Phomo Reviews 

464
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Delicious fresh food. Brilliant Pho experience delivered to my front door. Anywhere in UK. Easy to use instructions. Gorgeously yummy, and I’d order every week. Deserving of 5* as food is super a... See more

Rated 5 out of 5 stars

Ordered from Phomo for a change from our usual Friday night take away and was so glad we did. The different items were packaged really well and recyclable packaging had been used where possible. The f... See more

Company replied

Rated 5 out of 5 stars

We got the night in for two kit, and it was an absolute joy! Making the summer rolls was a really fun experience, and we loved the handy video demonstration too. The beef steak pho was completely deli... See more

Rated 5 out of 5 stars

Perfectly packed and presented, fresh produce that cooked into a truly delicious and filling meal. Pure comfort in a bowl! Very helpful customer services too, who sorted out my delivery date error wit... See more

Company details

  1. Meal Delivery
  2. Asian Fusion Restaurant
  3. Food Producer
  4. Meal Takeaway
  5. Vietnamese Restaurant

About Phomo

Written by the company

Award-winning Vietnamese meal kits made with premium ingredients and available for nationwide next-day delivery and regular subscriptions.

Fresh - We make all our Pho from scratch using locally sourced ingredients so every one is a little different. No preservatives or nasties.

Fearless - Pho is super simple and fast. No need for a whole store cupboard of ingredients to make a simple dish. We've boiled everything down to its soulful essence - you finish it off your way.

Feel good - Delicious tasting and healthy food - we've got you covered! All of our kits are under 500 calories and gluten free. And with our customisable bowls, you can add in, or leave out, what YOU want.

Shop All Pho Kits Shop All Experiences Shop Vegan Shop starters, sauces and sides

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

464 reviews

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4.6

All reviews

(464)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice

Very convenient

26 January 2023
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Reply from Phomo

Thank you for taking the time to leave a lovely review!

Rated 5 out of 5 stars

Delivery on time as described

Delivery on time as described - easy to prepare and ingredients were fresh and great taste

24 January 2023
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Reply from Phomo

Thank you for taking the time to leave a lovely review!

Rated 5 out of 5 stars

Absolutely delicious!

Absolutely delicious!! We will definitely order again….

19 January 2023
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Reply from Phomo

Thank you for taking the time to leave a lovely review!

Rated 3 out of 5 stars

Excellent food, tricky prep & recipes

As usual the quality, amount and packaging for the food was excellent. The Beef Pho was delicious and easy to put together. The only reason I have not given more stars is that the summer rolls were a real pain in the proverbial to put together. I only managed to get a grand total of 2 put together properly as the rice paper was extremely fiddly and over-delicate. Would NOT recommend them to anyone who isn't already a talented oriental chef. The other star was lost because, given that the full recipes are only available from the website, it seems like a real oversight that they are not downloadable or available in a directly printable format.

20 January 2023
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Reply from Phomo

Hi Peter, thank you for taking the time to leave your review. I am sorry you found the summer rolls tricky - we incorrectly received a different brand of rice paper last week and did not realise it was not as good quality. If you can send an email to chef@phomouk.com we would love to send you some of the better ones which we think are much easier to make.

Also - we are rewriting our recipe cards right now to make it easier for everyone. We really appreciate the feedback so we can improve!

Rated 5 out of 5 stars

Excellent

Excellent! The food was so easy to cook and so tasty! Really pleased I ordered. Will definitely be ordering again.

20 January 2023
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Reply from Phomo

Thanks for taking the time to leave such a lovely review!

Rated 3 out of 5 stars

to be honest

to be honest, I found the lack of recipes quite tricky. Everything was packed together and I think that for dishes that require so many ingredients, it needs to be much much clearer. I LOVE the idea of it, but to be honest, for the money its just too bitty/picky etc. Nice flavours tho.

21 January 2023
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Reply from Phomo

Hi Kate - thanks for taking the time to leave a review. We are working on a new recipe card at the moment and I would love your feedback. Please email chef@phomouk.com. Thanks!

