Delivery was quick to WA and customer service awesome. Accidentally received the wrong colour and they got back to me on the same day sending out the product in the correct colour again.
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See what reviewers are saying
They took a long time for delivery and the shipment is missing item. 1 ordered has been split to delivery in different shipment. From Sydney to Melbourne but took more than a week to arrive. The track... See more
Discovered this website recently and was amazed at the prices compared to my usual online pet store. Put in an order on Tuesday night with various individual tins of cat food as well as some trays. I... See more
After buying the last dry food they were advertising I was emailed to say it was out of stock. When I asked any question they didn't answer it just responded by asking if I want a refund or exchange (... See more
Company details
Written by the company
PETSO is dedicated to provide a one-stop online pet shopping experience. We proudly present our customers with hundreds of premium and natural pet brands for your fluffy friends, covering pet foods, pet accessories, and smart pet appliances, enabling you to have a shopping experience for pet supplies that couldn’t be more delightful and easier.
Contact info
6A Leeds Street, 2138, Rhodes, Australia
- 1300 755 078
- info@petso.com.au
- petso.com.au
2.9
Average
32 reviews
Hasn’t replied to negative reviews
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Very happy with the product.
5 February 2022
Very happy with service
3 February 2022
Petso
I really like the cat litter from Petso, it’s a good price. The only thing I could suggest is getting the package to us a bit quicker. It does seem to take a while. Other than that it’s excellent.
3 February 2022
Great price and super fast delivery on…
Great price and super fast delivery on the weekend! Definitely will shop with you guys again
3 February 2022
Disappointed service on order cancellation request
Order cancellation process is not clear and fast enough to cancel an order if one changes his or her mind after shopping. I wrote to customer service team the same day I made the purchase but at the end, after 3 days, they replied to me that they cannot stop the order and the products are already shipped.
They made the order cancellation difficult without any automation on the website. Even though I wrote to the customer service team quick enough, the response and result are very disappointed so I will not shop on Petso again.
1 February 2022
Best price
Best price, prompt & efficient delivery will definitely be reordering from this company.
28 January 2022
Pet requirements
I am so happy with Peto plenty of variety excellent prices and deliveries don’t take long
Regards Judy
26 January 2022
Still not shipped
Still not shipped, though understand with COVID. But please don't ask for a review when you have made no contact with me, to explain a ETA of my order.
25 January 2022
Received my cat products !!
Received my cat products !!!! Was so happy they are so cute love the colours and the spill mats are 👍 great. My two cats ate dinner out of them last night and were two happy kitty cats 😁. Thank you so much . Will definitely be buying more . Delivery came when said, and packaged very well !!
24 January 2022
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