PH Jones Reviews 

Very polite workmen. Treated property with respect. Told us everything they were going to do. Alan, Grant. Helen and Stey were all very lovely people. They are assets to the company Would highly recommend using this company. Sue Wigan

Seriously !!! Brighton & Hove council have taken out a contract with these unreliable time wasters -

Twice we have awaited in for this company ALL DAY total no show. How many times will this happen for a gas safety check?

Tomorrow they are due yet again, they have phone numbers to ring both my son & I .. lets see if we are 3rd time lucky...
Totally at their mercy because we have zero say in who is contracted to do any work within a council property.
The last company was great, reliable and always kept appointments.

I had the pleasure of meeting the gas engineer, Ashley today, to fix my boiler, as I was getting no hot water or heating. In the past 30 days, I have had 4 callouts to rectify this problem. Someone would look at it, tell me what the problem was,(which was I have a pipe leaking in the property, but not actually look for leak), they would restart the boiler, but not check where the leak was coming from. So the same thing would happen again. Ashley showed me what to do to make my hot water and heating come back on and also found the leak in the children's bedroom, he tighten up the pipe. Thank you Ph Jones for sending him. he is polite, friendly and well mannered. He is an asset to PH Jones!

The engineer Abdullha turned up within the time agreed and was very respectful of my property. He replaced my heating/water switch efficiently and quickly. He was very professional, polite and friendly. Very happy with the service

I gave PH Jones a 1 because that’s the lowest I can possible give. PH Jones are the worst gas service company I have ever known. They book in gas service appointments and don’t turn up, I have a boiler leaking and they have said they would attend after booking in an appointment for an annual gas service at the beginning of January, Alas, they never turn up, you call then prior to make sure they are attending and then nothing, their company is dangerous and they will only be stopped when someone looses their life due to their incompetence. I just don’t know how they get away with playing with peoples lives, their engineers are mostly amateurs.. it’s best to call consumer law and rights to see what you are legally entitled to from these cowboys. It’s a common occurrence for the past 4-5 years of this kind of behaviour, they will come to your property, take a picture of your frontdoor to say they have attended and never knock the door or ring the bell. Making it look as if you are the issue… that’s what they are doing and it’s covered up by the company, they also will call you once and ring off as it will register on your their phone and not yours as proof of them trying to call you…I have let friends and family know that if anything happens to us due to the faulty boiler they are totally responsible… it’s illegal and immoral what they are doing to people and are getting away with it… I’m reporting them to trading standards, they shouldn’t be allowed to operate. I had an engineer from PH Jones come out a year ago he didn’t even know how to service the devices and didn’t know how to use the tools he was given… this ‘amateur’ was holding the chimney smoke tester the wrong way round so the smoke was filling the room and and not being drawn up the chimney and out and then said it’s not working, therefore he wanted to switch of my heating totally saying it was defective!!!!… I quickly realised his incompetence and told him to leave and got onto head office and made a complaint, they had to send out a senior engineer to do the job. It’s consistent failures which will cost lives and they will be sued. Too many of them don’t know what they are doing…..report them to Trading Standards/Comsumer Rights or the Energy Ombudsman and they will direct you in the right direction, these complaints on Trust Pilot are of a very serious concern….serious safeguarding issues going on.

Very helpful friendly staff

Disgusting service my mom has been without gas central heating and hot water for five weeks now.she suffers copd and its making her poorly .five different workmen have been out and still the problem remains .Every workman who as been as just fobbed her off and said they can't repair due to different reasons.this is out of control now how they can leave a woman in her 60s with health conditions this way .The electric blow heaters they have left her she can't afford to run .It just seems to be a never ending problem and PH jones am not getting this problem resolved 😡

wasted time over and over and over and over again. 65 hours of waiting over 13 visits in 1 year . the call out charges alone could have bought 2 brand new boilers. 7 visits for a 50 pence washer in april. now 6 visits in december for a sensor. ph jones are hiring gas engineers with only 1 year of college then wondering why repairs take 4-7 visits? the counsil have giving these morons contracts all over the UK . makes me wonder who in the goverment owns brittish gas shares

This company is a joke , they are liars , its the second time they have lied that the engineer came and he got no access, last few months one of them came and said to me he will be back in an hour or two, but never came back, i rang their office and the person I spoke to said engineer didn’t get access, they are crap company whoever runs that company doesn’t even know what they are doing, very unreliable, i don’t know why Dudley Council use them, liars

Was due a service on my boiler, all booked and on the day engineer calls to say they've run out of time. Not a problem, grateful for the heads up. I call ph Jones direct and the nightmare starts. First lady advises she'll get someone out next day, great, text confirmation comes through it's scheduled for 29th. I call back and get a rude lady by the name of Carly. Sticks me on hold half way through my sentence, has no interest in giving customers a nice friendly experience. So frustrating when you know if the service isn't done soon your gas will be shut off and without heating and hot water soon enough. Finally she comes back and when asked why she put me on hold while I was talking, grumpily replied, I'm not arguing with you. Which is fine I don't want an argument I want an honest friendly conversation to organise a boiler service before Xmas and before I'm left without gas over Xmas and having to arrange an emergency repair.

