PetsVet Supply Reviews 48

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality, sturdiness, and perfect fit. Many people appreciate the ease of assembly and installation, and how well the items protect their vehicles while providing comfort and security for their pets. The company's customer service is also frequently praised for being excellent and responsive. However, some customers received products that were broken or damaged upon arrival, specifically mentioning issues with clips, zippers, or missing straps. A few other people also felt that the quality of some components, like the corrugated plastic, was not as sturdy as expected, and some were confused by products arriving in Amazon packaging without company branding.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting its quality, durability, and... See more

Quality

Customers had ambiguous experiences with product quality. Many reviewers praised the product's durability,... See more

User experience

Reviewers mention positive feedback about user experience. Customers found the product easy to install and... See more

Based on these reviews

Rated 5 out of 5 stars

I got my k9 cruiser and absolutely loved the fit but one of the clips broke. I contacted them and they handled this immediately and had me send that one back and shipped a replacement immediately. Ver... See more

Rated 5 out of 5 stars

The seat cover and ramp combo is just chefs kiss. My dog used to hate car rides pacing, whining, stress everywhere. Since we got the seat cover and ramp, he hops in, settles down, and doesn’t move unt... See more

Rated 5 out of 5 stars

I have bucket seats with a huge gap in the middle. Who knew the cruiser would be sturdy enough to keep my 75lbs golden comfortable. It's been 4 months and still sturdy. Really great product!

Rated 5 out of 5 stars

Exactly what I wanted the steps and the new seat to be. Strong, stable and comfortable. Ordering was easy and delivery was prompt. Easy to assemble.

Rated 1 out of 5 stars

Your items were not the same as described when I ordered them. Nor did they come together in a professionally labeled box with the company information. Your products came separately in an amazon box w... See more

Company replied

Rated 1 out of 5 stars

They added an item to my order that I DIDN’T NOT ORDER! Then said they’d cancel it and refund me. After several emails and voicemails they finally issued a refund. What’s weird is the item shipped fro... See more

Company replied

Rated 1 out of 5 stars

I ordered the K9 Cruiser Value Bundle from PetsVet Supply for $103.97. The advertised bundle was supposed to include Priority shipping, a mystery gift, a dog seatbelt, the K9 Cruiser hard-bo... See more

Company replied

Rated 1 out of 5 stars

I emailed the company before I ordered. I asked for the country of origin. I was told California. I said great they are made locally and I won't have to wait for chinese junk sold on temu. WRONG! Th... See more

Company replied

Rated 2 out of 5 stars

The advertisement did not mention assembly. I only have one working hand so impossible for me to insert the boards. Nothing was attached so Im outside and the straps blew away in the winds. The zip... See more

Company replied

Rated 2 out of 5 stars

Well it is missing the straps for the side and the pet strap. Other than that I really like it. But no one will contact me back

Company replied

Rated 5 out of 5 stars

I cannot say enough good things about the K9 Cruiser. I bought one a month ago for my SUV and bought another one today for my husband's truck. Our dog sheds like crazy and the K9 Cruiser has kept eve... See more

Rated 5 out of 5 stars

This K9 Cruiser made traveling ftom Tx to SD and back very comfortable for our two German Shepherds. Highly recommend (we also added a osb board under the K9 cruiser to shore it up for such a mong tri... See more

Rated 5 out of 5 stars

The cover is amazing good quality and fits my 2023 RAV 4 perfectly! The padded slip proof cushy cover is so soft!!

Rated 5 out of 5 stars

My dog is loving the hard bottom to stabilize him. I feel it's a much safer way to travel with my baby.

Rated 5 out of 5 stars

I'm very happy with the K9 Cruiser! Easy to install. Haven't used it extensively yet, but one initial wish: bigger pockets. I keep a rolled towel in one for dealing with as much mud as possible BE... See more

Rated 5 out of 5 stars

Shipped timely, packaged well. Easy to install, fits back seat of my 2005 Jeep Liberty.

Rated 5 out of 5 stars

I purchased The K9 Cruiser from PetsVet Supply and I’m very happy with the quality of the Cruiser. It’s made of a sturdy material that is sewed well and constructed with keeping your dog’s safety in... See more

Rated 5 out of 5 stars

What a GREAT company, that stands behind their products! Excellent service from beginning to end and I would highly recommend the K9 Cruiser XL to anyone wanting to protect their vehicles and their do... See more

Rated 5 out of 5 stars

The product is exactly what it says it is and fits beautifully in my car. Saydee approved 🐾

Rated 3 out of 5 stars

Update: The company reached out to me via email and provided options to rectify the issue. I’m appreciative of them acknowledging the issue and fixing it. ——————————————————————- This company sold... See more

Company replied

Rated 3 out of 5 stars

I was putting in my dog bed for the back seat of my truck and went to connect the strap around the back headrest and one of the connector clips is broken and won’t hold that side up. Not happy after p... See more

Company replied

Rated 3 out of 5 stars

We haven't used yet, but the corrogated plastic on the floor of the unit doesn't seem to be very sturdy. We were expecting wood

Rated 3 out of 5 stars

The backseat protector appears good quality. I did not receive the $25 gift card or the extended warranty, however.

