PHMG Reviews 

I was deeply disappointed by my experience applying for roles at PHMG. Having carefully reviewed the job requirements and believing that my qualifications, skills, and experience aligned well with the positions advertised, I had hoped to be given at least the opportunity to demonstrate my suitability through an interview.

While I understand that recruitment processes can be highly competitive, what I found most discouraging was the complete absence of any opportunity to discuss my application or receive meaningful feedback. Being rejected without an interview left me feeling that my experience and potential contribution were never fully considered.

My disappointment is not simply about not being offered a position; it stems from the fact that I was denied the chance to present myself, explain my achievements, and show why I believed I could add value to the company. A brief interview or constructive feedback would have provided clarity and reassurance that my application had been fairly assessed.

As a candidate who invested time and effort into the application process, I believe that transparency and engagement are important aspects of fair recruitment. The lack of either has left me questioning whether my qualifications and experience received the consideration they deserved.

We have been working with PHMG for a while, great company and great customer service, really taken out business to a new level!

With in a very short period of time, PHMG created a unique audio brand for the company I work for.
PHMG did their homework on establishing who we are and a product to continue and grow going forward
What a great way to advertise!!
All various PhMG staff were easy to work with, very warm and polite, and efficient through the various stages in creating an audio product that represents our company.
Our office is very pleased with PHMG.
Thank you!

They were absolutely the worst to work with from top to bottom. the latest problem was that I discovered that they had gone in a changed things in my Voip settings and as a result, my voice mail system was not working. absolutely nothing about the customer experinace has been enjoyable and productive. an absolute waste of time and money.

Alastair Willis at PHMG is Amazing! Alastair continues to impress and keep me on track with his Account Management, allowing me to focus on other parts of my business remit. The IVR's produced for our business are received promptly and with recommendations for effective messaging. 5 Star Service for PHMG and Alastair Willis. I would highly recommend!!!

Straight up crooks. Trap and bill the client is how they work. The auto renew for 36 months…even when I had cancelled it wasn’t within the 30 days before renewal timeline. So just when I thought I was clear of these guys…boom billed for 3 years more.

There was promise of rotating recordings seasonally, did not happen. Real problem was when I advised that I didn't want to renew they immediately terminated my contract and charged me the balance owing through the end of the contract, months in advance. I've been advised my account has moved to the credit care team - even though ALL payments have been made timely

Great creativity in creating our signature sound logo for our on hold message and easy to work with for updates throughout the year. Very professional work...they take your business to another level!

We've been working with PHMG for our auto-attendant setup and on-hold marketing productions, and the experience has been fantastic. Bailey was especially helpful today — she took the time to review our current productions and proactively offered to spruce them up to better fit our cadence. It's that kind of initiative and genuine care for the client that really sets PHMG apart. Bailey is attentive, knowledgeable, and makes the whole process effortless. Highly recommend PHMG to any business looking to elevate their phone presence!

We have regular catch ups with PHMG to ensure our messaging/scripts our up to date and relevant. We recently added a new script to our voicemails to inform clients of a charity challenge the team were taking part in, and this resulted in a large donation to the charity being made. This proves that ensuring your messaging is creative and current is really important and works! Thank you.

My onboarding rep was Paula Carruthers and from start to finish, she made the whole process super easy. Any time I had any questions or needed to make some changes, PHMG was there to help. I highly recommend PHMG

We needed to obtain an urgent recording for a new business project that we were undertaking and PHMG rose to the challenge. Not only was this produced within 24 hours of asking, we were given two options to choose from. Thanks to Tanya and the Production Team for pulling out all the stops to help us...again!! Would highly recommend!

We're very excited on what this company has to offer. They truly see vision of making our patient experience high quality.

PHMG Are fantastic! Super easy to work with and get it right every time

Their strongest feature appears to be the contract itself, particularly the part where it renews indefinitely, seemingly without notice. While the agreement states that notifications will be provided, that was not our experience; instead, we were informed that notifying customers isn’t feasible due to their volume.

When recordings are available, the quality leaves much to be desired. Use caution when enrolled in autodraft, as billing amounts change unpredictably, making consistent budgeting difficult. Communication is also quite selective; contact tends to occur primarily in the weeks leading up to a payment due date, and is otherwise notably absent. Additionally, most of their positive reviews suspiciously seem to follow a script.

Luigi De Gouveia made the process seamless. He listened to our concerns and made requested modifications in a timely manner. Very helpful to have a transcript of the audio recordings for review purposes.

Professional and reliable service. Thank you.

BEWARE!! Local sales rep Bryan Hartzell came to my office, made a pitch, advised I'd need 48 hours to review and decide. Offered the phone service at 30-50% off the original offer, accepted the offer. I was handed an internal form with subscription acronyms and ACH. While filling out the guy behind me proceeds to tell me the actual terms and conditions (3 year contract +). He was in my office for over an hour but the actual pitch and form filling lasted 3 minutes and he was out the door so fast. I went back to my desk and sent written cancellation and by. Bryan Hartzell responded same day and told me essentially it was out of his hands, that the corporate team would review and decide if they would release me from the contract. Since I've received nonstop calls from multiple people throughout the organization. Today, 4/29/2026 I received a call asking why I cancelled (implying my cancellation was completed) only to advise the call had been recorded and would be escalated to a corporate team to determine if I will be released from their terms. What terms? The local AZ rep Bryan Hartzell didn't present terms until the last 60 seconds in my office, folded a terms sheet stuffed inside a logo box. I cancelled within a few minutes and you'd think this was a major corporate deal. The shakedown here is crazy. If you're not aware what PHMG does, they provide jingles for your office/business phone.

A good experience.
Questions asked and answered. Solutions provided.
Polite, professional & attentive.