I had a great call today with Michael and he answered all of my questions and concerns. I'm excited to get our phone scripts updated and look forward to a great working partnership. He helped me under... See more
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Company details
Written by the company
PHMG helps businesses around the world revolutionise customer connections by uniting audio, strategy, and technology to deliver unmatched customer experiences.
Contact info
Oakland House, Talbot Road, M16 0PQ, Manchester, United Kingdom
- client-care@phmg.com
- phmg.com
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Hasn’t replied to negative reviews
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Fab company!
Fab company. Always great service and friendly staff that are proactive and on the ball. Highly recommended
Luigi did an excellent job maintaining…
Luigi did an excellent job maintaining contact throughout the creative design phase of the set up. He did a wonderful job at listening to my vision and following up to ensure our project was completed quickly and efficiently. Thank you PHMG for making our insurance agency sound professional and genuine!
PHMG call with Michael T
Detailed in his questions and ending call with a summary of our discussion.
I’ve really enjoyed working with PHMG
I’ve really enjoyed working with PHMG. The team is supportive, easy to communicate with, and always goes the extra mile to ensure everything runs smoothly. Their service and dedication make them a great
Very responsive when I needed to get…
Very responsive when I needed to get new ads scheduled.
Super Helpful
We have used the Company for some years now and the service is always spot on
Really good experience working with…
Really good experience working with Patrice.
Great Service!
Always professional and great service! I would recommend PHMG!
Excellent Service
Michael Thornton was thorough and very efficient. He communicated all aspects of the service clearly and explained procedures eloquently. It is a pleasure to work with Michael.
Weird experience
Weird experience, weird "customer service"
In the time that we were under contract with them my point of contact changed 6 times. I never knew who I should reach out to and their website is not useful. When we let them know we did not want to renew our contract with them, the boy who said he was client care rep got very defensive and weird. He was trying to bully us into keeping services from them but to be honest their services are not even close to worth the money for us. My biggest complaint though is that they are completely ignoring my request for written confirmation that they do not need anything more from us to cancel and instructions on what to do with the equipment we have from them. Very unprofessional and just straight up weird. I've read a lot of reviews from people that sound like they've had very similar experiences with them. I would seriously caution anyone considering their services.
Megan ROCKS
Megan, our account manager is wonderful. Quick to respond, proactive in approach, and gets work done. Enjoy my work with her.
Worked with Ethan all postitives
Seamless and Efficient
PHMG was a pleasure to work with. They are professional and efficient. A few brief meetings to discuss our needs and they delivered exactly what we were looking for. Luigi was a great project manager and ensured that the implementation was seamless. There was absolutely no disruption to our phone system or business in any way.
Lorna and PHMG are fantastic!
Lorna is my rep, and she is fantastic! Super efficient, thorough and conscientious! I love my PHMG messages, and the professional, high-quality image it provides for my company. It has been a joy to work with this company!
I was unaware that we had a contract…
I was unaware that we had a contract with this company when I took the Business Over, even though we had used them for 10 years. I missed the cancellation deadline; it was rolled over for another 36 months, and they refused to cancel! I agreed it was my mistake, but they said they would not cancel and would continue charging for an unwanted service, which they did for 3 years.
They have no loyalty or understanding. I am sure there are better companies out there.
It's all about the experience!
Christopher Grant was engaged and pro-active with helpful tips and insights. (He also has a fantastic accent which is delightfully fun!)
Great Customer Service Experience
Lorna, our Acct Manager, goes above and beyond to help us out with all of our needs and questions.
The team responded quickly and assisted…
The team responded quickly and assisted professionally.
Great team and support at PHMG
working with our account manager, Alastair is great, he's fun and friendly and is extremely helpful.
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