Pets.ie Reviews

5,558

•

4.7

Pet Supply Store

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 973 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast delivery and efficient service, often receiving orders within 24 hours or the next day. Reviewers consistently highlight the high quality of products, noting they are well-made, sturdy, accurately described, and easy to assemble. Many also commend the helpful and proactive customer service, which often goes above and beyond to assist with orders. However, some customers also noted issues with product quality, describing items as flimsy, made from thin materials, or having parts broken upon arrival. Additionally, a few people experienced significant delivery delays, with orders taking up to a week despite advertised next-day delivery options, leading to frustration.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the very quick and fast... See more

Product

Reviewers mention positive feedback about product quality, with many describing items as very good,... See more

Order

Customers consistently note positive experiences with order, highlighting the fast delivery and the accuracy... See more

Quality

Users describe positive interactions with quality, frequently highlighting products as "very good" and "top... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency. Customers... See more

Reviews shaping this summary

We never leave reviews but had to, we ordered the large wooden kennel, Quick delivery, very well made, easy to put together, wind breaker a bonus, roof great let it air out. Our dog loves it Overall f... See more

Company replied

Ordered a hen coup, it arrived on time and was exactly as described. Assembly was straight forward as per instructions I used a power screwdriver which was helpful but could be done with hand held sc... See more

Company replied

Brilliant product and service 😊 ordered Friday delivered Monday! Working in logistics I know that this is not always the case so was super impressed. Best part is that it’s an Irish company too😊Defi... See more

Company replied

Ordered a chicken run with pets ie. Very happy with the product. It arrived very promptly and was as described on the website. We had one small issue but this was dealt with very promptly and communic... See more

Company replied

Company details

Written by the company

Pets.ie is a family run online pet supply company proudly based in Arklow, Co. Wicklow! We're your one-stop shop, offering a wide range of products from all the leading pet brands, catering to every need of your furry or feathered friend. Our passion for all things pets is what drives us to bring you the highest quality kennels, coops, hutches, accessories and so much more. We're here to give you straightforward advice about our products because, just like you, we're crazy about pets and care deeply about our customers! Pets.ie - For Pets and Their People.

Contact info

Pets.ie, Croghan Industrial Estate, Emoclew Road, Y14 F861, Arklow, Ireland
(0404) 45930
hello@pets.ie
pets.ie

4.7

Excellent

6K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

InTheMarket.ie

inthemarket.ie

4.6

(2K)

Petstop

petstop.ie

4.8

(31K)

Wayfair Ireland

wayfair.ie

3.6

(2K)

Miracledeparis

miracledeparis.com

3.8

(1K)

Polar Haircare

polarhaircare.com

4.3

(6K)

Lulutox

lulutox.com

(13K)

Paul Byron

paulbyronshoes.com

4.9

(16K)

@GoMoIreland

gomo.ie

1.9

(1K)

4.7

All reviews

(5,558)

962 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jun 6, 2026

Exactly as expected and very fast…

Exactly as expected and very fast delivery.

27 May 2026

Reply from Pets.ie

Jun 8, 2026

Hi,

Thank you for your great review.

It is great to hear you had a good shopping experience with Pets.ie

Kind Regards,
Caroline

Jun 6, 2026

Ordered a dog kennel on the the 4th was…

Ordered a dog kennel on the the 4th was delivered on the 5th of June, so happy with the product....wasnt an easy build but it falls into together bit by bit would definitely consider buying or suggesting the website to someone

4 June 2026

Unprompted review

Reply from Pets.ie

Jun 8, 2026

Hi,

Thank you for your great review.

It is good to hear you are happy to recommend Pets.ie and you find our delivery service good.

Kind Regards,
Caroline

Jun 5, 2026

Good price and quick delivery

Good price for the Pet Remedy Spray 200ml and super fast delivery. Happy 😀

26 May 2026

Reply from Pets.ie

Jun 8, 2026

Hi,

Thank you for your great review.

It is great to hear you are happy with Pets.ie prices and delivery service.

Kind Regards,
Caroline

Jun 5, 2026

Bought a pink harness and pink lead. Also bought dog shampoo with aloe Vera.. my dog loves it. And lots of colourful doggy bags. Great value for money. I give them 5 starts each.

22 May 2026

Reply from Pets.ie

Jun 2, 2026

Hi Tara,

Thank you for your great review.

We are delighted to hear you are happy with your purchase from Pets.ie and you find our products and service good.

Kind Regards,
Caroline

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look