Phoeracosmetics Reviews 

408
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the fast delivery of their orders, with many appreciating the quick service. Many also express satisfaction with the products, particularly foundations and lipsticks, finding them effective and of good quality. However, some people mentioned issues with product quality, such as dry eyeliner or items arriving broken. There were also instances where the received product did not match the color shown online or the ordered item. A few other people also felt that some products caused adverse reactions, leading to dissatisfaction with the company's resolution process.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and experience. Many customers express satisfaction,... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the products as affordable,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just ordered samples of 2 different shades to find correct tone but not quite sure I have got it right yet because the peach one was out of stock and am thinking that might be the right shade for me v... See more

Rated 5 out of 5 stars

So glad I got the colour I've been trying to get off Amazon so long never thought to go straight to your shop so really pleased love your lipstick and colour x


Company details


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3.7

Average

TrustScore 3.5 out of 5

408 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(408)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am 78 and still like to look…

I am 78 and still like to look presentable and groomed. I have brown age spots/sun damage and some red areas. I have never in all my many years of wearing foundation found one expensive or otherwise as amazing as Phoera. I use both foundations, full coverage and the lighter one in a tube, depending on the occasion.
Since internet years I have bought many foundations with many promises. All BS Finally I found Phoera which does what it says and the colours are great.
Thank you Phoera ❤️

2 May 2025
Rated 1 out of 5 stars

NEVER ORDER FROM THESE PEOPLE

They do not have a customer service department so you are out of luck if something goes wrong. I received the incorrect color and they basically did nothing, said too bad you opened the shipping box - yes the shipping box !!! So we can’t help you. I said how am I to know you sent the wrong color ? Any way they then ignored my emails after telling me to order again. NEVER AGAIN…Poor customer service gets you nowhere today.

11 April 2025
Unprompted review
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi Please can you confirm you ordered from our website, by providing us your order number? Our Customer service is always helpful in case of wrong item being sent. If you can confirm you purchased from www.phoeracosmetics.co.uk. We are more than willing to resolve this issue.

Rated 1 out of 5 stars

Missing items/Lack of response…

I ordered 3 foundations on 20th March but only 1 arrived.
I contacted customer services immediately and got a response 2 days later apologising and told they would resolve this as soon as possible.
After 4 days of waiting I emailed again to only receive another apology and again was advised the items would be sent out along with some free samples.
After another 4 days of waiting I emailed yet again to be told they were sent on 27th March. I was advised they would check with the dispatch team and get back to me.
To date, 15 April, I am still waiting for a response and my missing items costing £20.97 but only received 1 foundation (£6.99).
I have used this website previously and have never had a problem but waiting 26 days since ordering and no satisfactory result from my complaint is not acceptable.
**************
Since writing the above review I have emailed them again on 27 April and to date, 01 May, I have had no response or received the missing items.
**************
PhoeraUK responded on 16 May asking for my reference so they can look into this matter so hopefully after 2 months I may get a positive result from my dissatisfaction. Only time will tell!

22 March 2025
Unprompted review
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi we are very sorry to hear about your experience, this is unacceptable. Please can you provide us your order number so we can verify you order details and look into this matter urgently for you.

Rated 1 out of 5 stars

I ordered ages ago and despite…

Update - they finally got back to me to say the item was out of stock and they will refund me. This is totally untrue as I ordered the same item earlier today but the have tripled the price, it was approx £4, now £10?
I ordered ages ago and despite contacting the company I've still not received my goods.
They asked for additional information which I supplied and have chased up again, still nothing.

28 March 2025
Rated 5 out of 5 stars

My go to


I’ve been using the foundation for about a year now & it’s the best I’ve used. My skin looks flawless & I wouldn’t use any other.
Perfect

6 January 2025
Rated 1 out of 5 stars

My order never arrived

My order never arrived

1 November 2024
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi We have looked into this for you the Royal Mail 24 tracking shows your order was delivered on the 04 November 2024. Here are the tracking details: Royal Mail tracking number
3205391260005D5F11422

Rated 5 out of 5 stars

Convenient for Colour Testing!

With so many skin hues it’s difficult to buy online. Having access to trial packs meant I could buy the right colour, more companies should do it, there are multiple reasons why people aren’t able to access shops in person.

28 October 2024
Rated 5 out of 5 stars

Teresa 56 ireland

Love love love the foundation and the price is amazing. Better than a lot of high end foundations that I have tried. And just recently I tried their powder....works really well under the eye area.fantastic products all round.

27 September 2024
Rated 5 out of 5 stars

You have to try this foundation it’s amazing !

Absolutely the best foundation I have ever tried ! Forget about the huge brands with huge prices , I have tried them all , and along comes this little bottle of the most perfect light fresh glow . Can be used without any other product as it gives buildable coverage is not greasy or heavy feeling it’s just a miracle product. I am 55 yrs old I do have good skin but this gives my skin a healthy , youthful glow that lasts all day long . Try it you’ll be hooked. I’m on my fourth bottle. Love it

10 July 2024
Unprompted review

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