Company replied

Rated 4 out of 5 stars

Well designed and was easy to install. It shipped and arrived fast. It looks durable and definitely more stable than other products. The only thing preventing me from giving it 5 stars is the color... See more

Rated 4 out of 5 stars

My product was damaged upon arrival. I requested a refund and a return mail label to return the item. After a few emails back and forth your company would only send a new item instead of a refund.... See more

Company replied

Rated 5 out of 5 stars

The K9 car seat cover fit our car (Jeep Grand Cherokee) perfectly and it saved the back seat from a mess; our Golden Retriever puppy had an accident the first time we took him in the car. We also pur... See more

Rated 5 out of 5 stars

This product is awesome! Our dog loves riding in the car now without slipping all over the seat. He can get up high enough to see out and feels much more secure. We didn't order the rug but we had car... See more

Rated 5 out of 5 stars

Great experience with the company as far as the product you would have to ask my pup but he definitely looks comfortable on it. no sliding around so far great product

Rated 5 out of 5 stars

I love having this for the k9cruiser so my boy doesn't slip and slide. My boy can be high anxiety, and with this, he'll actually lay down, get comfy and enjoy the ride even more.

Rated 5 out of 5 stars

Asked a few questions about the ramp’s weight limit and their customer support answered patiently and thoroughly. Shipment didn’t take long either and the ramp easily holds my big dog. Great product b... See more


Company details

  1. Pet Supply Store

Written by the company

We’re proud to be trusted by thousands of dog parents who want the very best for their pets. Our mission is simple: provide products that keep pets safe, happy, and comfortable—at home or on the go. At PetsVet Supply, we specialize in premium dog travel accessories like hard-bottom backseat extenders, seat covers, folding dog stairs, and custom pet portraits. Every product is designed with safety, durability, and convenience in mind, helping pet owners protect their cars while giving dogs the space and security they deserve. Whether you’re preparing for long road trips, supporting a senior dog, or just making everyday rides more enjoyable, our products are built to make life easier for pets and their families. Loved by big-dog owners, busy families, and travelers alike, PetsVet Supply continues to be a trusted choice for quality, comfort, and peace of mind.


Contact info

4.1

Great

TrustScore 4 out of 5

48 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Well it is missing the straps for the…

Well it is missing the straps for the side and the pet strap. Other than that I really like it. But no one will contact me back

30 March 2026
Unprompted review
PetsVet Supply logo

Reply from PetsVet Supply

Hi Lisa, sorry about the missing straps, glad to hear you like it otherwise.

We haven’t seen any messages come through on our end yet, but we’ve requested your info here and will reach out ASAP to get this fully resolved. We’ll make sure you get the missing parts right away.

You can also email us at info@petsvetsupply.com
and we’ll take care of it quickly.

Rated 1 out of 5 stars

False advertising

False advertising, nothing like the one in the comercial, small cheep material

26 March 2026
Unprompted review
PetsVet Supply logo

Reply from PetsVet Supply

Hi Mae, sorry to hear this, that’s not the experience we aim to provide.

We’re not able to locate your order or contact info in our system, so it’s possible this was purchased through a third-party or counterfeit site. We’ve requested your details here and want to do our best to help and make this right.

Please also feel free to email us at info@petsvetsupply.com
so we can look into this right away.

Rated 5 out of 5 stars

Great product

Great product! When my order was lost/damaged, I contacted the company right away and they instantly sent me a replacement!

30 March 2026
Unprompted review
Rated 4 out of 5 stars

My product was damaged upon arrival

My product was damaged upon arrival. I requested a refund and a return mail label to return the item. After a few emails back and forth your company would only send a new item instead of a refund. They also did not want the damaged item returned. I accepted the new item instead of a refund. With that said, I am satisfied that your company did make this right. Jay was very professional and answered every email I sent. Thank you for your great service!

11 March 2026
Unprompted review
PetsVet Supply logo

Reply from PetsVet Supply

Hi Debra, thank you for your patience and kind words, we really appreciate it.

We always aim to get a working product in your hands as quickly as possible, and if for any reason you’re not satisfied after that, we’re always happy to issue a refund. Thanks again for giving us the chance to make it right!

Rated 3 out of 5 stars

The backseat protector

The backseat protector appears good quality. I did not receive the $25 gift card or the extended warranty, however.

27 March 2026
Unprompted review
PetsVet Supply logo

Reply from PetsVet Supply

Hi Lara, glad to hear the quality looks good, and sorry about the missing items.

Both the $25 gift card and extended warranty should have been sent via email. We’ll follow up with you now to make sure everything was received, and get anything resent right away if needed.

