Needed to update my cat's microchip address details for months, finally went on the website and I honestly got confused, called them just to be safe and Kim was a wonderful help!!!!! She followed alon... See more
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See what reviewers are saying
Rang them this morning to change the address details as we moved house. Was charged £6. Absolutely disgusting. How greedy?? My other cat is on the home again database which is 100 percent free! My adv... See more
Company replied
Needed to change microchip details of a UK based cat with current owner in New Zealand and new owner in France on a tight deadline. This could have been a disaster and wasn't without hiccups but luc... See more
Company replied
I honestly cannot praise these guys enough. I’ve had a difficult and stressful time trying to sort out many issues with trying to travel with my dogs, (thank you Brexit!) misinformation, and unhelp... See more
Company replied
Company details
Written by the company
The Official UK PETtrac MicroChip Database is a 24 hour a day, 365 day a year MicroChip reunification database maintained by AVID Plc, pet MicroChip products
Contact info
PO Box 190, BN7 9GD, Lewes, United Kingdom
- 01273 408721
- pettrac.co.uk
4.0
Great
220 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
I register microchips with Pettrac for two foreign dog rescue charities and I regularly have to contact their lovely customer services team for help. Everyone in the team is so friendly and helpful, extremely knowledgeable and nothing is ever too much trouble. Something which is really important to me is the fact they always respond very quickly to enquiries. I really value the wonderful service which they provide and wouldn’t use anyone else.
2 February 2023
Unprompted review
Reply from UK PETtrac Database
Good morning,
Many thanks for taking time out of your day to leave PETtrac a review. We are really pleased to hear about your experiences and thank you for using our services.
Kind regards,
Ben
Excellent 5* Company.
We are a sighthound rescue and, as such, deal with many microchip companies. I can honestly say that PetTrac is the best of all. Always courteous and helpful. Dogs are registered quickly and easily. Their service is excellent. I only wish the other chip companies were half as efficient and capable as PetTrac are.
1 February 2023
Unprompted review
Reply from UK PETtrac Database
Hello Laurie,
Thank you for taking the time to leave PETtrac a review. We are delighted by your comments and we will continue to work hard to maintain these standards.
Kind regards,
Ben
I am a trained microchip implanter and…
I am a trained microchip implanter and a qualified veterinary nurse so have had 20+ years of dealing with different database companies and i can honestly say that PETrac are one of the best I have dealt with. Ben is always very quick to reply and help with any questions that I have and is super friendly to deal with both other the phone and via email.
27 January 2023
Unprompted review
Reply from UK PETtrac Database
Good afternoon,
Many thanks for your review of PETtrac. We are delighted by your comments and we will continuously strive to provide friendly and efficient customer service.
Kind regards,
Constance
Total service failure
I teach Service Marketing at the University of Exeter. I am going to develop my experience with this dreadful outfit into a full blown case study. After 26 days I am no nearer getting my dog’s micro chip transferred to me. This company is (1) unhelpful (2) utterly disinterested (3) non-customer focussed (4) incompetent. Along with the Royal Mail they must rank as one of the worst organizations in the Western Hemisphere.
1 January 2023
Unprompted review
Reply from UK PETtrac Database
Dear Richard,
Many thanks for your review and I am grateful for your time over the phone this afternoon.
As discussed, I am sorry for the frustration caused. We pride ourselves on providing efficient and high quality customer service, so I am sorry if you felt let down during this process.
Hopefully I have been able to explain the delay in the transfer process being completed as we are yet to receive the confirmation back from the previous keeper to authorise the change of details. As advised we are taking additional measures to try and chase this up but if we don't receive this, the transfer will be completed after the 28 days.
We take your feedback on board and will continue to try and improve our services moving forward.
If we can be of any further assistance please do not hesitate to get in touch.
Kind regards,
Ben
Easy site
When I brought my 3 dogs they all had been registered to different microchip companies (prior to me owning them).
I had trouble with someone finding out my accounts and had dissolved my details on them. So I sporadically now check up and make sure all the details are correct. I have been able to update details (change of address etc) and find this company and website very easy to navigate with no problems.
