PetsVet Supply Reviews 48

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality, sturdiness, and perfect fit. Many people appreciate the ease of assembly and installation, and how well the items protect their vehicles while providing comfort and security for their pets. The company's customer service is also frequently praised for being excellent and responsive. However, some customers received products that were broken or damaged upon arrival, specifically mentioning issues with clips, zippers, or missing straps. A few other people also felt that the quality of some components, like the corrugated plastic, was not as sturdy as expected, and some were confused by products arriving in Amazon packaging without company branding.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting its quality, durability, and... See more

Quality

Customers had ambiguous experiences with product quality. Many reviewers praised the product's durability,... See more

User experience

Reviewers mention positive feedback about user experience. Customers found the product easy to install and... See more

Based on these reviews

Rated 5 out of 5 stars

I got my k9 cruiser and absolutely loved the fit but one of the clips broke. I contacted them and they handled this immediately and had me send that one back and shipped a replacement immediately. Ver... See more

Rated 5 out of 5 stars

The seat cover and ramp combo is just chefs kiss. My dog used to hate car rides pacing, whining, stress everywhere. Since we got the seat cover and ramp, he hops in, settles down, and doesn’t move unt... See more

Rated 5 out of 5 stars

I have bucket seats with a huge gap in the middle. Who knew the cruiser would be sturdy enough to keep my 75lbs golden comfortable. It's been 4 months and still sturdy. Really great product!

Rated 5 out of 5 stars

Exactly what I wanted the steps and the new seat to be. Strong, stable and comfortable. Ordering was easy and delivery was prompt. Easy to assemble.

Rated 1 out of 5 stars

Your items were not the same as described when I ordered them. Nor did they come together in a professionally labeled box with the company information. Your products came separately in an amazon box w... See more

Company replied

Rated 1 out of 5 stars

They added an item to my order that I DIDN’T NOT ORDER! Then said they’d cancel it and refund me. After several emails and voicemails they finally issued a refund. What’s weird is the item shipped fro... See more

Company replied

Rated 1 out of 5 stars

I ordered the K9 Cruiser Value Bundle from PetsVet Supply for $103.97. The advertised bundle was supposed to include Priority shipping, a mystery gift, a dog seatbelt, the K9 Cruiser hard-bo... See more

Company replied

Rated 1 out of 5 stars

I emailed the company before I ordered. I asked for the country of origin. I was told California. I said great they are made locally and I won't have to wait for chinese junk sold on temu. WRONG! Th... See more

Company replied

Rated 2 out of 5 stars

The advertisement did not mention assembly. I only have one working hand so impossible for me to insert the boards. Nothing was attached so Im outside and the straps blew away in the winds. The zip... See more

Company replied

Rated 2 out of 5 stars

Well it is missing the straps for the side and the pet strap. Other than that I really like it. But no one will contact me back

Company replied

Rated 5 out of 5 stars

I cannot say enough good things about the K9 Cruiser. I bought one a month ago for my SUV and bought another one today for my husband's truck. Our dog sheds like crazy and the K9 Cruiser has kept eve... See more

Rated 5 out of 5 stars

This K9 Cruiser made traveling ftom Tx to SD and back very comfortable for our two German Shepherds. Highly recommend (we also added a osb board under the K9 cruiser to shore it up for such a mong tri... See more

Rated 5 out of 5 stars

The cover is amazing good quality and fits my 2023 RAV 4 perfectly! The padded slip proof cushy cover is so soft!!

Rated 5 out of 5 stars

My dog is loving the hard bottom to stabilize him. I feel it's a much safer way to travel with my baby.

Rated 5 out of 5 stars

I'm very happy with the K9 Cruiser! Easy to install. Haven't used it extensively yet, but one initial wish: bigger pockets. I keep a rolled towel in one for dealing with as much mud as possible BE... See more

Rated 5 out of 5 stars

Shipped timely, packaged well. Easy to install, fits back seat of my 2005 Jeep Liberty.

