Excellent products unfortunately let down by service. Slow delivery and one item missed from the order. No telephone contact number for company so I messaged via Instagram and then via Facebook twic... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered Christmas Countdown with high expectations. All good until it arrived. Several little chips and marks to the front. Was packaged in a bubble wrap envelope so not the best. Emailed the comp... See more
I would absolutely recommend Personalised Crafts! I made a mistake on the address when ordering and failed to select the speedy delivery option (yes, I'm an idiot!) but Charlotte sorted it out without... See more
I cannot rate this team highly enough. I purchased a Christmas Countdown Gift which arrived immaculately packaged and in remarkable time considering it is bespoke!! As soon as family and friends set... See more
Company details
Written by the company
We are a small family run buisness specalised in personalised gifts for all occasions. including mdf blanks for all the crafters out there!
Contact info
39, Ely Road, IP4 3BY, Ipswich, United Kingdom
- info@personalisedcrafts.com
- personalisedcrafts.com
4.2
Great
94 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love my countdown advent decoration
Love my countdown advent decoration. It is beautifully made and is of an excellent quality. It arrived on time and was securely packaged. Very happy with it and I know my granddaughters will love it. Thank you so much.
26 October 2023
Arrived quickly and the quality is…
Arrived quickly and the quality is great, can’t wait to put it out for Xmas 🎄
10 October 2023
Absolutely over the moon with our…
Absolutely over the moon with our personalised Christmas countdown. Great quality and came quickly. My 3 boys won’t let me put it away for Christmas!
3 November 2023
Unprompted review
Excellent product
26 October 2023
Good quality product
Good quality product and EXTREMELY prompt dispatch. Looking forward to using it in December - my grandchildren will love moving the Santa along!
25 October 2023
Good quality and excellent service
The product is lovely and the service was great,good quality
4 October 2023
Good quality item
Good quality item, well made and looks lovely. It was a fairly quick delivery and it was well packaged. Will use this company again.
13 October 2023
The product is fantastic
The product is fantastic, my grandaughter will love it, I am delighted with it .
But, I received no conformation of received order , no dispatch notification so I was a bit left in the dark to wether you had received my order ! My payment was on pending for a few days ,and when it was paid I knew you had received it , but apart from that wee hiccup, I'm delighted with my purchase
13 October 2023
Excellent product
Excellent product! My granddaughter is delighted with it as am I…thank you
13 October 2023
Only 1 of the 2 items I ordered…
Only 1 of the 2 items I ordered arrived. There is only an email for customer service. So far sent 2 emails and No response
9 October 2023
Great quality products and delivery was quick
Great quality products and delivery was quick. I always think a company shows it’s true colours when something goes wrong. My order was missing an item and I emailed. I got a quick reply and the item was posted the next day. Excellent in my view!
26 September 2023
Item is better than expected and bigger…
Item is better than expected and bigger than expected. Will be used for many years to come
5 October 2023
Excellent
Excellent. Just like the pictures and description, done exactly what I requested. Very happy with my purchase
15 December 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.