Personalisedtreasure Reviews 

229
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Ordered a Charm with a picture of my dad on for my daughters pandora’s bracelet and it arrived after two days after i ordered it and couldn’t be more happy with it thank you again

Rated 1 out of 5 stars

Ordered an item with a 5 working day turnaround. The email confirmation stated they’d let me know when it had been dispatched. 2 weeks later, still not dispatched. Have emailed the company 4 times, me... See more

Rated 5 out of 5 stars

I bought the personalised sequinned cushion as a gift for my mum's birthday and I can honestly say it went down an absolute storm! I was completely amazed at the quality of this cushion and the speed... See more

Rated 1 out of 5 stars

Absolutely awful customer service. Ordered item on 6th September and still not arrived and this is 29th September. Constantly being fobbed off with just wait and have a future discount. I will never... See more

Company details

Information provided by various external sources

The home of personalised gifts and photo upload products. Pick from thousands of gifts for all occasions. All our products are made and shipped in the UK.


Contact info

3.6

Average

TrustScore 3.5 out of 5

229 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.6

All reviews

(229)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely rubbish

Absolutely rubbish! What a waste of money . THE PHOTO has actually been cut crooked so the top left hand corner is actually missing! Too late to reorder as a birthday present, won't be ordering from them again

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Item didn’t arrive, no refund!

Ordered an item with a 5 working day turnaround. The email confirmation stated they’d let me know when it had been dispatched. 2 weeks later, still not dispatched. Have emailed the company 4 times, messaged on instagram and Facebook, tried to call. No response to anything! Facebook reviews saying similar things happening often. No refund, still no contact from them, avoid at all costs!!

8 August 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality

I ordered a personalised key ring. The quality of this was very poor.
I’ve emailed them several times with no response. I would not use this company again.

11 August 2025
Unprompted review
Rated 1 out of 5 stars

issue with personalised keychain

I ordered a personalised keychain and was really looking forward to it, but when it arrived the image was extremely blurry and unclear. The picture quality is so poor that you can hardly make out the details. It doesn’t look anything like the preview shown when I ordered. For something that’s supposed to be personal and sentimental, this was a huge letdown. Definitely not worth the money.

31 July 2025
Rated 5 out of 5 stars

Nice personalised item - very happy

My purchase was straightforward, easy to order and personalise. Although it was a tad on the expensive side, I understand the premium with it being personalised. The item was well packaged and arrived in a timely fashion. The communications kept me informed as to the status of my order. Overall an very satisfied - thank you.

18 July 2025
Unprompted review
Rated 1 out of 5 stars

Personalized mag

I ordered a Personalized Mag from this website, and I’m extremely disappointed. The item arrived with a defect, and the photo on it is very blurry, not at all what I expected. On top of that, the box and the item were damaged when I received them.
I emailed the company right away to report the issue, but no one has responded to me. The lack of customer service is really frustrating.
I would not recommend ordering from this website to anyone. Very poor experience from start to finish.

4 July 2025
Unprompted review
Rated 1 out of 5 stars

The writing printed on the keyring is…

The writing printed on the keyring is not even readable, just a blurry mess. It's printed wonky, appalling quality. Not impressed at all!

26 June 2025
Unprompted review
Personalisedtreasure logo

Reply from Personalisedtreasure

Hi Amy - I am sorry to hear about this, if you reach out to our team with your order number and a photo the team will come back to you as soon as possible. You can reach out here - https://www.personalisedtreasure.co.uk/pages/contact-us

Rated 1 out of 5 stars

Not trusted website

Ordered tshirt 2.6 and os now 11 days and i didnt get my order,no one is replaying on my email,worse website ever definitely will escalate my money back from bank

2 June 2025
Unprompted review
Personalisedtreasure logo

Reply from Personalisedtreasure

Hi Erika, Sorry to hear this, I have passed your details over to our Customer Care manager who will find your email and will be in touch shortly!

Rated 2 out of 5 stars

Poor quality

Quick delivery but quality of photo on keyring was so shocking I can't give it as a gift. Surprising as it was only a small item so the photo shouldn't have been distorted that much.

5 June 2025
Unprompted review
Personalisedtreasure logo

Reply from Personalisedtreasure

Hi Natalie, Pleased to hear your order arrived speedily! However I am sorry to hear about the issue with your order, if you reach out to our team with your order number and a photo the team will come back to you as soon as possible. You can reach out here - https://www.personalisedtreasure.co.uk/pages/contact-us

Rated 4 out of 5 stars

Great product

Great product. Had a misprint on my first canvas but Laura was such a help and sorted everything with great communication. Professional and friendly!

30 May 2025
Unprompted review
Personalisedtreasure logo

Reply from Personalisedtreasure

Hi, so glad Laura could help in this instance and hope you love your replacement canvas!

Rated 5 out of 5 stars

Easy to order online

Easy to order online , regular updates on order . Great product, looks more expensive than it is . Will definitely use this again .
Well done 👍👍👍

1 June 2025
Unprompted review
Personalisedtreasure logo

Reply from Personalisedtreasure

Thanks for your feedback! Glad to hear you love your order!

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