Rated 5 out of 5 stars

I purchased The K9 Cruiser from PetsVet Supply and I’m very happy with the quality of the Cruiser. It’s made of a sturdy material that is sewed well and constructed with keeping your dog’s safety in... See more

Rated 5 out of 5 stars

What a GREAT company, that stands behind their products! Excellent service from beginning to end and I would highly recommend the K9 Cruiser XL to anyone wanting to protect their vehicles and their do... See more

Rated 5 out of 5 stars

The product is exactly what it says it is and fits beautifully in my car. Saydee approved 🐾

Rated 3 out of 5 stars

Update: The company reached out to me via email and provided options to rectify the issue. I’m appreciative of them acknowledging the issue and fixing it. ——————————————————————- This company sold... See more

Company replied

Rated 3 out of 5 stars

I was putting in my dog bed for the back seat of my truck and went to connect the strap around the back headrest and one of the connector clips is broken and won’t hold that side up. Not happy after p... See more

Company replied

Rated 3 out of 5 stars

We haven't used yet, but the corrogated plastic on the floor of the unit doesn't seem to be very sturdy. We were expecting wood

Rated 3 out of 5 stars

The backseat protector appears good quality. I did not receive the $25 gift card or the extended warranty, however.

Company replied

Rated 4 out of 5 stars

Well designed and was easy to install. It shipped and arrived fast. It looks durable and definitely more stable than other products. The only thing preventing me from giving it 5 stars is the color... See more

Rated 4 out of 5 stars

My product was damaged upon arrival. I requested a refund and a return mail label to return the item. After a few emails back and forth your company would only send a new item instead of a refund.... See more

Company replied

Rated 5 out of 5 stars

The K9 car seat cover fit our car (Jeep Grand Cherokee) perfectly and it saved the back seat from a mess; our Golden Retriever puppy had an accident the first time we took him in the car. We also pur... See more

Rated 5 out of 5 stars

This product is awesome! Our dog loves riding in the car now without slipping all over the seat. He can get up high enough to see out and feels much more secure. We didn't order the rug but we had car... See more

Rated 5 out of 5 stars

Great experience with the company as far as the product you would have to ask my pup but he definitely looks comfortable on it. no sliding around so far great product

Rated 5 out of 5 stars

I love having this for the k9cruiser so my boy doesn't slip and slide. My boy can be high anxiety, and with this, he'll actually lay down, get comfy and enjoy the ride even more.

Rated 5 out of 5 stars

Asked a few questions about the ramp’s weight limit and their customer support answered patiently and thoroughly. Shipment didn’t take long either and the ramp easily holds my big dog. Great product b... See more


Company details

  1. Pet Supply Store

Written by the company

We’re proud to be trusted by thousands of dog parents who want the very best for their pets. Our mission is simple: provide products that keep pets safe, happy, and comfortable—at home or on the go. At PetsVet Supply, we specialize in premium dog travel accessories like hard-bottom backseat extenders, seat covers, folding dog stairs, and custom pet portraits. Every product is designed with safety, durability, and convenience in mind, helping pet owners protect their cars while giving dogs the space and security they deserve. Whether you’re preparing for long road trips, supporting a senior dog, or just making everyday rides more enjoyable, our products are built to make life easier for pets and their families. Loved by big-dog owners, busy families, and travelers alike, PetsVet Supply continues to be a trusted choice for quality, comfort, and peace of mind.


Contact info

4.1

Great

TrustScore 4 out of 5

48 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I cannot say enough good things about…

I cannot say enough good things about the K9 Cruiser. I bought one a month ago for my SUV and bought another one today for my husband's truck. Our dog sheds like crazy and the K9 Cruiser has kept every bit of hair off the seats and the floor.
I have to mention that the customer service is top notch. They go above and beyond to make your purchase with them the best.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

If I could give them zero stars I…

They added an item to my order that I DIDN’T NOT ORDER! Then said they’d cancel it and refund me. After several emails and voicemails they finally issued a refund. What’s weird is the item shipped from Amazon??? Happy to have my refund but won’t order from them again

3 December 2025
Unprompted review
PetsVet Supply logo

Reply from PetsVet Supply

Hi Nina, we’re really sorry to hear about your experience. Since then, the company is now under new ownership and we’re committed to making things right. Please email us at info@petsvetsupply.com and we’ll take care of you right away with a replacement, refund, or whatever it takes.

Rated 1 out of 5 stars

BAD! BAD! BAD!

