Pest Control Direct Reviews 

74
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt and efficient delivery service, with many items arriving quickly and well-packaged. The products are often described as effective and of good quality, successfully addressing various pest control needs. Reviewers also highlight the excellent service and helpful staff, who are knowledgeable and welcoming. However, some people were dissatisfied with certain products, specifically mentioning that some moth traps did not work as expected or that a spray bottle was faulty.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

People report positive experiences with products, often highlighting their effectiveness and quality. Many... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, efficient, and rapid.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their quick response times and... See more

Quality

Reviewers mention positive feedback about quality, with many praising products for being robust, sturdy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Squirrel trap was delivered promptly and worked like a charm. Not for the faint hearted, this MK4 device is a robust sturdy and deadly device. Make sure you’ve read the instructions and I’d seriou... See more

Rated 5 out of 5 stars

I paid for next day delivery and the products arrived early in the morning which was great as the rotting rodent was causing some distress! We hung the 3 bags of deodorisers and the awful rat smell al... See more

Company replied

Rated 5 out of 5 stars

I've bought this product before so I know it works. Service was excellent as usual. Fast delivery and good packing - which was essential on this occasion as Royal Mail had bashed it about a bit.

Rated 5 out of 5 stars

Very knowledgeable about all their products and how to apply them They are always looking for the next product to come on the market Above all they are always welcoming

Company replied



Company details

  1. Pest Control Service

Written by the company

Over 150,000 people have chosen Pest Control Direct UK to solve their pest control problems, for which we provided innovative pest control products or conventional pest control supplies, from protective clothing to the latest humane electronic pest control systems on the market. Our expert staff are always on hand to give the best professional pest control product advice to help you solve your specific rodent, insect or bird pest problems

Free Delivery

for orders over £150 (ex VAT- UK Mainland only)

FREE Delivery for orders over £150 (ex VAT- UK Mainland only)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

74 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(74)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

The team are so helpful

The team are so helpful

27 March 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your kind feedback. We pride ourselves on advising customers to the best of our ability and are always happy to help.

Rated 5 out of 5 stars
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your review. Moths are a big problem for a lot of people, and we're always available to help advise on the best solutions.

Rated 5 out of 5 stars

excellent price for Earthcom odour removal bags

An excellent price for the Earthcom odour removal bags and very prompt delivery. We're pleased with the effectiveness of the product - as others have said, 3 bags per room are needed to remove the smell, which we're most grateful for!

25 March 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your review. These are a customers favorite in removing many different types of odours.

Rated 5 out of 5 stars

Swift and hassle free service

Swift and hassle free service, with quality products as promised!

23 February 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your review. We're appreciate your feedback and are pleased to hear we could offer you a good service.

Rated 5 out of 5 stars

Quick service

Quick service. Good product, which is effective.

16 February 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your review. These are very effective at stopping rodents from climbing up drain pipes.

Rated 5 out of 5 stars

Very helpful.

Very helpful.

26 February 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your review. We will always help the best way we can.

Rated 1 out of 5 stars

These moth traps don't work

These moth traps don't work. I've got moths flying around everywhere and they are not interested in what these are offering!

24 February 2026
Pest Control Direct logo

Reply from Pest Control Direct

Hello
Many thanks for the feedback. This particular product will not catch moth. They work in conjunction with other treatments as they build up a vapour in the wardrobe, assuming you have Clothes Moth ? If you have Carpet Moth then you will not get any joy with this product, the carpets will need to be treated. I do hope that helps explain why you have not cleared your problem with these.

Rated 3 out of 5 stars

The spray bottle was useless

The spray bottle was useless. And hardly worked but spilt liquid onto our hands or didnt spray at all. We transfered the solution into another dispenser

11 February 2026
Pest Control Direct logo

Reply from Pest Control Direct

So very sorry to hear this. On a rare occasion the trigger head gets a blockage and it would be a case of removing that and running under warm water to clear. Please do not hesitate to contact us should you order agian. We can always send a new trigger head if it is faulty, just need to let us know.

Rated 5 out of 5 stars

So for no mice has visited the box.

So for no mice, mouse or rat has been caught.

22 February 2026
Pest Control Direct logo

Reply from Pest Control Direct

Hello
Many thanks for the feedback. You will struggle to get a rat in a mouse trap but as for not catching any mice it will be worth adding a bait to entice them in being a humane trap.

Rated 3 out of 5 stars

backing paper removal

We found great difficulty in removing the backing paper from the triangular hanging moth trap without getting stuck to it

in at least 2 weeks of setting one up under the sofa not a single moth has stuck to it yet there is obvious new moth damage to the carpet underneath it. i think the product doesn't work

7 February 2026
Pest Control Direct logo

Reply from Pest Control Direct

Hello
Sorry to hear the backing was tricky, this is a brand new product on the market, so we will notify the manufacturer.
It may be that the adult moth have not appeared yet as the damage is done by the larval stage not the flying adult. Also bear in mind it will only catch males.
Thank you for the feedback

Rated 5 out of 5 stars

The people always are helpful

The people always are helpful, friendly and know they're stuff

4 February 2026
Pest Control Direct logo

Reply from Pest Control Direct

Thank you for your feedback. We appreciate your kind words and are always around to help.

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