In this day and age I love that everything can be done efficiently online and not have to phone up and chase the company.
1 January 2023
Unprompted review
Reply from UK PETtrac Database
Dear Rebecca,
We are really grateful for you taking the time to leave PETtrac a review.
We are glad you find the PETtrac easy to use for managing your pet's microchip registrations.
Kind regards,
Ben
Helpful staff
Helpful staff, and prompt service
However, was not aware of the payment charge of £12.00 to transfer my cat's microchip to them which i had him since 2011
23 January 2023
Unprompted review
Reply from UK PETtrac Database
Dear Mark,
Many thanks for taking the time to leave PETtrac a review, we really appreciate it.
I am really pleased to hear we were able to help.
Apologies if you were not made aware of the charge for changing the microchip across to our database from another. To confirm this charge is just for the transfer over to our database and there are no monthly or annual fees for the registration of the microchip on the 24hr PETtrac Database.
If you need to make any changes to your telephone numbers in the future this can be completed with us free of charge and there is only a small fee for a full change of address if you were to move.
If we can be of any further assistance please get in touch.
Kind regards,
Ben
Very helpful when I called up and had a…
Very helpful when I called up and had a querie.
THank you for helping me and being so quick on answering calls.
7 November 2022
Unprompted review
Reply from UK PETtrac Database
Hi Richard. Many thanks for your review.
I am really pleased we were able to help and glad we didn't take too much of your time in the process!
Kind regards,
Ben
Great Service
PETtrac were amazing when transferring ownership of my dog. I had filled out the forms and sent by post, a few days later I got an email for payment and that was it. Could not be more simple. Thank you for everything.
3 November 2022
Unprompted review
Reply from UK PETtrac Database
Hi Robert. Many thanks for taking the time to review PETtrac.
I am really pleased you found the process simple!
Many thanks,
Ben
Fantasicaly easy and great to be able…
Fantasicaly easy and great to be able to transfer ownership details from the date the animals leave. Great to get a real person on the phone who can help (i made silly typos and they sorted them immediately)
21 October 2022
Unprompted review
Reply from UK PETtrac Database
Dear Alice. Thank you for your review.
I am glad that our services help with your requirements. Our customer service team are always on hand to provide assistance if and when required.
Many thanks,
Ben
Only used them recently and I am 100%…
Only used them recently and I am 100% satisfied with the product and the service.
18 October 2022
Unprompted review
Reply from UK PETtrac Database
Dear Christina. Many thanks for your review.
I am really pleased to hear you are happy with everything.
Many thanks,
Ben
I highly recommend PETTrac
I highly recommend PETTrac, Ellen was extremely helpful when I had an issue with PETLOG. Fast response and very easy registration. Great team and I'm happy with their service.
28 September 2022
Unprompted review
Reply from UK PETtrac Database
Hi Kat. Thanks for taking the time to leave a review.
I am really pleased that you are happy with the service and recommend PETtrac.
Kind regards,
Ben
Fantastic customer experience from support agent John…
Called into the customer support centre to update details. Telephone agent John was a superstar! He was friendly, efficient, and even gave advice on what to expect having updated these details, and how I could make future updates online should it be more convenient for me to do so. Fantastic experience!
22 September 2022
Unprompted review
Reply from UK PETtrac Database
Hi James. Many thanks for your review.
I am pleased to hear John was able to help.
Kind regards,
Ben
I registered with PETtrac and Simon was…
I registered with PETtrac and Simon was most helpful. Thank you.
12 September 2022
Unprompted review
Reply from UK PETtrac Database
Hi John. Many thanks for your review.
I am really pleased to hear we were able to help.
Kind regards,
Ben
Bought my puppy of a friend which was…
Bought my puppy off a friend which was registered with petTrac. My other dog is with another company and that was instantly transferred, not this time ! Up to 28 days ! So you pay a fee (didn't last time ) which is fine but 4 weeks to transfer! My friend received a letter but when phoning today 3 weeks after I paid the transfer fee they tell me they have recieved nothing when I know it was posted back. Its a terrible service. Then told if they don't hear anything by the 25th of this month then it will transfer automatically. Plz if you have a choice go with another service provider! Avoid!
