PH Jones Reviews 

Just want to thank you for a fantastic job at my home last week what a team!

Lynda Cook

😡 If I could leave a 0 star I would 😡

Absolutely shocking customer service, I reported a leak and was told it would be classed as an emergency and they would be here in 4 hours. After numerous calls and 8 hours later the engineer finally turned up. Customer service just lied and fobbed me off. Communication skills from the reps is extremely poor. I’ve raised this issue before but their communication skills have NOT gotten any better.

However the engineer who attended my property was polite, knowledgable and honest,

I would not recommend PH Jones

Fantastic service , fast and efficient service

The service I received from one of your colleagues named rick was outstanding he delt with my request strate away x

Even though I had to wait in all day,. engineer was super polite and explain everything to me so satisfied with result and would recommend

In half of the month received a letter with date of end of the month with time between 12:00 pm till 5pm. And nobody come. And could not give any message that they will not come.

Absolutely shocking been without hot water and heating now 3 weeks first engineer didn't even touch my boiler said he couldn't do it, been passing job back to council twice saying it's not down to them, then when I did make appointment for them to come out and fix it the engineer didn't turn up twice now, now out of hours to call either to chance it up until next day, never use this company, I have to I've no choice as I'm a council tenant 😡 absolutely disgusting customer service

Really disappointed with phjones, never had an issue with the workmen but the customer service team are shocking , had my annual gas service appointment through, rang them so say we were on holiday for 2 weeks so they'd have to come after , apparently that couldn't be scheduled but I would get a random appointment through if I left it, I then got a very upbrupt answer phone message saying I have to be in! Anyway we were away theu still sent someone an I had letters through the door , new appointment for between 8.30 an 12.30 today an a no show! Ridiculous!

Very reliable extremely happy with their service always on time and within a 2 hour window for me as I’m unwell

Michael Beaden, registration No 655173
He came to check on my boiler after we had a insurance with Domestic and General. He keep checked and ordered the part and also did a service. He is really good and knows his work.

I've had no hot water for year you been around to do half the job you've not been back your cowboys same as council girl employing you and British gas I'm sueing you for negligence and council

Was able to change my appointment online with no issues very easy to use.

Absolutely evil scum broke into my house when I was in hospital looking after a dying father they don't ring u but thanks because I can say I'm not allowed a job because of these cowboys

Was going to get our boiler replaced by this company until the neighbour above us was getting theirs done and the two guys who were removing it took a massive short cut and didn't check the pipes under the floor and caused it to flood our ceiling as we live under our neighbour and destroyed our very expensive light fitting and our 70 inch TV. We showed the guys what they had done and they said ( which I have on camera) British Gas will pay for all damages though their insurance and gave us their bosses name ,number and email by the name of Craig Darge who actually had the balls to say it's not their fault ? I mean come on ,WHAT?? We are going to be doing reviews on numerous site to get people to see these reviews, we are currently in the process of legal action with an excellent lawyer because they had the cheek to close our case via email. Why tell us that British Gas will pay for damages (which we have the guys on camera saying this) then Craig Darge avoid and dismiss this ? Don't worry, you'll be hearing from our legal team soon enough because you avoid helping us and our damages as much as possible.

Very abrupt customer service representative

Anushika and Eva, where very helpful. Thank you !!!

Absolutely abysmal company. So bad that my housing association had that many complaints about them they didn't re-new the contract. The engineers should be wearing stetson hats and spurs on their shoes. A gas boiler annual check takes about 30/45 mins. Part of that job is to go into the loft to check the flume. After 5 mins they left, so the boiler passed and they never even went into the loft area. Plus not turning up and then getting threatening letters to say you didn't let them in. Cards through the door which they sneakily placed in the letterbox without knocking or ringing the doorbell. So glad when my association got rid of them.

Agent was very helpful and efficient. Website is a bit dodgy. Links don’t always work

Excellent service and quick, I took my Purgeot van pump for them to fit a vacuum valve and to test the pump they did an excellent job.. thanks again Lads.