I ordered the K9 Cruiser Value Bundle from PetsVet Supply for $103.97. The advertised bundle was supposed to include Priority shipping, a mystery gift, a dog seatbelt, the K9 Cruiser hard-bottomed backseat protector, a $25 gift card, and they offered free returns (for an extra $3.98).
What I received from Amazon was a made-in-China NYRVEXA hard-bottomed dog car seat, which Amazon lists for $32.99, and NONE of what they promised!
Feeling duped, I contacted “JAY” at PetsVet to complain about it and request a refund. It literally took twenty emails to get my money returned, and they shorted me $3.98.
I thought I was supporting a small American business. Apparently, I was not. A Google Maps search of their Sheridan, WY, address shows only a mail-forwarding service. Who knows where they’re actually located, and I suspect “Jay,” the so-called customer service agent, looks more like a computer chip than what his grinning piehole pic on their website suggests.
This was the worst customer service ever, bar none!

On Jun 12, 2025, my Visa statement shows I paid PetsVet Supply $103.97. On Jul 6, 2025, my visa statement shows a $99.99 refund from PetsVet Supply. I believe this proves that PetsVet Supply DID NOT refund me my full amount! Apparently, Trustpilot doesn't allow for uploads, so I can't post proof of their lies. I will, however, post them on my Facebook page and anywhere else that I can.

In my opinion, PetsVet Supply is an unscrupulous company, or as Rocky, the protagonist from my favorite science fiction novel, would say, they are BAD, BAD, BAD!

10 June 2025
Unprompted review
PetsVet Supply logo

Reply from PetsVet Supply

Hi Craig, we’re really sorry to hear about your experience. Since then, the company is now under new ownership and we’re committed to making things right. Please email us at info@petsvetsupply.com and we’ll take care of you right away with a replacement, refund, or whatever it takes.

Rated 3 out of 5 stars

Sold me a broken item. Never using them again.

Update: The company reached out to me via email and provided options to rectify the issue. I’m appreciative of them acknowledging the issue and fixing it.
——————————————————————-
This company sold me a seat cover that was broken. The zipper that separates the front from the back was faulty and essentially provided no type of barrier for my dog in the backseat. The product was BROKEN when I received it. They sent me a return label without providing the expiration date time period. They sent that after the fact. I could see if I just didn’t like the product or something of that nature. But the item was broken when I received it. The company should replace it even if I was a day late returning it. They should have felt bad for sending me a product that was faulty. So yea… first time and last time ever using this company. I wasted $100 on the item.and all those positive reviews on social media are likely because they block the pages of reviewers who they didn’t appropriately serve. Never again.

8 October 2025
Unprompted review
PetsVet Supply logo

Reply from PetsVet Supply

Hi Ebubechi, we’re really sorry to hear about your experience. Since then, the company is now under new ownership and we’re committed to making things right. Please email us at info@petsvetsupply.com and we’ll take care of you right away with a replacement, refund, or whatever it takes.

Rated 5 out of 5 stars

I got my k9 cruiser and absolutely loved it!

I got my k9 cruiser and absolutely loved the fit but one of the clips broke. I contacted them and they handled this immediately and had me send that one back and shipped a replacement immediately. Very happy with the item and how quickly they resolved my issue. Would definitely buy from them again in the future

17 September 2025
Unprompted review
Rated 1 out of 5 stars

I emailed the company before I ordered and they LIED!

I emailed the company before I ordered. I asked for the country of origin. I was told California. I said great they are made locally and I won't have to wait for chinese junk sold on temu. WRONG! The flag pillow arrived first from Amazon. I was completely confused. I didn't order anything from Amazon. Next the hard matt has never showed up. I'm in CA as well. Odd!
So I open the Amazon package and it is the pillow with the American Flag on it. It is labeled made in china. I email the company and everything has a "30 day return policy" So in order for them not to be able to say " you kept the pillow over the 30 day mark. Now you own it" I will have to send it back now. Then I will have to ship make the rest of and when it ever gets here.

4 September 2025
Unprompted review
PetsVet Supply logo

Reply from PetsVet Supply

Hi Mike, we’re really sorry to hear about your experience. Since then, the company is now under new ownership and we’re committed to making things right. Please email us at info@petsvetsupply.com and we’ll take care of you right away with a replacement, refund, or whatever it takes.

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