The entire process was smooth. After getting the shipping label to getting paid, it took only 6 working days. One suggestion though, you need to improve your dashboard as it is close to non-inform... See more
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See what reviewers are saying
I sold my damaged Samsung Galaxy S23 Ultra. Local trade-in companies offered me a very low price, so I decided to look for another option and came across PhoneHero. After entering the condition of... See more
Very Good company (better prices than other alternatives in Sweden) (Swa…) The shipping received and confirmed directly, then within two days I got paid as agreed upon evaluation exactly to Swis... See more
I was looking to sell my old iPhone, and Phone Hero offered the best price compared with all the other shops. The difference was significant! However, it took two weeks from the time I sent my phone... See more
Company details
About PhoneHero
Written by the company
Buy, sell and repair – every brand, one hero.
PhoneHero gives great tech a second life. Choose from a huge range of certified pre-owned phones and tablets across every brand and price range, sell your old device for a great price, or get it repaired by our specialists.
Why shop with PhoneHero?
- Save 20–40% compared to buying new
- Tested by specialists on over 50 points
- Fresh batteries
- Free express delivery
- Every brand, every price range
Got an old phone in a drawer? Get a price in just a few clicks and turn it into cash – or put it towards your next one.
Second chance, first class.
Our promise to you
Written by the company
- Save 20–40% compared to buying new
- Get a premium phone or tablet for a fraction of the price of a new one – without compromising on quality.
Our 12-month warranty
12 months warranty on every device
Every phone and tablet you buy from PhoneHero comes with a 12-month warranty. If a technical fault appears that is not caused by damage or misuse, contact us and we will repair or replace your device – at no extra cost. On top of that, you get 14 days to change your mind after delivery.
Contact info
Sankt Eriksgatan 28, 11239, STOCKHOLM, Sweden
- +46 812 411 411
- hello@phonehero.se
- phonehero.se
Second chance, first class.
4.7
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Toppen!
Everything was good, the phone I received exceeded my expectations. I highly recommend it.
4 November 2024
Not happy at all.
Not happy at all with the product I purchased. It didn’t work right out of the box. So disappointing, I had to return it the next day.
11 November 2024
Reply from PhoneHero
Hi,
Sorry to hear that the product you purchased wasnt working as expected. We have 12 months warranty and 14 day free return.
// Patrik
The phone is okay but the battery dies…
The iPad is okay but the battery dies quickly and it takes forever to charge even though they said that the battery life is okay. And I paid 129 for screen protector and it came only with a plastic that’s easy to peel off, I thought it would be glass. Other than that everything else is fine👍🏾great packaging and fast delivery ☺️
30 September 2024
iPhone 8 fungerar felfritt.
16 September 2024
Very smooth process
Very smooth process
Got a offer online in 20 seconds. Left the phone and got the money with swish after two hours.
10 September 2024
Great experience
Very satisfied with the whole ordering and delivery process (so easy and fast) and I am extremely satisfied with the phone!
9 September 2024
Phone sold fast payment
I sold my phone and sent it via post. It was a seamless and quick experience.
4 September 2024
I ordered a phone
I ordered a phone, it looks good, it works, but I just turned it on, so far everything is very good! Very fast delivery! Thank you very much!
27 August 2024
Ordered a Samsung galaxy s9 class b
Ordered a Samsung galaxy s9 class b. Phone arrived within in a couple of days well packaged in a nice box with a cable. The phone was like new and i was well pleased with my purchase. Great service from Phonehero.
12 August 2024
Top Service
Phonehero staff saved my phone.
It fell while riding my bike and the screen and battery were broken.
Went to other shops first and no solution was found. When i went to phonehero the staff immediately explained the problem and gave me the right solutions. Once i decided what to do, the problem was fixed in 1 hour. I'm very happy with the service and now i have an almost new phone. Definitely recommended
16 August 2024
Fast delivery and great job with a…
My order was delivered in 3 days and the quality of the product was above my expectations. Good to see how carefully they handle it - the iphone came in a box, quite well protected.
5 August 2024
Price changed after confirmation
30 July 2024
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