Enquiry was responded to quite quickly. Elle was able to give me an update on the outstanding job. Would have scored the chat with 5 stars if the customers name was used (makes it more personalised). Also we could have been offered temporary heating whilst waiting for an engineer especially as the customer is vulnerable.

If I could give no stars I would.
As arranged by my landlord, they were due for an annual check on my boiler, but didn't turn up. They didn't notify me of an issue or reason why they could not attend. This is not the first time PH Jones have not attended my property when they were supposed to. If I was looking for a contractor these charlatans would not even make it on the back-up list of possibilities.
They should be ashamed of themselves & the service they are supposed to, but consistently fail to provide!!

Swift, efficient, helpful

Very lazy so called worker's standing around on their phone knowing they work the council it's understandable

I liked how quick the response was from the agent. I liked that it did not take long to be put through to an agent. I did NOT like that only part of my request was granted. I did NOT like that the agent told me I would receive a text when the engineer is on route an that there would be a tracking link sent to me also for the engineers arrival, HOWEVER at the end of the conversation when I asked about receiving the text she changed her tune and told me the message or call is not guaranteed. This made me angry and let me down alot as I am registered disabled so I mee the extra notice to make sure I can get to the door to let the engineer in. The agent Julie completely turned a great help into an anxiety nightmare

If i could give this company no stars i would.
British Gas should be ashamed of themselves associating themselves along side this shambles of a company!!
I took a day off work and was sent a text to say an engineer would be at my premises between 8.00am - 8.00pm. No one turned up!! No call or text.
Some idiot came the next day "the Saturday".
I was at work.
I then had to take another day off work for the 2nd time to wait in for the engineer.
He came and had an awful attitude from the start.
I have been told a part needs ordering and he will basically patch it up. I asked when does he think the part will come and he said "i don't know"
This is a leak were talking about. Unbelievable!!!
I have now been left with a patched up pipe which still leaks, a bucket underneath it and no idea when this so called part will come???
If you are a customer with British Gas and PH Jones are the ones that come out to fix any issues you.
I suggest you cancel any contract you have with British Gas, as the service you receive from PH Jones is appalling.
These reviews are definitely true, as i have experienced these issues.

We are disabled with 2 kids and had to ring yesterday to our council for an emergency call out as our boiler was all of a sudden leaking and we were unable to turn it back on so we had no heating or hot water. We waited all day in jackets, blankets and whatever else we could find to keep us all warm for a man to just turn up at about 5pm (I was ringing the council to chase aswell) he was literally here for about 5 mins and checked the boiler, contained the leak and then came down and said that nothing could be done on a emergency call. Surely they should be well equipped or prepared for this sort of thing to happen ?? When I asked if I need to call today he just said that I will be contacted. I then said but how am I meant to keep warm ? My kids need baths ready for school, for him to ask if we wanted some heaters….well they don’t do much, your still freezing cold and there is no way to make water hot aswell for my kids. Just feel like we were an inconvenience to the man who came out, and he was rushing to go home. We have still got to wait until tomorrow for the parts to be received and then they will come back out and fit them tomorrow evening. I just hope whatever they do works because we are meant to be priority due to our illnessed

ph Jones serviced and repaired my boiler thought they were ok but Wednesday night my CO2 detector went off so I rang the emergency number they came out and caped my gas I went to A&E THE next day to GET MY blood CHECKED 0.02 was the reading. anyway I'm waiting for operations on my knees so I need heat I can't afford to run the electric heaters they left me so it is day 2 but my third night without gas shame on you onward homes and ph Jones

Absolutely shocking company.
2-3 times they have ordered the wrong parts, change parts that don't changing according to the next energineer that comes out. Supposed to be on an emergency call out. Don't come out, don't update that they will not be there, always say the guy had a meeting. Yeah righto. This happens regularly. Bunch of useless...

First class, brilliant from start to finish. so refreshing to have things made simple Ellie was very quick sorting my appointment out