Rated 5 out of 5 stars

Great Pho

The delivery was quick. The ingredients were fresh and tasty. The both was especially tasty and I loved it all

20 January 2023
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Reply from Phomo

Thanks for taking the time to leave such a lovely review!

Rated 5 out of 5 stars

Amazing food

Amazing food. Easy to cook and mega tasty. Delivery efficient. Will be ordering again.

13 January 2023
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Reply from Phomo

Thanks so much for leaving this review :)

Rated 5 out of 5 stars

Such a lovely experience getting our…

Such a lovely experience getting our delivery. Fresh high quality ingredient. Clear instructions and a great end result.

The lemongrass tofu was super flavourful (which is a big complement to the often bland ingredient). The prawns were meaty and fresh. I got the chilli and lemongrass oil which I was glad of as I like my broth extra punchy so this let me turn it up a few notches!

13 January 2023
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Reply from Phomo

Thank you for your lovely review - we like the lemongrass oil too for adding oomph!

Rated 5 out of 5 stars

Brilliant, Authentic Pho

Brilliant Pho, authentic and delicious. I ordered 3 bundle kits for a celebration evening and they were enjoyed by everyone. Making the summer rolls took us back to our trip to Vietnam 5 years ago. Easy videos and instructions helped everyone put them together.

The only thing that I would look to improve, would be the amount of plastic that orders the size I did come with. I am sure there are ways to cut down the amount needed, Gousto use substantially less as vegetables are not individually wrapped.

Great customer service, promptly sent out a replacement bowl when I contacted.

14 January 2023
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Reply from Phomo

We are so happy that it bought back holiday memories for you!

Rated 1 out of 5 stars

Too expensive for what it is

Too expensive for what it is. Easier to just order Pho from a local restaurant.

15 January 2023
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Reply from Phomo

Thanks for taking the time to leave a review. We understand that takeaways are a bit easier but hope that the freshness and quality of our dishes are worth it.

Rated 2 out of 5 stars

Bland and disappointing

The broth is bland. Sadly it has less flavor than a store bought broth. I’ve made pho broth from scratch and know the spices and amounts used in these broths and I tasted none of it. Just unseasoned broth. Disappointed! Since this is the biggest part of pho I had to take multiple stars away.

Also, the recipe cards should be included instead of having to go online.

The veggies were fresh. And we’re the only saving grace for the pho.

I wouldn’t recommend and I won’t be ordering again.

14 January 2023
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Reply from Phomo

Thanks for taking the time to leave a review. We do not add any additional flavour extracts or yeast extract to our broths which you find in many other products as we are trying to keep our ingredients natural, fresh and good pho you. I am sorry you didn't find it as strong in flavour as we would have liked.

Rated 4 out of 5 stars

So close to being 5 stars

A few colleagues and myself ordered this for the weekend. We needed to separate so we could take out portions away! I requested the kept all food items packaged as individual but they didn't do this. We had to split all the ingredients between us otherwise would have been 5 stars as the food was amazing.

12 January 2023
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Reply from Phomo

Hi, we remember your order and I am sorry we didn't pack the noodles and garnishes separately as well, I thought it was to be split during cooking and didn't realise it was going to different locations to be cooked - if you order again we promise to get it right! Thanks for taking the time to leave a review anyway :)

Rated 5 out of 5 stars

Beautiful presentation

Beautiful presentation, fresh delicious Pho and rolls! I huge hit with the entire family. It was so fun and bonding to heat up together and then enjoy dinner.

10 January 2023
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Reply from Phomo

Thanks for taking the time to leave a lovely review! We are glad you enjoyed the experience

Rated 5 out of 5 stars

amazing Pho beef broth

Had an amazing Pho beef broth. So quick and easy to make; literally took about 5 mins, start to finish. My 10 year old loved it too, saying “that broth makes everything taste good” and promptly knicked all my beef! Highly recommend Phomo. And for a fairly big guy I was very suitably satiated!

11 January 2023
Unprompted review
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Reply from Phomo

Thanks for taking the time to leave a lovely review!

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