15 September 2022
Unprompted review
Reply from UK PETtrac Database
Dear Kim,
Many thanks for your review. I am sorry that you are unhappy with the service.
Unfortunately the microchip cannot be instantly transferred online without verifying with the current registered keeper. When attempting to contact them, we do allow a period of up to 28 days for the current registered keeper to get back to us just in case they were away or uncontactable sooner and they did need to flag with us any issue before changing the microchip over. However, if after this time we have yet to hear back from them, the transfer would be completed. This is only required on the assumption that we have not already received written evidence to support the change of keeper and as soon as we have this or authorisation from the registered keeper directly, this process will be completed.
Please be aware that during this period, PETtrac does hold the details of the new keeper just in case anything were to happen to the animal during this time before the transfer has officially been completed.
I am guessing that for whatever reason, we have yet to receive the written authorisation from the current registered keeper. We do accept this in the post or attached to an email, so I am not sure which method they have sent this to us and the reason why it has not been received.
I would be happy to look into this for you to by making further contact with the current registered keeper to offer an alternative way to provide the authorisation. If you are able to email updates@pettrac.co.uk with the subject ' Trustpilot - FAO Ben' with your pet's microchip number, I will get on this for you right away.
Kind regards,
Ben
What a wonderful company!
I honestly cannot praise these guys enough. I’ve had a difficult and stressful time trying to sort out many issues with trying to travel with my dogs, (thank you Brexit!) misinformation, and unhelpful people leaving me tearing my hair out, and it has been an absolute breath of fresh air to speak to both Ellen and Simon at Pettrac. Genuinely friendly and so helpful and reassuring, I really wish more companies had their attitude and ethic. Thank you so much! You both made my day x.
Pettrac, your people are incredible. Well done!
12 September 2022
Unprompted review
Reply from UK PETtrac Database
Hi Sarah. Thank you for such a lovely review.
I am really pleased we were able to help take some of the stress away. Hopefully everything is now sorted for you.
Many thanks,
Ben
Located the stolen dog
Thanks for the PETtrack we were able to locate people who tried to change the owner of our stolen dog. Our family can't be more grateful to the service and especially Ben. You saved our dog and reunited her with her family.
10 August 2022
Unprompted review
Reply from UK PETtrac Database
Hi Lina. Thank you for your review.
I am pleased that we were able to help!
Kind regards,
Ben
Reply from UK PETtrac Database
Dear Annabel. Many thanks for your review. I am really sorry to hear about your experience with us.
This is not what we expect so I was hoping you'd be able to get in touch to provide more information so that I can look into this. Unfortunately, we aren't given any contact information from your Trustpilot review.
If you are able to email updates@pettrac.co.uk with the subject 'Trustpilot Review', I'd be very grateful and will look into this further.
Kind regards,
Ben
Called and spoke to Rachael to update…
Called and spoke to Rachael to update the details on my adopted cat. Very helpful and friendly, knew what was needed straight away. Wish all my calls were that easy!
1 June 2022
Unprompted review
Reply from UK PETtrac Database
Hello Krow. Many thanks for your review.
I am really pleased to hear about your experience when calling us. I'll be sure to pass on your feedback as it is really appreciated.
Kind regards,
Ben
What a breath of fresh air.
How refreshing to ring a company looking for advice and someone answers the phone in seconds, they are extremely helpful and solve your problem in a Jiffy!
Why can't all companies be like this, life would be so much easier!
5 May 2022
Unprompted review
Reply from UK PETtrac Database
Hi Nick. Many thanks for taking the time to leave a review regarding your experience.
I am really pleased that we were able to help with your problem. If we can be of any further assistance please get in touch.
Kind regards,
Ben
Just wanted to say that my complicated…
Just wanted to say that my complicated call was sorted quickly and very efficiently . Nice friendly staff
20 April 2022
Unprompted review
Reply from UK PETtrac Database
Hello Laura. Many thanks for your review. I'm really pleased that we were able to help!
Kind regards,
Ben
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