Phoeracosmetics Reviews 

410
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Many customers frequently praise the products, describing them as amazing and of good quality, with particular love for items like lipsticks and foundations. Reviewers consistently highlight the fast and efficient delivery service, often noting how quickly their orders arrive. However, some customers also noted issues with product quality, such as items arriving damaged, broken, or being dry and unusable. A few other people also felt that the product's color or type did not accurately match the online representation or their order.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and experience; many customers praise the... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the products as amazing, good... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly the products are amazing. However the blush I ordered was smashed in transit. So when I opened it it went everywhere. Delivered quickly. Very expressed and definitely ordering again. T... See more

Rated 5 out of 5 stars

I've been using phoera cosmetics for a good while because they are good quality, fairly priced, vegan. Promptly delivered, all good.


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

410 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(410)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Pump action

The pump dispenser doesn’t work on the foundation you have to take the top off completely and manually get it out that way it’s not the first time I’ve encountered this when I’ve bought it before

15 February 2022
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi we are sorry to hear you have had a problem with our foundation, please confirm if you have unlocked the nozzle by turning it anti clock wise.

Rated 5 out of 5 stars

Highly recommended

Having ordered from this company many occasions, I was disappointed to find items missing from my most recent order. However, after emailing the customer services to explain, I received the missing items two days later.
I would highly recommend phoera product's and have always been happy with items I have ordered

7 January 2022
Rated 2 out of 5 stars

Products are poor quality

Products are poor quality, would be better getting stuff from drugstore

Order number is PHOERAUK6580. Foundation did not go on well and dried my skin. The matte waterproof lipstick came off very quickly. The mascara was clumpy. I have yet to try the eyeshadow or soo glow but I'm not in any rush to do so.

5 January 2022
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi we are very sorry to hear this, we see you are not a verified customer, which product is it that you purchased also please confirm your order number so we can check if you ordered from us. We will do our utmost to get this issue resolves for you.

Rated 5 out of 5 stars

Fantastic products.

Absolutely love the products. Mascara, foundation, brushes, eye shadow so much I immediately ordered more. Reasonably priced and great quality. It’s so important to me that they aren’t tested on animals. Sharon Meenagh

4 January 2022

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