identibase Reviews 4,838

My experience with you was very good and staff member was helpful and very professional whilst being friendly - a good balance. I feel the fee of £36 to be disappointing as other companies had no tr... See more

Phoned up to reregister my rehomed dog, to this new address & email, and was assisted brilliantly, so easy. Very friendly amd helpful, and now my rescue dog is safe and can be tracked accurately if sh... See more

Upgraded account when dog went missing. Received response in very short time from identibase indicated that chipped at a vet surgery. Then had a call from the vets asking for permission to pass phone... See more

My cat went missing a while back. I contacted Identibase and they contacted every vet within the area immediately, just in case. My cat was found and returned. Identibase were so caring and understan... See more

I rang Identibase as I had an email saying I was no longer part of them. I panicked thinking my pet was no longer registered with them. I spoke to Grace in a bit of a panic but Grace was fantastic & s... See more

After receiving an email from them which I needed to query, as it potentially effected my membershop, the Support team looked into it and responded (on a Saturday), ie within 3 days. Their email he... See more

I had an issue trying to register my Mums dog for her as she doesn't have the internet. I rang identibase and spoke to Courtney. Courtney couldn't have been more patient, knowlegdable and was extreme... See more

Great team at Identibase ! Joseph sorted my enquiry professionally and quickly - so glad to use identibase as they were instrumental in returning my cat to me after 2 1/2 years ! Make sure you get you... See more

Waited a few minutes on the phone. Definitely worth it. The Customer Service lady was extremely helpful and pleasant. I learned the actual date of birth of my newly rescued dog and his original... See more

Lewis was very good at explaining things to me as I had an issue with my Pets microchip information. He was patient when I wasn’t sure how to use certain things on phone ( I am not good with technolo... See more

Thank you, Wendy! I am really pleased a cat we rescued had their chip registered with identibase as the fact that you can keep unlimited cats in one account swayed me to opt for this as my primar... See more

I inherited a cat last year from my late mother in law who had rescued it from the street. When we took ownership I scanned her for a chip. She was registered with identibase. I transferred ownership... See more

Alex who I spoke to today was very easy going and explained the process of our exchange of ownership.This was about an abandoned cat who seemingly has had 2 Previous owners. Alex was reassuring and C... See more

It is a good idea to have a database in case you lose your animal but I suspect this information is also discoverable by a vet if the animal is found, without having to pay a registration fee. Our ma... See more

In out most difficult time of losing our dear friend. This was made so easy for us to change his dear cat over to us. They were so helpful and considerate of us. It was so nice to have someone at the... See more

I found a deceased cat, 4pm yesterday used my Halo scanner. I was an implanter so still have my scanner. Sadly I cannot download scanner angel,the software only compatible with microsoft, which conn... See more

No support for small rescues. Had to jump through hoops, to prove who we are, which as a rescue with no kennels and volunteers all round the UK is very difficult (we don't have one vet we use all the... See more

As a new owner, I applied for transfer of keepership and found that you have to pay upfront for an annual plan. Identibase are showing on their homepage that they have different plans but with the tra... See more

I telephoned thos mprning due to being unable to chamge ownership online. Ben (who was the call handler) waa lovely and helpful. Thanks ben for helping me xhange ownership of my dog. Fiona

Had a new cat and transferred the ownership over. Website is very misleading and only offers you a £34 annual subscription as part of transferring ownership over. If you try and navigate off the page... See more

I was shocked when Katy told me someone else was trying to list a new ownership of my beloved cat. Katy was excellent and very prompt in advising me of this which really had me worried. Between us w... See more

From start to finish the process was reasonably easy,only because my tech is rubbish,Wendy who I spoke to was very friendly helpful polite,made things easier by how she explained what to do,top marks... See more

I have had 3 cats microchipped with IdentiBase. One of them has made it to 18 and still has his chip. I’ve been happy with the communication with IdentiBase although I have never had to use them to id... See more

Excellent service Amy the call handler explains everything to me now I have piece of mind knowing that my dog is now protected if he ever got lost or stolen God forbid

Grace was very patient whilst I found the information to help my missing pet. Consequently there is now a plan in place to help us be reunited

Made process was explained exactly, how it would happen, was easy and quick, cats were re-registered with us as new owners.

Excellent service from Piper today Sorted my issue out Very polite and couldn't have been more helpful

I moved my dog from the US to the UK. I was not sure what to do about him having an American chip. Piper responded to my phone call very quickly and put my mind at ease. She was able to register Tidbi... See more

Really straight forward.. due to certain disabilities some of us can't do certain things online so amazing to speak to a competent real person!

Really helpful service from Lewis today. He resolved my query quickly and efficiently and had a really lovely telephone manner.

Very happy with my experience with identibase, Grace was extremely helpful and professional. It's good to speak with a human being instead of a robot 100% happy

Automated message said 3 minutes wait but then I was put through straight away. Lewis was very polite and efficient sorted my problem with no fuss.

Brilliant assistance offered by Jasmine, changing my pets microchip over was quick and easy and she was super lovely!

Very efficient service , rang to update derails of my pet address and contact details which took a few minutes only . Very helpful informative staff

Telephone call was answered quickly, person was very efficient and pleasant and I got all the information I required. no hassle very easy.

Daniel was very professional, and friendly. He explained the process very well. We adopted a dog from Spain and I was unclear on what to do to register him.

Pretty insensitive to receive an email asking me to update my dogs chip details……they would be 21 now if they were still with us! Please do better identibase!

Dealing with Support and agent for registration was plain and clear. Plan for support/dealing with loss of dog was well explained.

Got through really quickly and my account changes were implemented immediately in a friendly and efficient manner. Also, contacted about issue yesterday in a very helpful way too.

Spoke to a lovely lady who couldn't have been anymore helpful. Managed to get things sorted very quickly.

Thankyou Lewis for the info you gave me today. I now understand why I don’t have a certificate for Ollie.🙁

Thank you Lewis W - I rang to change address for one of my donkeys. Lewis was polite and professional and dealt with my request quickly and happily. Thank you!

Transferred a pet that I got from a rescue and was told I had to pay £39... then realised this was an auto renew payment for a service I didn't want. Had to call back to cancel the auto renew. This... See more

My cat was report missing 7 years ago ( body never found but we have ideas what happened ) and today even though it says she is missing on her chip , I get a happy birthday poppy message . Talk about... See more

Other companies dont charge for changing address etc. You dont get told this when your vet does the chop. You are not fully informed(intentionally) Watch out for the hard sell and you cant change your... See more

Can not manage my pets. The website is limited. I have no idea what im paying for £5 a month. Just offers sent via email that I never use. Also have no idea how to cancel membership. Other companies t... See more

Experience so far excellent. Very helpful person on the phone and transfer of ownership seems to be progressing ok. Will await final result before giving the fifth star!

Lovely clear, friendly voice and very efficient! If only life in general was so straight forward - many thanks 😊

I received a reminder and follow ups (necessary as we had a family bereavement in the meantime and I forgot all about renewing). Everything was handled very efficiently.

I had a question about microchip and Daniel sorted it out for me with no problem. I'm happy to know my pet is registered.

Can’t change personal details without upgrading! I’ve informed you I no longer live at that address. Posting anything there will be a data breach.!

Every think was explained to me so I could understand what was happening and how things worked out

A begrudgingly paying customer - as my missing pet's level of welfare has been held against me for the sake of a 'subscription' just to change an address and phone number. I don't want 'off... See more

Easy to contact, really helpful and friendly on the phone call, requirement quickly addressed and confirmed straight afterwards in writing.