The staff there is really helpful
The staff there is really helpful, especially Emily.
25 March 2026
Unprompted review
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4.0
Great
7 reviews
No history of asking for reviews
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Bought a cat tree
Bought a cat tree. It is absolutely gorgeous and extremely stable. My cat was racing up it before I even finished putting it together. The wood has a gorgeous finish and is quite solid.
The cat toys I bought are also great. They have held up to hours of play already.
17 March 2026
Unprompted review
Satisfied!
I ordered a large cat litter tray and they delivered from Vic to Qld! After researching a bunch of different pet websites that looked fake with awful reviews that didn't even ship, I decided on purchasing from Pawpawup. They have a fantastic Instagram presence and I'm really glad I ordered from them. The litter tray was perfect and I'm definitely going to order again from them again in the future.
24 November 2025
Unprompted review
good experience
I made an order of 4 bowls and the donut tunnel for my cats. The order was shipped quickly and arrived on time, but there was 1 item missing. I sent through an email with some photos and it was answered quickly and sorted. The missing item was shipped (at no extra cost) the day I sent the sent the email. The order is complete and I have had such a great experience
15 April 2025
Unprompted review
Extremely poor communication
Extremely poor communication. They do not bother to respond unless it’s sale related.
7 April 2025
Unprompted review
Bought a cat tree here and my cat…
Bought a cat tree here and my cat absolutely loves it! Great experience talking to them, and the postage is faster than I expected!
25 July 2024
Unprompted review
Our item never arrived
Our item never arrived. When we raised the issue with a customer service representative, we were told they could reship it for an additional $25 or they would refund it (minus a $20 fee).
9 July 2024
Unprompted review
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