Petkey Reviews 5,832

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had an outstanding experience with Farid at Petkey. His level of customer service was truly phenomenal from start to finish. He was incredibly responsive, compassionate, and genuinely invested i... See more

Company replied

Rated 5 out of 5 stars

We had a great experience working with this pet microchip company. Blair took the time to understand our shelter’s needs and provided us with a simple, affordable solution for registering all of our p... See more

Company replied

Rated 1 out of 5 stars

This company is a scam!! Looks like y'all are just copying Pet link but not providing the microchip service at the vet. I was directed to your site when I was trying to register my Pet link tag and yo... See more

Company replied

Rated 5 out of 5 stars

Great customer service! I spoke with Iris who was so polite and kind - very helpful. I had tons of questions and she was patient with me and seemed genuinely happy to help! I really appreciate good se... See more

Company replied

Company details

  1. Pet Store

Written by the company

Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.


Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My registration

My daughter in law helpedme do the registration because I’m not an expert. For her it was very easy to do. She had no problem doing my registration. Thank you!!

8 March 2022
Rated 5 out of 5 stars

So easy

So easy. We adopted a beautiful dog that had a chip and it was very easy to switch it over to us

8 March 2022
Rated 5 out of 5 stars

When I was signing up I didn't realize…

When I was signing up I didn't realize that my deceased dog was still on the records so the payment went to that,Soni called and a very nice lady removed it and credited it to my new dog and put in all the info.

7 March 2022
Rated 4 out of 5 stars

Very thorough

The website and registration was very thorough. If my puppy ever gets lost, I would think that the information on her, would help to get her home.

I was surprised that I had to pay to register this dog, because I've never had to in the past. It was an unexpected fee on top of my vet bills.

7 March 2022
Rated 4 out of 5 stars

Easy to use service

Easy to use service. Only thing I found not so easy is each time I log in it says I haven't completed my profile information but this could be user error. I hadn't figured out how to save this information pertinently instead of each time I log in.

5 March 2022
Rated 1 out of 5 stars

So my micro chipped dog went missing on…

So my micro chipped dog went missing on 1/10/22 called them.made sure my info was updated.Rep stated all had been brought up to date called back 3 weeks later after getting a reminder about renewal which I had already pd rep told me my account for.some reason was never updated???? I am so worried now because my dog is still missing

5 March 2022
Rated 5 out of 5 stars

Rescue dog previously registered easily becomes mine through system

I adopted a dog from a rescue that had her registered through PetKey. When the adoption was finalized, I was able to access the website and change the information on file to mine so that I will be notified if she is ever lost. This is a wonderful service and I hope I never need it, but it could be the difference between never seeing a lost pet again and finding them through the chip notification system. The online website was easy to navigate and secure. The cost in my case is about half of what other chip registrations are. Thanks.

4 March 2022
Rated 5 out of 5 stars

Microchip Enrollment

As a volunteer with Greyhound Adoption League of Texas, Inc., one of my duties is to enroll greyhound Microchip numbers. I recently enrolled a dog and the process was very easy. Therefore, PetKey is easy to do business with.

3 March 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look