Personalised Crafts.co.uk Reviews 94

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Excellent products unfortunately let down by service. Slow delivery and one item missed from the order. No telephone contact number for company so I messaged via Instagram and then via Facebook twic... See more

Rated 3 out of 5 stars

Ordered Christmas Countdown with high expectations. All good until it arrived. Several little chips and marks to the front. Was packaged in a bubble wrap envelope so not the best. Emailed the comp... See more

Rated 5 out of 5 stars

I would absolutely recommend Personalised Crafts! I made a mistake on the address when ordering and failed to select the speedy delivery option (yes, I'm an idiot!) but Charlotte sorted it out without... See more

Rated 5 out of 5 stars

I cannot rate this team highly enough. I purchased a Christmas Countdown Gift which arrived immaculately packaged and in remarkable time considering it is bespoke!! As soon as family and friends set... See more

Company details

  1. Scrapbooking Store

Written by the company

We are a small family run buisness specalised in personalised gifts for all occasions. including mdf blanks for all the crafters out there!


Contact info

4.2

Great

TrustScore 4 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cannot rate this team highly enough

I cannot rate this team highly enough. I purchased a Christmas Countdown Gift which arrived immaculately packaged and in remarkable time considering it is bespoke!! As soon as family and friends set eyes on it ... I was ordering another and then another! The second order was a gift for Christmas this year (2021) and it was with me within 7 days. Great customer service. Great products. Great team. Just GREAT! ;-) David, Cheshire

4 January 2022
Rated 5 out of 5 stars

Great experience with this company

Great experience with this company, ordered a Christmas countdown (the day before black Friday) and they added the discount that was offered the next day and refunded my card. That is superb customer service. Arrived promptly and love it, my family love it. Thank you

3 December 2021
Unprompted review
Rated 3 out of 5 stars

Ordered Christmas Countdown with high expectations

Ordered Christmas Countdown with high expectations. All good until it arrived. Several little chips and marks to the front. Was packaged in a bubble wrap envelope so not the best. Emailed the company who were very apologetic and agreed to have another made and despatched asap. Duly arrived this time in a cardboard box. Unfortunately the damage was worse on this one with a deep dent to one front corner and the bottom edge not finished off at all. After an email conversation I decided to keep both and attempt the repairs myself with family help. Would have been lovely if not for the damage.

25 November 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look