If you’d like to reach us directly, feel free to email info@petsvetsupply.com we’ll get this sorted ASAP.

Rated 5 out of 5 stars

This product is awesome

This product is awesome! Our dog loves riding in the car now without slipping all over the seat. He can get up high enough to see out and feels much more secure. We didn't order the rug but we had carpet we put in there and he absolutely loves it. It worked so well we recommended it to friends of ours!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

K9 Seat Cover Saved Our Back Seat!

The K9 car seat cover fit our car (Jeep Grand Cherokee) perfectly and it saved the back seat from a mess; our Golden Retriever puppy had an accident the first time we took him in the car. We also purchased the waterproof blanket which worked perfectly. Both products are very well made. Happy Customers!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company to work with

Great experience with the company as far as the product you would have to ask my pup but he definitely looks comfortable on it. no sliding around so far great product

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality merchandise for your dog’s travel needs.

I purchased The K9 Cruiser from PetsVet Supply and I’m very happy with the quality of the Cruiser. It’s made of a sturdy material that is sewed well and constructed with keeping your dog’s safety in mind. An adjustable harness is included to prevent your pet from being a projectile. It is spacious and contains your dog making clean up easy. Assembly is quick and it folds up into a nice thin bag when not in use.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

They charged me twice for my order

They charged me twice for my order, and then would not respond to email or phone requests to resolve this, plus the dog stairs I bought don't work for a Tahoe and they did not respond for a return until after the return deadline expired so now I am stuck with a useless product that is overpriced compared to Amazon for the same thing.

16 September 2025
Unprompted review
PetsVet Supply logo

Reply from PetsVet Supply

Hi Scott, really sorry about this experience, that’s not okay.

We’d love to make this right for you. We can resolve the duplicate charge and also offer a return, replacement, or full refund — whatever you prefer. Please email us at info@petsvetsupply.com and we’ll also be reaching out to you directly to get this handled as quickly as possible.

We’re now under new ownership and apologize it took so long to get back to you.

Rated 3 out of 5 stars

I was putting in my dog bed for the…

I was putting in my dog bed for the back seat of my truck and went to connect the strap around the back headrest and one of the connector clips is broken and won’t hold that side up. Not happy after paying 150.00 for it so my dog is comfortable in the back seat of the truck. Please Help me out with this Situation. Thank you Jeff Sutinen 248-721-3398

10 February 2026
Unprompted review
PetsVet Supply logo

Reply from PetsVet Supply

Hi Jeff, really sorry about this issue, that’s frustrating.

We’d love to make this right for you. We’re happy to send you a brand new replacement and/or issue a full refund — whatever you prefer. Please email us at info@petsvetsupply.com and we’ll also be reaching out to you directly to get this resolved as quickly as possible.

We’re now under new ownership and apologize it took so long to get back to you.

Rated 5 out of 5 stars

The seat cover and ramp combo is just chefs kiss.

The seat cover and ramp combo is just chefs kiss. My dog used to hate car rides pacing, whining, stress everywhere. Since we got the seat cover and ramp, he hops in, settles down, and doesn’t move until we arrive. It’s made a world of difference for both of us. Calm, clean, and comfy rides are epected from now on

22 January 2026
Rated 2 out of 5 stars

The advertisement did not mention…

The advertisement did not mention assembly. I only have one working hand so impossible for me to insert the boards. Nothing was attached so Im outside and the straps blew away in the winds. The zipper was broke.

8 January 2026
Unprompted review
PetsVet Supply logo

Reply from PetsVet Supply

Hi Catherine, really sorry about your experience, especially given your situation.

We’d love to make this right for you. We’re happy to send you a brand new replacement and/or issue a full refund, whatever you prefer. Please email us at info@petsvetsupply.com and we’ll also be reaching out to you directly to get this resolved as quickly as possible.

We’re now under new ownership and apologize it took so long to get back to you.

Rated 1 out of 5 stars

Your items were not the same as… the items I purchased

Your items were not the same as described when I ordered them. Nor did they come together in a professionally labeled box with the company information. Your products came separately in an amazon box with no label. The bed topper wasn't even the same topper I purchased, it was a thin blanket star pad if you even what to call it that. The 2nd package was the vehicle liner also in an unknown amazon box with no information. very small thin package so there isnt much confidence in your products. When I asked for a refund you charged me taxes and warranty even though I never used the products and shipped them right back to you. I now have to file a claim with my bank to fight for the 60. your company stoled causing me more of a headache all because I returned your product.

28 December 2025
Unprompted review
PetsVet Supply logo

Reply from PetsVet Supply

Hi Tanya, we’re really sorry to hear about your experience. Since then, the company is now under new ownership and we’re committed to making things right. Please email us at info@petsvetsupply.com and we’ll take care of you right away with a replacement, refund, or whatever it takes.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look