting the shipping label to getting paid, it took only 6 working days. One suggestion though, you need to improve your dashboard as it is close to non-inform... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I sold my damaged Samsung Galaxy S23 Ultra. Local trade-in companies offered me a very low price, so I decided to look for another option and came across PhoneHero. After entering the condition of... See more
Very Good company (better prices than other alternatives in Sweden) (Swa…) The shipping received and confirmed directly, then within two days I got paid as agreed upon evaluation exactly to Swis... See more
I was looking to sell my old iPhone, and Phone Hero offered the best price compared with all the other shops. The difference was significant! However, it took two weeks from the time I sent my phone... See more
Company details
About PhoneHero
Written by the company
Buy, sell and repair – every brand, one hero.
PhoneHero gives great tech a second life. Choose from a huge range of certified pre-owned phones and tablets across every brand and price range, sell your old device for a great price, or get it repaired by our specialists.
Why shop with PhoneHero?
- Save 20–40% compared to buying new
- Tested by specialists on over 50 points
- Fresh batteries
- Free express delivery
- Every brand, every price range
Got an old phone in a drawer? Get a price in just a few clicks and turn it into cash – or put it towards your next one.
Second chance, first class.
Our promise to you
Written by the company
- Save 20–40% compared to buying new
- Get a premium phone or tablet for a fraction of the price of a new one – without compromising on quality.
Our 12-month warranty
12 months warranty on every device
Every phone and tablet you buy from PhoneHero comes with a 12-month warranty. If a technical fault appears that is not caused by damage or misuse, contact us and we will repair or replace your device – at no extra cost. On top of that, you get 14 days to change your mind after delivery.
Contact info
Sankt Eriksgatan 28, 11239, STOCKHOLM, Sweden
- +46 812 411 411
- hello@phonehero.se
- phonehero.se
Second chance, first class.
4.7
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super fast 👍
13 March 2026
Bad product
I bought a phone from them for $900. The condition was brand new and the battery was "new". However, after just 2 months of use, it's already laggy, and the battery health has been horrible since start. I would recommend to stay away from buying from phonehero
5 March 2026
Unprompted review
Best shop to buy phones am very happy…
Best shop to buy phones am very happy with my iPhone thank you very much
27 February 2026
For phone care
For phone care, costumer support, staff professionalism and caring attitude, for trade in and new/old purchases this shop offers everything I need in on place.
2 March 2026
The whole transaction...and Speedy…
The whole transaction...and Speedy assistance and resolution of everything
20 February 2026
supersnabb leverans
23 February 2026
They could not fix my phone (not their…
They could not fix my phone (not their fault) but they also damaged the backpanel and the display part of the phone so I could not claim any garantee anymore. No commercial gesture possible at all if I had bought a second hand phone there.
24 February 2026
Thanks was fast delivery and A class…
Thanks was fast delivery and A class phones like new ones
16 February 2026
Arrived on time and undam
Clear website that explains everything. Phone arrived on time with tracking from DHL. It was undamaged and works perfectly though there is not instructions I suppose that is to be expected.
6 February 2026
I received my phone on time
I received my phone on time. And it is in very good Shape .. 😁
9 February 2026
You deliver what you promise
You deliver what you promise! Very professional and high class.
8 January 2026
Excellent and transparent communication…
Excellent and transparent communication throughout the process. I sold my old iPhone and it was perfect.
27 January 2026
Easy and trustworthy
Easy, reliable, trustworthy: the phone arrived exactly as described. Surprisingly cheap accessories, though the charger that I included in order is of questionable quality.
3 November 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.